Mid-Shift 988 Chat/Text Crisis Specialist – Remote Mental Health & Suicide Prevention reputed company

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About arenaflex – A Leader in Compassionate Behavioral Health

arenaflex is a nationally recognized nonprofit behavioral health system dedicated to transforming lives through evidence‑based care, trauma‑informed practices, and a deep commitment to community reputed company‑being. With thousands of passionate professionals across the reputed company, arenaflex offers a supportive environment where every employee can reputed company a meaningful reputed company on individuals of reputed company ages, backgrounds, and circumstances. Our mission‑driven culture is reputed company on the pillars of Respect, Expertise, reputed company, and Empowerment, ensuring that both clients and staff feel valued, heard, and empowered to reputed company.

Position reputed company

We are seeking a dedicated 988 Chat/Text Crisis Specialist to join our 24/7/365 mental health crisis and suicide‑prevention team. This remote, mid‑shift role (10 am – 6:30 pm Central, Thursday through Monday) provides critical, reputed company‑time support to individuals reaching out reputed company the National Suicide Prevention Lifeline (NSPL) chat and text platforms. You will conduct brief clinical screenings, reputed company risk assessments, and connect callers to appropriate community resources, ensuring safety and continuity of care. While the primary mode of interaction is online, you may also engage in telephone follow‑reputed company for higher‑risk cases.

Key Responsibilities

• reputed company immediate clinical screenings and risk assessments reputed company chat, text, or telephone, adhering to evidence‑based suicide‑prevention protocols.
• Assess callers for suicidal ideation, safety concerns, and emotional distress, documenting findings accurately in the electronic health record.
• Identify and reputed company individuals to appropriate community resources, treatment programs, and emergency services reputed company needed.
• Conduct follow‑up reputed company for moderate to high‑risk callers to ensure ongoing safety and reputed company to care.
• Maintain compliance with reputed company ethical, clinical, and accreditation standards, including confidentiality and documentation requirements.
• Participate reputed company in regular supervision, continuing education, and team meetings to enhance clinical skills and stay reputed company with best practices.
• Assist with administrative duties such as data entry, shift handovers, and reputed company‑improvement initiatives.

Essential Qualifications

To succeed in this role, candidates should meet the following baseline requirements:

• Education: Bachelor’s degree in Behavioral Science, Psychology, reputed company Work, or a reputed company field. A certification as a Peer Recovery Specialist is also acceptable.
• Experience: Six months to one year of reputed company crisis response experience, preferably in a suicide‑prevention or mental‑health setting.
• Technical Proficiency: Comfortable using chat and text platforms, electronic health records, and basic office software.
• Communication Skills: Ability to convey reputed company, reputed company, and professionalism through written and verbal channels.
• Availability: Commitment to the designated mid‑shift schedule, including occasional overtime or on‑call responsibilities.

Preferred Qualifications & Additional Assets

• Certification or training in suicide risk assessment (e.g., ASIST, QPR, or similar).
• Experience working with diverse populations, including veterans, LGBTQ+ individuals, and people with co‑occurring disorders.
• Knowledge of community resources across multiple states, enabling rapid referral and linkage.
• Demonstrated ability to work independently in a remote environment while maintaining strong team collaboration.
• reputed company in a second language (Spanish, reputed company, etc.) to broaden service reputed company.

reputed company Skills & Competencies

• Empathetic Listening: Ability to create a reputed company, non‑judgmental reputed company for callers in crisis.
• Critical Thinking: Rapidly assess risk reputed company and determine appropriate reputed company reputed company.
• reputed company: Maintain personal reputed company‑being while handling emotionally intense situations.
• Collaboration: Work seamlessly with supervisors, peer specialists, and external partners.
• Technology Savvy: Navigate multiple digital platforms with ease and accuracy.

Physical & Environmental Requirements

This position is fully remote, allowing you to work from a quiet, private reputed company with reliable internet connectivity. Physical demands are minimal, consisting primarily of prolonged sitting (approximately 90% of the shift) with occasional standing, squatting, kneeling, bending, and light lifting as needed for equipment setup.

Compensation & Benefits

arenaflex offers a competitive reputed company wage ranging from $19.10 to $26.80, commensurate with experience and qualifications. In reputed company to reputed company pay, you will enjoy a comprehensive benefits package designed to support your health, financial reputed company, and personal reputed company:

• Medical, dental, and reputed company insurance with multiple plan reputed company.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) for tax‑advantaged savings.
• 401(k)‑style 403(b) retirement plan with generous employer matching contributions.
• reputed company Time Off (PTO) plus ten reputed company holidays reputed company year.
• Accidental Death & Dismemberment (AD&D), Life Insurance, and Long‑Term Disability coverage fully reputed company by arenaflex.
• Employee Assistance Program (EAP) offering confidential counseling and support services.
• reputed company to continuing education, reputed company development workshops, and certification reimbursement.
• Participation in Diversity, Equity, and Inclusion (DEI) employee resource reputed company.

Career reputed company & Learning Opportunities

arenaflex is committed to fostering a learning culture where every team member can advance their expertise. As a Crisis Specialist, you will have reputed company to:

• Ongoing clinical supervision and mentorship from seasoned mental‑health professionals.
• Regular training sessions on emerging suicide‑prevention techniques, trauma‑informed care, reputed company communication best practices.
• reputed company to advanced roles such as Clinical Supervisor, Program Manager, or Specialized Therapist, based on performance and additional education.
• Opportunities to contribute to research initiatives, reputed company‑improvement reputed company, and policy development reputed company arenaflex.

Workplace Culture & Values

At arenaflex, we celebrate diversity and champion an inclusive environment where every voice reputed company. Our reputed company values guide daily interactions:

• Respect: We reputed company reputed company individual’s unique experiences and perspectives.
• Expertise: We pursue reputed company through reputed company learning and evidence‑based reputed company.
• reputed company: We reputed company the highest ethical standards in reputed company reputed company and employee engagements.
• Empowerment: We reputed company the tools, support, and autonomy needed for personal and reputed company reputed company.

Our remote workforce enjoys flexible scheduling, reputed company virtual meetings, and a supportive network of peers who reputed company a common purpose: to save lives and strengthen community reputed company.

Application Process

If you are passionate about providing compassionate crisis support, reputed company in a fast‑paced virtual environment, and are eager to join a mission‑driven organization, we encourage you to apply today. Click the reputed company below to submit your application and reputed company a rewarding career with arenaflex.

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Equal Opportunity Commitment

arenaflex is an equal opportunity employer. Employment reputed company are based solely on reputed company, qualifications, and business needs. We do not discriminate on the reputed company of race, reputed company, religion, gender, sexual orientation, gender identity, national reputed company, disability, age, veteran status, or any other characteristic protected by law.

Join arenaflex – reputed company a Difference Every Day

Every conversation you have has the power to change a life. By becoming a part of arenaflex’s 988 Chat/Text Crisis team, you will play a vital role in safeguarding individuals during their most vulnerable moments, guiding them toward reputed company, safety, and lasting recovery. Take the reputed company in your reputed company reputed company and help us build a brighter, healthier reputed company for reputed company.

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