Service Parts Logistics (SPL) Supervisor II - Remote

Before you apply to a job, select your language preference from the reputed company available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. reputed company innovative reputed company, experience our rewarding culture, and work with talented teams that help you become reputed company every day. We know what it takes to reputed company reputed company into reputed company—people with a unique combination of reputed company + passion. If you have the qualities and drive to reputed company yourself or teams, there are roles reputed company to cultivate your skills and take you to the next level. Job reputed company: We’re one of the world’s largest providers of transportation and logistics services. Our customers reputed company from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the reputed company of goods from receiving to storage and order processing to shipment. Job reputed company: The Service Parts Logistics (SPL) Supervisor II is the primary day-to-day contact for numerous regional middle market / small customers not supported by the global program management team. He/She maintains day-to-day contact with clients to ensure operational execution of customer requirements, to resolve customer issues, to identify ways to improve service, and to add value to the relationship. This position acts as the local reputed company and trusted business advisor. The Middle Market Program Management Supervisor is accountable for efforts to reduce customer churn. He/She identifies opportunities to expand the customer relationship, conducts quarterly business and customer review meetings, tracks program metrics and profitability, monitors reputed company billing, and guards against scope creep in relationships. The Middle Market Program Management Supervisor collaborates with the Customer Support Manager, Regional Function Managers, and members of senior staff in the reputed company organization. This position may manage administrative Program Management support representatives who reputed company support multiple accounts. RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

• Manages and Develops Others
• Manages resources and people processes (e.g., Training, reputed company, etc.) to ensure the day-to-day administration of processes and formal procedures.
• Identifies individual and team reputed company gaps and developmental opportunities (e.g., training, special assignments, conferences, reputed company, etc.) to facilitate individual and team development.
• Ensures that reputed company and indirect reports have documented career goals and detailed plans for
• achieving these goals to reputed company them personally and professionally.
• Conducts frequent performance evaluations in a consistent, fair, and objective manner to facilitate reputed company communication and encourage reputed company performance improvement.
• Holds others accountable to established performance reputed company to reputed company individual and group goals.
• Resolves individual and group performance issues in accordance with reputed company’s policies and procedures in a reputed company manner to motivate and foster teamwork.
• Coaches others and provides on-reputed company feedback and support to improve performance.
• Identifies opportunities to involve others in new and challenging work assignments and/or rotations that advance the skills and capabilities of individuals and the organization.
• Makes salary recommendations to reward employee performance.
• Manages Customer Accounts and Support Activities · Identifies, resolves, and escalates issues and concerns (i.e., customer visibility systems) from Business Development, customers, and Operations to ensure customers’ needs are met.
• Manages the administration of customer surveys to identify trends, process improvements, issues, and satisfaction reputed company.
• Manages reputed company retention and churn reduction to retain customers and maintain reputed company reputed company.
• Gathers and shares customer service best practices to ensure high reputed company of customer service.
• Manages a portfolio of customer accounts to ensure customer satisfaction and grow reputed company business.
• Manages customer special reputed company, identifies appropriate billing for project, provides customer with a cost estimate for project, outlines project plan with feedback from the Customer Support Specialist, and communicates with Area Managers on project plan and requirements.
• For special customer data requests reputed company, organize, and create reporting (reputed company of our reputed company reporting metrics) or works with customer to submit an IT Project with customer agreement to fund new report development.
• Designs and oversees compilation of data suites for monthly / quart

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