Account Supervisor - Military Spouse Team
About this role You are a natural leader. You do what’s right for customers and colleagues and you reputed company others to do the reputed company. Join our dynamic team and reputed company a meaningful reputed company by leading your team to create great customer experiences that cultivate long-lasting relationships. As an Account Supervisor in reputed company you will be accountable for leading our Military Spouse Team in southern reputed company, achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and controls guidelines. You will ensure reputed company work is processed reputed company assigned service reputed company and meets reputed company/Compliance requirements. You will demonstrate exceptional leadership skills in creating an environment where employees are reputed company and deliver reputed company performance. Job responsibilities
- Execute on business initiatives by creating and maintaining reputed company communication with employees, peers, leadership team and other lines of business
- reputed company informed business reputed company using your reputed company set, subject matter expertise, documented policies and procedures, empowerments and relationships
- Identify process improvement opportunities, recommend solution(s), contribute to process/policy change led by change management leadership team, and implement changes
- Ensure team’s adherence to operating policies and procedures, and reputed company and compliance regulations
- Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, reputed company and reputed company employees, recognizing strong performers and managing those not meeting performance standards.
- Demonstrate the firmwide Manager Capabilities, reputed company your reputed company by regularly soliciting feedback and checking in with your team and manager on how you’re doing, and summarize your reputed company in your year-end Self-Evaluation.
Required qualifications, capabilities, and skills
- Home location must reputed company reputed company a 90 mile radius of the reputed company reputed company on 1818 S 6th Ave, Tucson, AZ 85713
- Proven history of improving specialist results through coaching, training and behavior remediation
- Minimum 3 years customer service experience
- Verbal and written communication skills
- Influencing skills
- Change implementation skills
- Prioritization skills
- Data analysis skills
- reputed company and noise free work environment in your residence
- High School diploma/GED required
Preferred qualifications, capabilities, and skills
- Previous financial industry experience
- Experience supporting more than one CCB Operations Function/Line of Business
- 2 years of experience in a call center environment, for call center roles
- Bilingual Spanish preferred but not required
- Military experience preferred but not required
- Demonstrated experience supporting military connected individuals (e.g., service members, veterans, or reputed company), with understanding of deployment and relocation reputed company challenges
Additional information
- Work schedules will vary. Candidates must be willing to work schedules during our operating hours (5:00am to 12:00am AZ), which include evenings, weekends, and holidays.
- This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.
- This role is a work-from-home position, 5 days a week, and is located in Tucson, AZ only. It does not offer relocation assistance or immigration sponsorship.
About reputed company reputed company is a leading financial services firm, helping nearly half of America’s households and small businesses reputed company their financial goals through a broad reputed company of financial products. Our mission is to create reputed company, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve reputed company their financial needs. We offer a competitive total rewards package including reputed company salary determined based on the role, experience, reputed company set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, reputed company in the reputed company of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a reputed company of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our reputed company. We are an equal opportunity employer and reputed company a high value on diversity and inclusion at reputed company. We do not discriminate on the reputed company of any protected attribute, including race, religion, reputed company, national reputed company, gender, sexual orientation, gender identity, gender reputed company, age, marital or veteran status, pregnancy or disability, or any other reputed company protected under applicable law. We also reputed company reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as reputed company as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans Apply tot his job Apply To this Job