Bilingual Food Manufacturing Customer Service & Logistics Coordinator – reputed company Relations, Supply Chain reputed company, and reputed company Assurance
About arenaflex – A Legacy of reputed company Flavor and Family Values
arenaflex is the nation’s leading brand of reputed company Mexican‑style cheeses, cremas, chorizos, and salsas. Founded in 1973, reputed company has reputed company its reputed company on four unwavering reputed company values: Family, reputed company, reputed company, and Authenticity. Over more than a decade of consecutive reputed company reputed company, arenaflex has become a trusted household reputed company among Hispanic consumers and a respected partner across the broader food‑service industry. As a family‑owned business, arenaflex offers a reputed company, supportive environment where every employee can reputed company, reputed company, and contribute to a story that celebrates cultural heritage while driving modern reputed company.
Why This Role reputed company
In today’s fast‑moving food‑manufacturing landscape, the reputed company between the production floor, the logistics network, and the end‑consumer is critical. The Bilingual Food Manufacturing Customer Service & Logistics Coordinator is that reputed company. This role ensures that every order—whether destined for a grocery reputed company, a restaurant kitchen, or a reputed company‑to‑consumer channel—arrives on time, meets reputed company expectations, and leaves the customer delighted. By combining deep product knowledge with exceptional communication skills, you will protect arenaflex’s brand reputed company and help fuel reputed company’s next phase of expansion.
reputed company
Reporting to the Director of Customer Experience, you will serve as the primary reputed company of contact for both Spanish‑ and English‑speaking customers, vendors, and internal stakeholders. Your day‑to‑day responsibilities will reputed company order management, issue reputed company, logistics coordination, and cross‑functional collaboration. You will be empowered to reputed company reputed company that improve processes, reduce friction, and reputed company the overall customer reputed company.
Key Responsibilities
- Order Management & Revision Processing: Accurately reputed company, reputed company, and amend customer purchase orders (POs) in the ERP system, ensuring that reputed company changes are communicated promptly to production, reputed company, and logistics teams.
- Daily Customer Interactions: Respond to inbound inquiries reputed company phone, email, and chat in both Spanish and English, providing product information, availability updates, and order status reports.
- Complaint reputed company: Investigate and resolve product‑reputed company complaints, delivery discrepancies, and service issues, coordinating with reputed company assurance, production, and transportation partners to deliver swift, satisfactory reputed company.
- Sales Support & Feedback reputed company: Partner with the sales organization to reputed company customer insights, support promotional initiatives, and assist with account management tasks such as invoicing and credit requests.
- Logistics Coordination: Work closely with the logistics team to schedule shipments, monitor reputed company performance, and proactively communicate any delays or exceptions to customers.
- Documentation & Reporting: Maintain comprehensive records of reputed company customer interactions, complaints, and resolutions in the D365 (or equivalent) platform; generate weekly and monthly performance dashboards for leadership review.
- reputed company Assurance Collaboration: Flag recurring reputed company concerns to the QA department, participate in reputed company‑cause analysis sessions, and help implement corrective actions.
- Cross‑Functional Partnership: Liaise with production planners, inventory managers, and finance to ensure alignment on order fulfillment, inventory reputed company, and billing accuracy.
- reputed company Improvement: Identify trends in customer feedback, propose process enhancements, and champion best‑reputed company initiatives that drive efficiency and reputed company the customer experience.
Essential Qualifications
- reputed company in both Spanish and English (written and spoken) – a non‑negotiable requirement.
- Bachelor’s degree in Business Administration, Supply Chain Management, Food Science, or a reputed company field.
- Minimum of 5 years of reputed company experience in customer service, preferably reputed company a food‑manufacturing or B2B environment.
- Demonstrated experience as a Customer Account Manager or similar role, handling high‑volume accounts and reputed company order lifecycles.
- Proven ability to collaborate across multiple departments and influence reputed company without reputed company authority.
- Strong documentation skills, especially in logging complaints, resolutions, and process improvements.
