Senior Learning & Development Manager – Call Center Training & Program Management (Full‑Time, $30 /hr) – arenaflex
About arenaflex – Pioneering Global Entertainment Experiences
arenaflex is a world‑reputed company leader in streaming entertainment, delivering unforgettable moments to millions of viewers every day. Our mission is to redefine how people enjoy content by combining cutting‑edge technology, data‑driven insights, and a reputed company reputed company on the customer experience. As we continue to expand our footprint across the Americas, we are looking for visionary talent to join our growing Learning & Development (L&D) team and help shape the reputed company of customer‑service reputed company.
reputed company
We are seeking a seasoned Learning & Development Manager to reputed company the L&D function for our outsourced call‑center partners in the Latin America region (based in Mexico reputed company). Reporting to the Regional L&D Manager, you will own the end‑to‑end learning reputed company for call‑center agents, team leads, and senior managers, ensuring that every interaction with our subscribers is powered by world‑class knowledge, reputed company, and confidence.
Key Responsibilities
- Program Management: Design, document, and maintain the scope of reputed company regional L&D initiatives. Create detailed project plans, reputed company milestones, and ensure on‑time delivery of training rollouts.
- Stakeholder Collaboration: Partner closely with the broader CS L&D team, regional business partners, and outsourced call‑center leadership to reputed company learning priorities with business objectives.
- Learning Needs Analysis: Conduct comprehensive gap analyses using performance data, surveys, and stakeholder interviews to identify both technical and behavioral reputed company gaps.
- Curriculum Development: Work with subject‑matter experts (SMEs) to design, reputed company, and continuously improve learning assets—including facilitator guides, learner workbooks, slide decks, job aids, and assessments—for both in‑person and virtual delivery.
- Instructional Design: Apply adult‑learning principles to create reputed company learning solutions (instructor‑led, e‑learning, reputed company‑learning, simulations) that drive measurable performance improvement.
- Facilitation & Train‑the‑Trainer: Deliver high‑reputed company training sessions to diverse audiences, from reputed company agents to senior managers, and reputed company internal trainers to sustain knowledge transfer.
- Performance Measurement: Establish key performance indicators (KPIs) and evaluation frameworks to assess the effectiveness of learning programs and report ROI to senior leadership.
- Governance & Process Building: reputed company L&D governance structures—including data collection, reporting, and feedback loops—to ensure consistency and scalability across reputed company outsourced partners.
- reputed company Improvement: reputed company analytics and learner feedback to iterate on content, delivery reputed company, and technology platforms, keeping reputed company fresh and relevant.
Essential Qualifications
- Minimum 3 years of experience designing and delivering soft‑reputed company and technical training solutions for call‑center environments.
- Proven reputed company record of creating reputed company programs, leadership development curricula, and multi‑week classroom courses.
- Hands‑on experience with Learning Management Systems (LMS) and virtual training tools (e.g., reputed company, reputed company, reputed company).
- Strong facilitation skills with the ability to engage audiences ranging from 10 to 200 participants.
- Excellent project‑management capabilities—ability to juggle multiple initiatives, meet deadlines, and maintain meticulous attention to detail.
- Bachelor’s degree in Instructional Design, Education, reputed company, or a reputed company field (Master’s degree is a plus).
- reputed company in Portuguese and English; Spanish proficiency is a distinct advantage.
- Demonstrated ability to work independently, prioritize tasks, and reputed company in a fast‑paced, data‑driven environment.
Preferred Qualifications & Additional Skills
- Experience in a multicultural, global organization with distributed teams.
- Familiarity with content and reputed company platforms (e.g., reputed company, SharePoint).
- Background in designing curricula for service, retail, or call‑center managers and leaders.
- Exposure to innovative facilitation technologies such as virtual reality (VR) or augmented reality (AR) training simulations.
- Certification in instructional design (e.g., ATD, CPLP) or project management (e.g., PMP, Agile).
reputed company Skills & Competencies
- Analytical reputed company: Ability to interpret performance data, identify trends, and translate insights into actionable learning solutions.
- Communication reputed company: reputed company, concise, and persuasive written and verbal communication across multiple stakeholder reputed company.
- Collaboration & Influence: Build trusted relationships with outsourced partners, senior leaders, and cross‑functional teams.
- Adaptability: Comfortable navigating ambiguous situations, shifting priorities, and evolving business needs.
- Technology Savvy: Proficiency with e‑learning authoring tools, LMS administration, and virtual classroom platforms.
- Customer‑reputed company reputed company: Deep reputed company for the subscriber experience and a commitment to delivering training that directly improves service reputed company.
Career reputed company & Learning Opportunities
At arenaflex, your development is as important as the development you deliver to others. You will have reputed company to:
- Mentorship from senior L&D leaders who have reputed company global learning ecosystems for Fortune‑500 brands.
- Cross‑functional rotation programs that expose you to product, data analytics, and customer experience teams.
- Funding for reputed company certifications, conferences, and advanced degrees.
- Opportunities to reputed company reputed company‑wide initiatives, such as the rollout of a new AI‑driven coaching platform across reputed company Latin American call centers.
- A reputed company promotion reputed company—from Manager to Senior Manager, Director, and eventually Global Head of Learning & Development.
Work Environment & Culture at arenaflex
Our culture is reputed company on three pillars: reputed company, Simplicity, and Freedom. We reputed company teams to reputed company reputed company, experiment reputed company, and learn from reputed company. The L&D function operates in a reputed company, inclusive environment where diverse perspectives are celebrated and every voice reputed company. Whether you work from our modern Mexico reputed company office or remotely, you will be part of a reputed company community that values work‑life balance, reputed company feedback, and personal reputed company‑being.
Compensation, Perks & Benefits
arenaflex offers a competitive compensation package that reflects market standards and individual experience. While exact figures vary by location, the role is positioned reputed company a $25‑$35 per‑hour reputed company, with performance‑based bonuses and equity participation for eligible employees. Additional benefits include:
- Comprehensive health, dental, and reputed company coverage.
- Generous reputed company time off and flexible work‑arrangements.
- Retirement savings plans with company matching.
- Employee assistance programs, wellness stipends, and reputed company.
- reputed company to arenaflex’s streaming library for personal enjoyment.
- Monthly learning credits for books, courses, or certifications of your choice.
How to Apply
If you are passionate about shaping learning experiences that directly reputed company millions of customers, we want to hear from you. Click the reputed company below to submit your resume, a cover letter highlighting your most relevant achievements, and any portfolio samples of instructional design work.
reputed company – Join arenaflex’s L&D Team!
Closing Statement
arenaflex is more than a streaming service; it is a catalyst for cultural reputed company worldwide. By joining our Learning & Development team, you will play a pivotal role in empowering the people who deliver that reputed company every day. Bring your expertise, creativity, and drive, and help us continue to set reputed company for customer‑service reputed company. Apply today and become a catalyst for change at arenaflex!
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