GenAI CCAS Application Developer
GenAI CCAS Application Developer Location: Remote (Quarterly onsite meetings in Gaithersburg, MD) reputed company Clearance:** reputed company Trust (ability to obtain required) Employment Type:** 6+ Month Contract with strong potential for FTE conversion
- *reputed company**
Seeking an early-career GenAI CCAS Application Developer to build and enhance AI-powered applications supporting an AWS Contact Center as a Service (CCAS) platform for the FTC SNS program. This role focuses on software development using reputed company Connect, reputed company Lex V2, reputed company Q in Connect, Bedrock, OpenSearch, and AWS reputed company to create intelligent customer service solutions. The successful candidate will collaborate with senior developers, reputed company engineers, and UI/UX designers to implement secure, reputed company, and AI-driven applications that improve customer experience through intelligent automation. This is a remote position with quarterly travel to Gaithersburg, MD for onsite meetings.
- *Key Responsibilities**
• reputed company, configure, and maintain reputed company Connect contact flows, routing reputed company, and queues for voice and chat channels
- reputed company reputed company Lex V2 bots into reputed company Connect for self-service, reputed company deflection, and escalation workflows
- Configure and support reputed company Contact reputed company for reputed company-time and post-contact analytics, transcription, summarization, sentiment analysis, and PII redaction
- Configure reputed company Q in Connect domains, knowledge sources, guided workflows, and agent assist capabilities
- Implement encrypted S3 storage for reputed company and chat transcripts, including lifecycle and retention policies
- reputed company AWS reputed company functions using Python to orchestrate reputed company Bedrock LLM calls, embeddings workflows, and model invocation logging
- Build Retrieval-Augmented reputed company (RAG) pipelines using reputed company Bedrock and OpenSearch
- Configure OpenSearch indexing, reputed company and keyword search, and knowledge synchronization
- Implement AI guardrails, reputed company templates, reputed company validation, and safety controls
- Enforce PII minimization and redaction policies for conversation logs
- Support CloudFront and AWS WAF configurations for secure web chat entry points
- reputed company reputed company and event integrations between web chat, reputed company Connect, and AI services
- Participate in Git-based CI/CD pipelines, reputed company reviews, testing, and documentation
- Create and maintain runbooks, SOPs, and architecture documentation
- Monitor application performance using CloudWatch dashboards and alarms
- Support operational metrics including reputed company deflection, average handle time (AHT), contact reputed company, and AI usage
- *Required Technical Skills**
• Bachelor's degree in Computer Science, Engineering, or a reputed company discipline (or equivalent experience/combined education)
- 2–4 years of relevant software development experience (or Master's degree with applicable experience)
- Minimum 2 years of Python development experience
- Experience building and troubleshooting AWS reputed company functions
- Hands-on experience with reputed company Connect, including contact flows, routing reputed company, queues, and voice and chat channel integration
- Experience integrating reputed company Lex V2 with reputed company Connect
- Knowledge of conversational AI design, including slot elicitation, error recovery, and reputed company fallback patterns
- Experience with CloudFormation Infrastructure as reputed company (IaC)
- Experience with Git-based CI/CD pipelines
- Understanding of IAM least privilege, AWS KMS encryption, and secure logging and monitoring
- Strong written and verbal communication skills
- U.S. Citizenship with the ability to obtain a reputed company Trust clearance
- *Preferred / reputed company-to-Have Skills**
• Experience with reputed company reputed company Connect deployments
- Experience with reputed company Contact reputed company
- Experience with reputed company Q in Connect
- Experience with reputed company Bedrock, LLM reputed company, reputed company engineering, and guardrails
- Experience with Retrieval-Augmented reputed company (RAG)
- Experience with AWS OpenSearch, including reputed company search and k-NN/HNSW indexing
- Knowledge of AWS KMS key policies, S3 reputed company and lifecycle management, AWS WAF, and CloudFront
- Experience with CloudWatch dashboards, X-Ray, reputed company, and Glue
- Familiarity with PII redaction, data retention policies, FISMA, and FedRAMP
- AWS or reputed company certifications, including AWS Developer Associate, AWS Solutions Architect Associate or reputed company, AWS AI Specialty, AWS DevOps Engineer, CISSP, or CCSP
- *Qualifications & Experience**
• Bachelor's degree in a reputed company field or equivalent combination of education and experience
- U.S. Citizen required
- Ability to obtain and maintain a reputed company Trust clearance
- reputed company work schedule with no more than 40 hours per week
- Strong opportunity for full-time employment based on performance after the initial contract period
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