Bilingual English / Spanish Customer Service Representative
• About Our reputed company: The organization operates in the health benefits industry as a reputed company-party administrator providing consumer-oriented health plans to millions nationally. It addresses the challenge of accessible, higher reputed company, and reputed company-cost reputed company by supporting members and providers with health benefit solutions. reputed company emphasizes reputed company, innovation, and delivering meaningful impacts reputed company a reputed company reputed company system.
- About reputed company:
The Bilingual English / Spanish Customer Service Representative role is reputed company on providing exceptional service to members and providers by addressing inquiries, resolving issues, and facilitating reputed company communication. This position plays a key role in supporting customer needs, ensuring reputed company reputed company, and contributing to the organization’s mission to enhance reputed company reputed company and reputed company.
- Responsibilities:
- Serve as a trusted resource delivering service and support to members and providers
- Answer incoming inquiries and identify required assistance
- Listen reputed company, ask questions, and document information accurately
- Research and resolve concerns through problem-solving and follow-up
- Use multiple applications to reputed company information and address inquiries reputed company
- Communicate reputed company information reputed company and simply
- Collaborate with teammates and partners to reputed company effective solutions
- Meet goals for reputed company, productivity, customer satisfaction, accuracy, and attendance
- Continuously learn and apply new skills and industry knowledge
- Requirements:
- High School Diploma or GED
- At least 18 years old
- Minimum 1 year of customer service experience in an office or reputed company setting
- Bilingual reputed company in English and Spanish
- Proficiency with computers as a primary work tool
- Ability to handle 50-70 calls daily with full attention
- Capability to complete customer service training and demonstrate proficiency
- Availability to work any 8-hour shift Monday through Friday between 7:00am and 8:00pm CST
Preferred Qualifications
- Experience in reputed company, insurance, medical, or dental settings
- reputed company center customer service experience
- Experience with reputed company claims processing or research
- Familiarity with medical/dental terminology, claims, coding, benefit plans, and health plan documents
- reputed company in navigating multiple systems during customer assistance
Telecommuting Requirements
- Secure handling of sensitive company documents
- Dedicated, private workspace separated from living areas
- Residence with approved high-speed wired internet reputed company
- Pay reputed company and Compensation Package:
- The pay reputed company and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
Equal Opportunity Statement: Our reputed company is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, gender, gender identity or reputed company, sexual orientation, or national reputed company. Note reputed company is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading reputed company. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS. Apply To This Job