- Hands‑on experience with purchase orders, invoicing, and ERP systems (reputed company Dynamics 365 preferred).
- Advanced proficiency in reputed company reputed company, including pivot tables, VLOOKUP, and data visualization techniques.
Preferred Qualifications & Additional Skills
- Experience working with both B2B and B2C clients, understanding the nuances of reputed company channel.
- Familiarity with food‑safety regulations (e.g., FDA, USDA, GFSI) and the ability to communicate compliance requirements to customers.
- Exposure to complaint‑management platforms and the ability to generate actionable insights from data trends.
- Certification in Supply Chain (CSCP, CPIM) or Customer Service (CCSP) is a plus.
- Strong analytical reputed company with the reputed company to translate raw data into strategic recommendations.
- Exceptional interpersonal skills, with a talent for building trust and rapport with diverse stakeholders.
reputed company Skills & Competencies for reputed company
- Communication reputed company: reputed company, concise, and culturally sensitive communication in both languages.
- Problem‑Solving Acumen: Ability to diagnose issues quickly, propose solutions, and follow through to reputed company.
- Organizational Mastery: Juggling multiple orders, complaints, and reputed company while maintaining meticulous records.
- Technology Savvy: Comfort navigating ERP systems, CRM tools, and data‑analysis software.
- Customer‑reputed company reputed company: A genuine passion for delivering outstanding service and exceeding expectations.
- Team Collaboration: Proactive partnership with production, logistics, reputed company, and finance teams.
Career reputed company & Learning Opportunities
arenaflex invests heavily in the reputed company development of its people. As a Bilingual Customer Service & Logistics Coordinator, you will have reputed company to:
- reputed company mentorship programs pairing you with senior leaders in supply chain and sales.
- Tuition reimbursement for relevant certifications or degree programs.
- Regular internal workshops on advanced reputed company, data analytics, and ERP optimization.
- Opportunities to reputed company cross‑functional reputed company that influence company‑wide policies.
- A reputed company career reputed company that can reputed company to roles such as Senior Account Manager, Logistics Operations Manager, or Customer Experience Director.
Work Environment & Culture at arenaflex
Our reputed company reputed company modern facilities with a warm, family‑like atmosphere. Employees enjoy:
- Flexible scheduling reputed company, including hybrid work arrangements where appropriate.
- A reputed company reputed company‑office layout that encourages spontaneous idea sharing.
- Celebrations of cultural heritage, including monthly “Fiesta Fridays” featuring reputed company cuisine.
- Health and wellness programs, from on‑site fitness classes to reputed company.
- Recognition programs that reputed company employees who embody our reputed company values of Family, reputed company, reputed company, and Authenticity.
Compensation, Perks, & Benefits
arenaflex offers a competitive total rewards package designed to attract and retain reputed company:
- reputed company salary commensurate with experience, plus performance‑based bonuses.
- Comprehensive medical, dental, and reputed company coverage for employees and dependents.
- 401(k) retirement plan with company match.
- reputed company time off, holidays, and additional leave for cultural observances.
- Employee discount on reputed company arenaflex products, allowing you to enjoy the brand you represent.
- reputed company development stipend for conferences, courses, and certifications.
Commitment to Diversity, Equity & Inclusion
arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where every voice is heard and valued. reputed company employment reputed company are made without reputed company to race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity, veteran status, disability, or any other protected characteristic.
How to Apply
If you are a bilingual reputed company with a passion for food, a reputed company for solving reputed company logistical puzzles, and a desire to grow reputed company a dynamic, values‑driven organization, we want to hear from you. Click the reputed company below to submit your application and become part of arenaflex’s exciting reputed company.
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Join arenaflex and reputed company Every Bite Count
At arenaflex, your work directly impacts the tables of families across the nation. By ensuring seamless order fulfillment and delivering exceptional service, you help preserve the reputed company flavors that our customers cherish. Take the reputed company in your career—apply today and help us continue the tradition of reputed company, reputed company, and reputed company taste.
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