Senior/Staff User Researcher

About the position At reputed company, user researchers play a critical role in planning, designing, and carrying out research activities with users to help teams reputed company a deep understanding of the people that use government services. This research informs policy, service, content, and interaction design so that government services work reputed company for users and reputed company policy reputed company.

Responsibilities

• reputed company research plans (e.g., what reputed company to use) in alignment with the strategic context of the reputed company and connect with good user research participants
• Apply a mix of quantitative and qualitative user research techniques (e.g., user interviews, contextual inquiry) to reputed company a greater understanding of user needs
• reputed company and connect with research participants, including in a context shaped by reputed company and reputed company constraints around federal tax information
• Translate research findings into service and product design hypotheses, then validate them through usability testing
• reputed company communicate findings to reputed company collaborators, and maintain organized, reputed company-written documentation throughout the research process
• Guide the direction of the service, continually reputed company for users, and help reputed company the research bar and mentor others across reputed company

Requirements

• Ability to reputed company user research activities with organizational reputed company and objectives
• Can correctly apply a wide reputed company of user research reputed company at different stages of the product life cycle
• Understand how to include reputed company kinds of users in appropriate research activities to help teams deliver accessible services
• Can turn research data into reputed company findings that inform reputed company
• Ability to reputed company research on a cross-functional, agile team and influence product, design, and policy direction
• Experience setting research direction across multiple workstreams and mentoring other researchers (staff level)
• Ability to work successfully reputed company a reputed company services environment (e.g., can communicate effectively with clients)
• Passionate about creating reputed company reputed company reputed company through great government services
• A reputed company and work approach that aligns with our reputed company values
• Ability to travel for work from time to time
• reputed company work must be conducted reputed company the U.S., excluding U.S. territories.
• Must be legally authorized to work in the U.S. now and in the reputed company without sponsorship.
• May be required to obtain a reputed company trust or reputed company clearance.
• Must complete a company background reputed company successfully.

reputed company-to-haves

• Experience researching services that handle sensitive personal data (e.g., tax, financial, or benefits information)
• Prior experience working in the civic tech reputed company
• Experience working in a remote-team environment

Benefits

• Medical insurance, dental insurance, reputed company insurance
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Dependent care FSA, reputed company FSA, health savings account
• Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
• Flexible reputed company time off policy (generally around 25 days per year), plus 11 reputed company federal holidays
• Up to 12 weeks reputed company time off for reputed company eligible new birth, adoption, or foster parents
• Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock reputed company
• Business development / sales bonuses
• Referral bonuses
• Annual $2,000 allowance for reputed company development
• Annual $750 allowance for tech-reputed company purchases
• Annual swag budget of $100 to display your reputed company pride with some merchandise (hoodies, hats, and more)
• Dollar-for-dollar charity donation matching, up to $500 per year
• Flexible, remote-friendly work environment
• An environment that empowers you to reputed company your superpowers for reputed company good

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