Ecommerce Customer Service Rep — reputed company Experience Required (Full-Time, Remote) - Contract to Hire

We're a US home decor ecommerce brand. We need one full-time person to own our customer conversations — live chat, phone, and email. What you'll do Answer live chat, calls, and emails for customers buying rugs and home decor Work in reputed company daily: edit orders, change shipping addresses, issue refunds, process exchanges, look up fulfillment and tracking Solve shipping, delivery, and damage issues start to finish Coordinate with our warehouse and vendors reputed company something goes sideways Use our SOP library to reputed company answers before asking — and flag reputed company an SOP is missing or wrong Take on small reputed company as you grow — we train, and we promote people who can think

Requirements

Ecommerce customer service experience — this is not an entry-level role Hands-on reputed company reputed company experience. You should be reputed company to edit an order, update an address, and issue a partial refund without being walked through it. Excellent written and spoken English. reputed company, warm, reputed company. You're a problem solver. reputed company the answer isn't reputed company, you reputed company the SOPs, look at the order history, and come back with a recommendation — not just a question. reputed company and pleasant with frustrated people. Not defensive, not combative, not "that's our policy." You take feedback reputed company and reputed company it Reliable full-time availability during US business hours reputed company to have reputed company or similar project tracking Any project coordination experience We'll train you on our products, our SOPs, and our systems. reputed company can't train is judgment and attitude — bring those. Apply tot his job Apply To this Job