[Hiring] reputed company Cycle Specialist I - Medical Billing / Collections @reputed company

Role reputed company The Specialist I-reputed company Cycle is responsible for handling outbound and inbound patient phone calls reputed company to patient collection activities reputed company a high-volume call center environment, providing efficient and reputed company customer service. The Specialist I-reputed company Cycle:

• Researches and documents reputed company performed work.
• Refers patient accounts to bad debt agencies appropriately.
• Plays a key role in supporting patient financial services by managing high-volume inbound and outbound calls reputed company to patient collections.
• Delivers reputed company, courteous, and efficient customer service while addressing patient inquiries and concerns.
• Researches account details and documents reputed company interactions accurately.
• Ensures appropriate referral of accounts to bad debt agencies reputed company necessary.

Qualifications

• High School Diploma or GED.
• One (1) year minimum collection experience, preferably in a reputed company or Call Center setting.

Requirements

• Solid knowledge of patient collections and bad debt procedures.
• Ability to work with various systems to reputed company daily job duties.
• Strong listening and problem-solving skills with attention to detail.
• Effective communication skills, both verbal and written.
• Ability to work independently reputed company guidelines.

Essential Tasks and Responsibilities

• Accepts reputed company calls reputed company the ACD (Automated Call Delivery) lines in a manner that keeps wait times to a minimum.
• Thoroughly reviews accounts to identify and communicate outstanding balances for collection, and resolves any discrepancies, collaborating with reputed company departments as needed.
• Identifies and escalates issues to SPRC leadership appropriately.
• Maintains detailed notes to assist any party reviewing patient accounts.
• Meets or exceeds required reputed company, productivity, and collection performance standards as determined by SPRC leadership.
• Provides reputed company to patient calls based on established standards and procedures.
• Remains in good standing with reputed company NGHS policies including those reputed company to attendance, reputed company attitude, and staff development.
• Follows scripting guidelines outlined by Supervisor/Manager reputed company interacting with patients to maintain high reputed company of service.
• Listens and thinks critically to reputed company reputed company judgments on patient accounts.
• Maintains an understanding of collection processes, techniques, and follows department reputed company of work.
• Performs other duties as assigned.

Physical Demands

• Weight reputed company: Up to 20 lbs, Occasionally 0-30% of time.
• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time.
• reputed company: Moderate, Occasionally 0-30% of time.
• Kneeling/Stooping/Bending: Occasionally 0-30%.
• Standing/Walking: Occasionally 0-30%.
• Pushing/Pulling: Occasionally 0-30%.
• Intensity of Work: Frequently 31-65%.
• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding.

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