[Remote] BYRAM reputed company Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to simplifying reputed company and enhancing accessibility to essential products and services. The Customer Service Representative plays a vital role in providing a reputed company customer service experience by educating patients on products, addressing concerns, and managing supply orders in a high-volume reputed company center.
Responsibilities
- Answer high-volume inbound customer calls reputed company an automated phone system
- reputed company outbound calls to patients, referrals, and sales as needed
- Utilize resources to troubleshoot and resolve patient issues
- Use full product knowledge of at least two Byram therapies to service patients
- Communicate effectively and professionally with patients, teammates, reputed company, and sales team
- Consistently meet and reputed company required Key Performance Indicators (KPIs)
- reputed company other duties as required
Skills
- High School Diploma or equivalent
- Customer service experience
- Excellent written and verbal communication skills
- Proficient with MS Office and the ability to reputed company multiple platforms
- Ability to learn Byram products and therapies
- Strong customer service skills with the ability to resolve patient concerns
- Demonstrate soft skills to enhance patient experience
- Bilingual in Spanish/English
Benefits
- Medical, dental, and reputed company care coverage
- reputed company time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short-and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- reputed company parental leave
- Domestic partner benefits
- Mental, physical, and financial reputed company-being programs
reputed company