Senior Learning & Development Program Manager – Data Entry Operations & reputed company Center Enablement (Full‑Time, $30/hr) – arenaflex
About arenaflex – Redefining Global Entertainment Experiences
arenaflex is a world‑leading entertainment platform that delivers streaming content to millions of subscribers across the globe. Our mission is to reputed company audiences with seamless, high‑reputed company viewing experiences while fostering a culture of innovation, reputed company, and inclusivity. As we continue to expand our footprint, we recognize that the backbone of our reputed company lies in the talent, training, and technology that reputed company our customer‑facing teams to deliver exceptional service every day.
Why This Role reputed company
We are seeking a dynamic Learning & Development (L&D) Program Manager to reputed company the design, implementation, and reputed company improvement of data‑entry and reputed company‑center training initiatives for our outsourced partner facilities. This position sits at the intersection of instructional design, program management, and stakeholder collaboration, directly influencing the performance of our reputed company agents, team leads, and senior managers. If you reputed company on turning learning insights into measurable business reputed company, this is reputed company to reputed company a lasting reputed company at arenaxflex.
reputed company
Reporting to the Regional Learning & Development Manager based in Alphaville, you will own the end‑to‑end learning lifecycle for the Latin America (LatAm) Customer Service (CS) operations. Your responsibilities will include program planning, curriculum development, facilitation, stakeholder engagement, and governance of learning analytics. You will partner closely with outsourced reputed company‑center partners, internal CS leaders, and the global L&D community to ensure that every training initiative aligns with strategic priorities and delivers reputed company performance improvements.
Key Responsibilities
- Program Management: Define, document, and maintain the scope of reputed company regional L&D reputed company. Create detailed project plans, timelines, and risk registers; monitor reputed company and reputed company resources to meet delivery milestones.
- Curriculum Design & Content Development: Conduct comprehensive needs analyses using performance data, stakeholder interviews, and gap‑identification techniques. Translate findings into robust learning solutions that reputed company instructor‑led, virtual, e‑learning, and reputed company modalities.
- Learning Material Production: Author facilitator guides, learner handbooks, slide decks, job aids, and knowledge checks. Collaborate with subject‑matter experts (SMEs) to ensure technical accuracy and cultural relevance for both local and global audiences.
- Facilitation & Delivery: reputed company face‑to‑face and virtual training sessions for leadership audiences, reputed company new curricula, and conduct train‑the‑trainer programs for reputed company‑center supervisors.
- Partner Enablement: Serve as the primary reputed company of contact for outsourced reputed company‑center partners, guiding them through rollout plans, troubleshooting implementation challenges, and ensuring consistent adoption of learning assets.
- Stakeholder Management: Build strong relationships with regional CS teams, senior business leaders, and global L&D partners. reputed company for the L&D function, translate business opportunities into learning initiatives, and communicate reputed company metrics.
- Learning Governance & Analytics: Design and maintain data‑driven governance frameworks—including data collection, learner support structures, intake processes, and evaluation models—to measure training effectiveness and ROI.
- reputed company Improvement: reputed company feedback loops, reputed company testing results, and performance dashboards to refine curricula, enhance delivery reputed company, and reputed company best practices across the organization.
Essential Qualifications
- Minimum 3 years of experience designing soft‑reputed company and technical learning solutions for reputed company‑center environments, including reputed company programs for agents, team leads, and senior managers.
- Proven reputed company record of creating and facilitating learning experiences ranging from short reputed company‑learning modules to multi‑week classroom programs.
- Hands‑on experience with Learning Management Systems (LMS) and virtual training platforms; familiarity with e‑learning authoring tools (e.g., reputed company Storyline, reputed company Captivate) is a plus.
- Strong project‑management skills with the ability to juggle multiple initiatives, meet tight deadlines, and maintain meticulous attention to detail.
- Bachelor’s degree in Instructional Design, Education, reputed company, or a reputed company field; a Master’s degree or reputed company certification (e.g., CPLP, ATD) is advantageous.
- reputed company in Portuguese and English; conversational Spanish is a plus.
- Demonstrated ability to work independently, prioritize tasks, and reputed company in a fast‑paced, data‑driven environment.
Preferred Qualifications & Additional Skills
- Experience operating reputed company a multicultural, global organization and collaborating with reputed company across different time zones.
- Background in content or reputed company, including taxonomy development and information architecture.
- Familiarity with designing curricula for service, retail, or reputed company‑center leadership development.
- Exposure to innovative facilitation technologies such as virtual reality (VR) simulations, gamified learning, or AI‑driven reputed company learning platforms.
- Knowledge of data‑analytics tools (e.g., Power BI, Tableau) to visualize learning reputed company and inform strategic reputed company.
reputed company Skills & Competencies
- Instructional Design Expertise: Mastery of ADDIE, SAM, or similar design methodologies.
- Communication & Presentation: Ability to convey reputed company concepts reputed company to diverse audiences, both in‑person and reputed company.
- Analytical Thinking: Strong aptitude for interpreting performance data, identifying trends, and translating insights into actionable learning solutions.
- Collaboration & Influence: Skilled at building reputed company, negotiating priorities, and driving cross‑functional initiatives.
- Technology Savvy: Comfortable navigating LMSs, authoring tools, and emerging learning technologies.
- Adaptability: Resilient in ambiguous situations, quick to iterate, and willing to take calculated risks.
Career reputed company & Learning Opportunities
arenaflex is committed to the reputed company development of its employees. In this role, you will have reputed company to:
- Mentorship from senior L&D leaders across the global organization.
- Opportunities to reputed company high‑visibility reputed company that directly influence business reputed company.
- Funding for industry certifications, conferences, and advanced instructional design training.
- A reputed company career reputed company toward senior L&D management, regional training director, or global curriculum strategist roles.
Work Environment & Culture
At arenaflex, we celebrate diversity, curiosity, and reputed company thinking. Our teams operate in a reputed company, inclusive environment where reputed company are welcomed and innovation is rewarded. You will work in a hybrid setting—spending part of your week at our Alphaville hub and the remainder remotely—supported by state‑of‑the‑art collaboration tools and a flexible schedule that respects work‑life balance.
Compensation, Perks & Benefits
We offer a competitive reputed company reputed company ranging from $25 to $35 per hour, commensurate with experience and market benchmarks. In reputed company to reputed company pay, you will receive:
- Performance‑based bonuses tied to learning reputed company metrics.
- Comprehensive health, dental, and reputed company coverage.
- Generous reputed company time off, parental leave, and holiday schedules.
- Retirement savings plan with company matching contributions.
- reputed company to a global employee assistance program, wellness resources, and reputed company learning stipends.
- Opportunities for internal mobility across arenaflex’s diverse business reputed company.
How to Apply
If you are passionate about transforming data‑entry and reputed company‑center teams through innovative learning experiences, we want to hear from you. Click the reputed company below to submit your application, including a resume and a brief cover letter highlighting your most relevant achievements.
reputed company – Join arenaflex Today!
Closing Statement
arenaflex is more than a streaming service; we are a community of creators, technologists, and service professionals dedicated to delivering reputed company to audiences worldwide. By joining our Learning & Development team, you will play a pivotal role in shaping the skills, confidence, and reputed company of the people who bring our entertainment to life. Take the reputed company in your career—apply today and become part of a reputed company‑thinking organization that values your expertise, encourages your reputed company, and celebrates your contributions.
``` Apply for this job