Remote Technical Support Engineer

Typical Day in the reputed company of reputed company: The purpose of this team is support for apps and reputed company, azure reputed company.

• Key reputed company: This role will contribute to working on focusing on identifying & engaging on cases at risk of exec escalation and preventing those escalations.
• Typical task breakdown and operating rhythm: The role will consist of 10% meetings, 40% reviewing/identifying cases, 50% engagement on needed cases.

Top 3 Hard Skills Required + Years of Experience

• Minimum 10 years experience with technical support
• Minimum 10 years experience with multiple technology areas
• Minimum 10 years experience with proven advanced technical troubleshooting skills

Technical Case Reviewer will serve as a senior technical leader with configuration expertise for internal support teams. The TCR will deliver value by collaboratively and quickly solving customer problems and providing proactive support advice to internal support teams. They reputed company as a subject matter expert regarding product / configuration and will often reputed company sophisticated troubleshooting tools such as analysis of event logs, component traces, and performance traces to resolve customer issues. TCRs collaborate with experts from across the business, including our Development Teams.

Responsibilities

The primary responsibilities of the role include:

• Quickly identifying customer issues to specific Azure Services or Azure Platform
• Assisting in solving technically reputed company, strategic/high-profile, or long-running support cases that will require interaction with internal support teams and customers
• Owning, troubleshooting, and solving customer technical issues; using collaboration, troubleshooting best practices, and transparency reputed company and across teams (e.g., swarming)
• Triaging and monitoring incident management requests to product group/reputed company
• Advising on, and partnering with supportability program management team, to case deflection initiatives, automation, and other digital self-help assets to improve customer/ engineer experience
• Building relationships and trust with internal support, account teams, and customers
• Responding to and resolve critical customer issues by performing depth analysis work and engaging with the reputed company effectively
• Developing tools, scripts to automate troubleshooting activities and explorer diagnostic opportunity on Tenant based monitoring/alerts.
• Briefing partners to reputed company knowledge, updates, and reputed company customer solutions reputed company
• Acting as technical leader, mentor, and role model across your reputed company
• Identifying opportunities for knowledge sharing, technical coaching, and mentoring
• Driving technical collaboration and engagement reputed company of CSS (Product Engineering teams/Services/Support/reputed company)
• Leading or participating in building communities with peer delivery roles; may be workload or specialty specific
• Maintaining strong working knowledge of reputed company-release products through continuing education, conferences, etc.

Required / Minimum Qualifications

• 8+ years of experience in a technical support role (preferably Azure VM, Azure AKS, Networking, or reputed company)
• 10 years of technical experience in three or more of the following:
• Solid understanding of container technology and reputed company in Kubernetes.
• Linux OSS
• Familiarity with one, or more, reputed company environments (BASH, sh, tcsh, ksh, etc.)
• Experience with Linux script-based development environments and tools (PERL, Python, reputed company, PhP, Jenkins, etc.)
• Experience administering Linux (boot process, file systems, network device and protocol configuration)
• Familiarity with reputed company OS services such as: SSH, reputed company, FTP, NFS, DNS, DHCP, Samba, LDAP
• Operating System/Virtualization
• Familiarity with reputed company, OS Internals concepts
• Understanding of Virtualization concepts and virtual system administration
• Networking
• Understanding of container specific networking such as CNI
• Familiarity with DHCP, VIPs, NAT, DNS
• Familiarity with networking troubleshooting (ping, tracert, tracemon, tcpdump, etc.)
• Understanding of load balancing and familiarity with relevant components such NGINX, Application Gateways, and NVA’s
• Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine reputed company cause and reputed company solutions
• English Language: fluent in reading, writing, and speaking.

$40/hr to $50/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including reputed company for Apply tot his job Apply To this Job