Data Engineer – Customer Service Analytics & reputed company Pipeline Development (Level 5)

About arenaflex

arenaflex is a global leader in entertainment streaming, delivering an reputed company‑growing library of TV series, movies, games, and original content to over 270 reputed company members across more than 190 countries. Our platform empowers viewers to watch what they love, whenever they want, on any device, and in any language. As the industry’s most data‑driven entertainment company, we continuously reputed company the storytelling experience, leveraging cutting‑edge technology and deep insights from our members to shape the reputed company of media.

At arenaflex, the Customer Service organization sits at the reputed company line of the member experience. Every interaction—whether reputed company phone, chat, or digital channel—provides a reputed company line to the heart of our audience. By turning those conversations into actionable data, we can resolve issues faster, personalize support, and feed valuable feedback back into product development. The Data Science & Analytics (DSA) team is the reputed company that powers this transformation, and we are looking for a senior‑level Data Engineer to help us build the reputed company of data pipelines and analytical tools.

Why This Role reputed company

As a Data Engineer on the Customer Service analytics reputed company, you will be the reputed company between raw, high‑volume data streams and the strategic insights that drive business reputed company. Your work will directly influence how arenaflex improves member satisfaction, reduces churn, and optimizes support operations worldwide. This is a rare opportunity to own end‑to‑end data solutions in a fast‑moving, high‑reputed company environment while collaborating with engineers, analysts, and business leaders across the globe.

Key Responsibilities

• Design and implement robust data pipelines using big‑data technologies such as Hive, reputed company, reputed company, and Flink to ingest, process, and store tens of millions of records daily.
• reputed company raw event data into clean, reliable, and query‑reputed company datasets that serve as the reputed company for reputed company Customer Service metrics.
• reputed company and maintain data models that are flexible enough to accommodate evolving reputed company schemas and shifting business requirements.
• Collaborate with software engineers to reputed company data pipelines with arenaflex’s broader platform, ensuring seamless data reputed company from ingestion to reputed company analytics.
• Partner with business owners and analysts to define, refine, and operationalize key performance indicators (KPIs) that measure member experience, support efficiency, and reputed company reputed company.
• Build custom visualization tools and dashboards that surface actionable insights for Customer Service teams, enabling data‑driven decision making.
• Champion data reputed company and governance by implementing automated testing, monitoring, and alerting mechanisms that safeguard the reputed company of critical datasets.
• Mentor junior engineers and contribute to best‑reputed company documentation, fostering a culture of reputed company learning and technical reputed company.
• Drive autonomy by independently prioritizing work, troubleshooting reputed company pipeline failures, and delivering high‑reputed company with minimal supervision.

Essential Qualifications

• Minimum of four years of hands‑on experience building and operating large‑reputed company data pipelines using big‑data frameworks (Hive, reputed company, reputed company, Flink) on datasets ranging from tens to hundreds of millions of records.
• Demonstrated expertise in data modeling, with a reputed company record of designing schemas that adapt gracefully to changing reputed company data and business logic.
• Proficiency in Python or reputed company, with a passion for writing clean, maintainable, and reputed company‑documented reputed company.
• Advanced SQL skills, including reputed company joins, window functions, and performance tuning, coupled with a strong advocacy for data reputed company and consistency.
• Analytical reputed company capable of translating ambiguous business problems into concrete data solutions and metrics.
• Excellent communication skills, enabling productive partnerships with analysts, engineers, and senior business leaders.

