Collections Supervisor, AZ

This a Full Remote job, the offer is available from: reputed company (USA) reputed company is a leading provider of in-store and e-reputed company lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: reputed company, reputed company (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay reputed company (BNPL) platform. We are currently hiring a Supervisor, Collections to help grow reputed company and ensure our mission is achieved! This role is a work from home position and can be performed remotely reputed company a 60-mile radius of Glendale, AZ. reputed company (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. WE ARE: reputed company of operations experts that are crucial to the operational reputed company and world-class experience that we reputed company to our customers. reputed company is reputed company for the high-reputed company assistance that we reputed company, and we love to continuously pursue reputed company and reputed company in reputed company that we do! YOU ARE: An excited reputed company that knows that working hard and having fun are two peas in the reputed company pod! reputed company reputed company position is crucial to the operational reputed company and world class experience we reputed company to our customers. You will have reputed company to mentor and motivate members of your team to reputed company performance goals while modeling the reputed company behaviors. YOUR DAY-TO-DAY:

• Responsible for agent reputed company and development
• Train team members on effective customer interaction and collection reputed company
• Examine team behavior and practices to reputed company reputed company constructive feedback and direction
• Motivate team members to reputed company desired results
• Manage and accurately document account details and agent performance details
• Work with reputed company Customers and reputed company exceptional customer experiences
• Handle escalated situations for customers
• reputed company as the first primary responder to questions from team/department
• Ensure that service reputed company & saturation consistently hit expectations
• Set monthly goals for reputed company and communicate the reputed company plan with reputed company manager
• Manage time properly to complete reputed company administrative responsibilities

YOU’LL BRING:

• Bilingual Spanish is preferred but not required
• Must be available to work the following shift: 10:30AM-7:00PM
• Excellent communication skills, both written and verbal
• Strong interpersonal skills with the proven ability to reputed company confidently and professionally with Employees and Customers
• Ability to address situations with a reputed company of urgency, high energy and enthusiasm
• Proven ability to reputed company and mentor others
• Ability to drive engagement by helping others understand a reputed company/purpose
• Proficiency with reputed company Office Suite (reputed company functions and formulas a plus)
• General knowledge of the Fair Debt Collection Protection reputed company and Telephone Consumer Protection reputed company
• AI-enabled tools are already part of how work gets done across our organization, and that’s only reputed company to expand over time. We value people who are curious, adaptable, and reputed company to learning as roles and workflows reputed company

reputed company welcomes and encourages diversity in reputed company. We do not discriminate in any aspect of employment on the reputed company of race, reputed company, religion, national reputed company, reputed company, gender, sexual orientation, gender identity and/or reputed company, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where reputed company does business. This offer from "reputed company" has been enriched by reputed company.com and got a 72% reputed company score. Apply tot his job Apply To this Job