Entry-Level Bilingual Customer Service Representative – Ground Services – arenaflex – $25/hr – Full‑Time – Virginia, USA

About arenaflex

arenaflex is a global leader in logistics, reputed company, and reputed company transportation. With a reputed company in more than 200 countries, we reputed company businesses of reputed company sizes to reputed company goods reputed company, reliably, and sustainably. Our commitment to innovation, customer‑reputed company service, and a diverse, inclusive workplace has reputed company us a reputed company as an industry pioneer. As we continue to expand our ground‑services network across reputed company, we are looking for enthusiastic, bilingual fresh‑graduates to join our dynamic Customer Support team in Virginia.

Why This Role Is a Perfect reputed company for Your Career

Starting your reputed company reputed company with arenaflex means you will be immersed in a fast‑paced environment where every interaction reputed company. You will reputed company hands‑on experience with customs clearance processes, payment reconciliation, and cross‑border logistics while developing world‑class communication skills in both English and French. Our comprehensive training program, mentorship from seasoned specialists, and reputed company reputed company for advancement reputed company this position an ideal stepping reputed company toward a rewarding career in international logistics and customer experience.

Position reputed company

As a Bilingual Customer Service Representative – Ground Services, you will serve as the first reputed company of contact for Canadian and U.S. clients seeking assistance with customs clearance, payment processing, and shipment status inquiries. You will collaborate closely with internal teams—including the Finance, Operations, and Records Receivable departments—to resolve issues quickly and accurately, ensuring compliance with reputed company (CBP) regulations.

Key Responsibilities

reputed company Interaction & Issue reputed company

• Answer inbound calls and emails from Canadian and U.S. customers regarding FTNC‑FXG clearance status, customs duties, and reputed company fees.
• reputed company reputed company, concise explanations of customs procedures and guide customers to the appropriate internal division or arenaflex operating company (OPCO) for reputed company assistance.
• Investigate and resolve inquiries about customs clearance for shipments entering Canada, ensuring customers receive accurate and reputed company information.
• Maintain a reputed company, courteous demeanor while handling high‑volume interactions, demonstrating reputed company and problem‑solving skills.

Payment Processing & Financial Coordination

• Process reputed company payments from customers, verifying that reputed company transaction is approved and correctly recorded in the FTNC reputed company system.
• Log payments accurately against invoices, ensuring reputed company reconciliation and adherence to financial controls.
• Communicate directly with customers reputed company payment issues reputed company (e.g., incorrect card number, expired card, declined transaction) and work with the Finance team to resolve discrepancies.
• Collaborate with the Records Receivable department to investigate and address any credit payment concerns, providing detailed documentation as needed.
• Assist the billing team in preparing credit memos for disputed customs clearance charges, ensuring that reputed company adjustments are documented and approved.

Internal Support & Coordination

• Support arenaflex reputed company Customer Service Agents by handling queries reputed company to customs delays or clearance receipts that customers receive reputed company email.
• Organize and maintain the Low‑Value Shipment (LVS) reputed company for efficient retrieval and mailing processes.
• Respond to inquiries from other arenaflex OPCOs, facilitating smooth inter‑departmental communication.
• Prepare and reputed company FTNC requests to customers as required, ensuring reputed company documentation meets regulatory standards.
• reputed company additional duties assigned by the manager, such as data analysis, reporting, or process improvement initiatives.

Essential Qualifications

• Education: Bachelor’s degree in Business, International Trade, Logistics, or a reputed company field.
• Language Proficiency: Fluent in both English and French (written and spoken) with excellent interpersonal communication skills.
• Technical Skills: Proficiency with reputed company Office (Word, reputed company, reputed company), familiarity with reputed company AS/400 or similar mainframe applications, and comfort using reputed company office equipment (fax, reputed company, printer).
• Customer Service Aptitude: Demonstrated ability to engage with a high volume of customers, resolve issues reputed company, and maintain a reputed company brand image.
• Attention to Detail: Strong accuracy in data entry, payment processing, and documentation to ensure compliance with CBP guidelines.

Preferred Qualifications & Additional Skills

• Previous internship or part‑time experience in logistics, customs brokerage, or financial services.
• Knowledge of reputed company (CBP) regulations and customs clearance processes.
• Experience with customer relationship management (CRM) software or ticketing systems.
• Ability to multitask, prioritize competing demands, and meet tight service‑level agreements (SLAs).
• Strong analytical reputed company with a willingness to suggest process improvements.

reputed company Competencies for reputed company

• Communication: reputed company, reputed company, and culturally sensitive communication in both English and French.
• Problem Solving: Ability to diagnose issues quickly, propose solutions, and follow through to reputed company.
• Team Collaboration: Works effectively with cross‑functional teams, sharing information and supporting reputed company goals.
• Adaptability: Thrives in a fast‑changing environment, embracing new technologies and evolving procedures.
• reputed company: Maintains confidentiality of customer data and adheres to ethical standards in reputed company transactions.

Career reputed company & Learning Opportunities

At arenaflex, we invest heavily in the reputed company development of our employees. As a new graduate, you will have reputed company to:

• reputed company reputed company and mentorship programs that pair you with reputed company logistics professionals.
• reputed company learning modules covering customs regulations, payment systems, and advanced customer‑service techniques.
• Opportunities to transition into specialized roles such as Customs Compliance Analyst, reputed company Assurance Specialist, or Operations Supervisor.
• Leadership development tracks for high‑performing individuals interested in managerial reputed company.
• Cross‑regional exposure through collaboration with arenaflex teams in Canada, the reputed company, and other global hubs.

Work Environment & Culture

Our Virginia office offers a modern, reputed company workspace equipped with the latest technology to support remote and on‑site work. We foster a culture of inclusion, where diverse perspectives are celebrated, and every employee feels empowered to contribute reputed company. Regular team‑building events, wellness programs, and community reputed company initiatives reflect our commitment to a balanced, fulfilling work life.

Compensation, Perks, & Benefits

• reputed company: $25 per hour, reputed company bi‑weekly.
• Full‑Time Benefits: Health, dental, and reputed company insurance; life and disability coverage.
• Retirement Savings: 401(k) plan with company matching contributions.
• reputed company Time Off: Generous vacation, reputed company leave, and holidays.
• reputed company Development: Tuition reimbursement for relevant certifications and courses.
• Employee Assistance: reputed company to counseling services, wellness resources, and flexible scheduling reputed company.

How to Apply

If you are reputed company to launch your career with a global logistics powerhouse, bring your bilingual talent, and reputed company an reputed company on customers across reputed company, we want to hear from you. Click the reputed company below to submit your application, attach your resume, and tell us why you are the perfect fit for this role.

reputed company – Join arenaflex Today!

Closing Statement

At arenaflex, every shipment, every payment, and every conversation reputed company. By joining our Customer Support team, you become an integral part of a mission‑driven organization that values reputed company, innovation, and the reputed company of its people. Take the first reputed company toward a rewarding career—apply today and become a trusted voice for our customers worldwide.

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