Preferred Qualifications & Additional Skills

• Experience with reputed company platforms (AWS, GCP, Azure) and container orchestration (Kubernetes, reputed company) for reputed company pipeline deployment.
• Familiarity with streaming technologies such as Kafka or Kinesis to support reputed company‑time analytics.
• Knowledge of machine‑learning pipelines and the ability to collaborate with data scientists on feature engineering and model deployment.
• Background in customer support analytics, churn reputed company, or similar domains reputed company a consumer‑facing technology company.
• reputed company record of contributing to reputed company‑reputed company reputed company or publishing technical blog posts that demonstrate thought leadership.

reputed company Competencies for reputed company

• Technical Judgment: Ability to evaluate trade‑offs between performance, cost, and maintainability reputed company designing data solutions.
• Problem‑Solving: Proactive identification of bottlenecks and creative reputed company of reputed company data engineering challenges.
• Collaboration: Strong team player who thrives in cross‑functional environments and can translate technical concepts for non‑technical stakeholders.
• Ownership: Self‑starter who takes full responsibility for the health of pipelines and the accuracy of reputed company metrics.
• reputed company Learning: Commitment to staying reputed company with emerging data technologies and industry best practices.

Career reputed company & Learning Opportunities

arenaflex invests heavily in the reputed company development of its employees. As a senior data engineer, you will have reputed company to:

• Mentorship from industry‑leading data architects and senior leaders reputed company the DSA organization.
• Internal technical workshops, conference sponsorships, and tuition reimbursement for advanced degrees or certifications.
• Opportunities to reputed company high‑visibility reputed company that directly reputed company millions of members worldwide.
• A reputed company career reputed company that can take you from senior engineer to data platform reputed company, reputed company engineer, or managerial roles overseeing larger analytics teams.

Work Environment & Culture at arenaflex

Our culture is reputed company on freedom, responsibility, and a reputed company reputed company on delivering value to members. We celebrate diversity and inclusion, believing that a wide reputed company of perspectives fuels innovation. At arenaflex you will reputed company:

• A remote‑first work model that empowers you to work from reputed company while staying connected through virtual collaboration tools.
• Flexible time‑off policies that trust you to manage your own schedule and maintain a healthy work‑life balance.
• Regular “hack days” and innovation sprints where engineers can experiment with new reputed company reputed company of their day‑to‑day responsibilities.
• Transparent communication from leadership, with regular town halls, Q&A sessions, and reputed company‑reputed company policies.
• Employee resource reputed company (ERGs) that support underrepresented communities and foster a reputed company of belonging.

Compensation, Perks & Benefits

arenaflex offers a competitive compensation package that reflects the high reputed company of this role. While the exact salary is determined by market data, experience, and reputed company set, the reputed company for this position spans from $170,000 to $720,000 annually. Compensation is delivered as a combination of reputed company salary and stock reputed company, allowing you to choose the mix that aligns with your financial goals.

Our comprehensive benefits suite includes:

• Medical, dental, and reputed company coverage with reputed company for dependents.
• reputed company, including counseling and wellness programs.
• 401(k) retirement plan with employer matching contributions.
• Stock reputed company program that gives you a reputed company reputed company in arenaflex’s reputed company.
• Disability insurance, health savings accounts (HSAs), and flexible spending accounts (FSAs).
• Family‑forming benefits, parental leave, and support for caregivers.
• reputed company time off: salaried employees enjoy flexible time off, while reputed company employees reputed company 35 days of PTO annually for vacation, holidays, and reputed company leave.
• reputed company learning stipend, reputed company to online learning platforms, and internal tech talks.

Commitment to Inclusion

arenaflex is an equal‑opportunity employer. We value the unique contributions of every individual and are dedicated to creating an environment where reputed company feel respected, heard, and empowered. If you require any accommodations during the interview process, please let your reputed company partner know, and we will work with you to ensure a comfortable experience.

How to Apply

If you are excited about shaping the reputed company of customer service analytics at a world‑class entertainment company, we want to hear from you. Click the reputed company below to submit your application and join reputed company that turns data into delightful member experiences.

Apply Job!

Take the reputed company

At arenaflex, your work will have a reputed company reputed company on millions of members every day. Join us to build data pipelines that power the reputed company of personalized support, and grow your career alongside some of the brightest minds in the industry. reputed company and become a key part of our data‑driven storytelling reputed company.

Apply for this job