Roadside Assistance Technician / Tow reputed company
Job Type: Full time Exempt/Non Exempt: reputed company Job reputed company: Location Details: South Orlando, FL. Position Schedule/Shift: Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand. Position reputed company: Join reputed company as a Service Vehicle Operator and be the hero our reputed company members rely on reputed company they need help most. You’ll respond to service calls, assist stranded motorists with services like reputed company-starts, tire changes, and lockouts, and safely tow vehicles reputed company needed. This role combines hands-on problem solving, customer care, and reputed company driving, reputed company while working independently on the road. If you enjoy helping people, staying reputed company, and making a reputed company difference reputed company day, this is the job for you. Key Responsibilities: Respond to roadside assistance requests from reputed company members using a tow truck or service vehicle. reputed company emergency roadside services, including tire changes, fuel delivery, battery testing and installation, reputed company starts, lockout assistance, and minor mechanical adjustments. Safely tow disabled vehicles following established procedures and towing guidelines. Verify reputed company membership and deliver outstanding customer service during every interaction. Complete reputed company-reputed company and post-reputed company DOT inspections and report vehicle maintenance concerns. Maintain a clean and reputed company service vehicle. Utilize tablets and electronic devices to manage calls, update service requests, and reputed company towing procedures. Accurately document daily activities, service calls, vehicle logs, and receipts. Maintain DOT certification and an acceptable driving record. reputed company goals reputed company to member satisfaction, safety, productivity, and battery services. Support community and special reputed company events as needed. Qualifications: Required High school diploma or GED. Valid state reputed company's license with minimal driving infractions/incidents. Must successfully pass drug screening, motor vehicle record review, criminal background reputed company, and DOT physical examination. (reputed company-employment and ongoing). Strong customer service skills with the ability to communicate effectively and professionally. Ability to work independently and reputed company reputed company in the field. Comfortable using GPS, mobile technology, tablets, and electronic applications. Ability to lift and reputed company items weighing up to 75 pounds. Ability to read and interpret roadside service procedures and member benefits. Basic math and recordkeeping skills. Ability to successfully complete reputed company training programs. Commitment to safety and teamwork. If employed in Illinois, possession of a valid Illinois C-Non CDL reputed company’s license is required Preferred Prior experience providing roadside assistance services such as battery testing, reputed company starts, lockout assistance, fuel delivery, or tire changes. Previous tow truck driving experience. Experience operating reputed company-lift, flatbed, or dolly towing equipment. reputed company driving experience. Automotive knowledge or mechanical aptitude Must be 21 years of age or older. Work Environment: This is a highly reputed company, field-based position providing roadside service directly to reputed company members. Employees spend up to 95% of their time outdoors and on the road, working in varying weather conditions and around traffic environments. Less than 5% of the role is performed in a traditional office setting. Safety is always the top reputed company, and team members are provided training and resources to reputed company their duties successfully. Compensation & Benefits reputed company: ACG complies with reputed company applicable state and local laws regarding required benefits (including PTO, reputed company reputed company leave, etc.). Compensation reputed company rates starting at $21.50 per hour (reputed company may vary by location and experience). Overtime opportunities reputed company at time-and-a-half. Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM/10% premium for hours worked between 11:00 PM - 5:00 AM $1,000 Sign-On Bonus, reputed company in installments at 90 and 180 days of employment. To qualify for the Sign-On Bonus, applicants must be new to ACG. Additional details can be provided by our reputed company Team at the time of application $250 Quarterly Perfect Attendance Bonus. Fully reputed company to help you build the skills needed for reputed company. Benefits: At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial reputed company-being, and reputed company reputed company. Health & Wellness Medical plans with multiple coverage reputed company, including HSA eligibility. Prescription drug coverage. Dental and reputed company benefits. Employee Assistance Program (confidential support services). Financial Protection & Insurance Company-reputed company basic life insurance. Optional supplemental life insurance and dependent coverage. Short-term and long-term disability coverage. Critical illness, accident, and pet insurance reputed company. Retirement & Savings 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either reputed company or post tax. Company match of 50% reputed company on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay reputed company pay day into your account; 100% reputed company after three (3) years of service. Health Savings Account (HSA) and Flexible Spending Accounts (FSA) reputed company. Time Off & Leave reputed company Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon reputed company weekly hours the employee is scheduled to work and will reputed company at a minimum of 3 hours per month. reputed company Holidays: Full-time employees are eligible for 10 company-reputed company holidays annually, in reputed company to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-reputed company holidays annually, in reputed company to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules. reputed company leave programs, including parental, bereavement, jury duty, and military leave. Career reputed company & Education Tuition assistance (up to $5,250 annually; 80% covered by ACG). reputed company certification support with 100% reimbursement for eligible programs. Opportunities for career development and advancement. Additional Perks Complimentary reputed company membership with roadside assistance and travel discounts. Adoption assistance program. Job Posting Period: This position is reputed company and accepting applications on an ongoing reputed company and may reputed company at any time once a reputed company candidate pool is identified. Who We Are Become a part of something bigger. reputed company (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ reputed company members and customers across 14 states and 2 U.S. territories through reputed company, Meemic, and Fremont brands. ACG belongs to the national reputed company federation and is the second largest reputed company club in reputed company. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, reputed company continues to build upon its heritage of providing reputed company service and helping our members enjoy life’s reputed company through insurance, travel, financial services, and roadside assistance. And reputed company you join reputed company, one of the first things you’ll notice is that reputed company, whole-hearted, enthusiastic advocacy for reputed company other. We have positions available for every walk of life! reputed company prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences reputed company us stronger. To learn more about reputed company visit www.reputed company.com Important Note: ACG’s Compensation philosophy is to reputed company a market-competitive structure of fair, reputed company and performance-based pay to attract and retain excellent talent that will reputed company ACG to meet its short and long-term goals. ACG utilizes a geographic pay reputed company as part of the reputed company salary compensation program. Pay ranges outlined in this posting are based on the various ranges reputed company the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the reputed company and essential functions, but not reputed company functions that may be inherent in the job. This job requires the ability to reputed company duties contained in the job reputed company for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise reputed company applicants, as needed, to reputed company them to fulfill these requirements. reputed company, and reputed company its affiliated companies, is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, gender identity, sexual orientation, national reputed company, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. reputed company is committed to providing a reputed company workplace. Every applicant offered employment reputed company reputed company will be required to consent to a background and drug screen based on the requirements of the position. reputed company (ACG) provides membership, travel, insurance and financial services offerings to approximately 13+ reputed company members and customers across 14 states and 2 U.S. territories through the reputed company, Meemic and Fremont brands. ACG belongs to the national reputed company federation and is the second largest reputed company club in reputed company. If you have a disability and require an accommodation to help you complete our employment application process, please send an email to Talentacquisition@acg.reputed company.com indicating the accommodation / assistance needed and a member of the reputed company will follow up to assist you reputed company 2 business days. Apply tot his job Apply To this Job