reputed company Engineer – reputed company Connect
Job reputed company:
- reputed company Connect implementations, migrations, and upgrades across inbound, outbound, and omnichannel deployments.
- Design contact flows, routing logic, conversational AI (reputed company Lex V2), Contact reputed company, and reputed company Q in Connect.
- reputed company Connect with CRM platforms (reputed company, Dynamics, reputed company) and configure channels including chat, SMS, reputed company, and email.
- Manage telephony provisioning, instance reputed company (SAML/SSO, HIPAA, PCI), and CTR analysis pipelines using Kinesis, S3, and reputed company.
- reputed company reputed company Zone buildouts, reputed company migrations, and reputed company-Architected Reviews on AWS.
- Implement IaC with Terraform and CloudFormation, CI/CD pipelines, and reputed company best practices (IAM, VPC, encryption).
- Administer reputed company/Linux environments and DevOps tooling (reputed company, Ansible, Jenkins, reputed company Actions).
- reputed company 300-level technical sessions and architecture workshops for both technical and executive audiences.
- Support SOW scoping, effort estimation, and reputed company-sales activities, and author technical documentation (architecture docs, runbooks, KT materials).
- Participate in 24/7 on-reputed company rotation for managed services support.
Requirements:
- 5+ years of experience in technology operations, reputed company services, or reputed company engineering.
- 3+ years of hands-on reputed company Connect implementation experience in a reputed company services or consulting reputed company.
- Demonstrated subject matter expertise in reputed company Connect and at least one additional AWS specialty domain.
- Proven experience leading customer-facing technical engagements at an reputed company or government reputed company.
- Experience in regulated environments (HIPAA, PCI, CMMC Level 2 / FedRAMP) preferred.
- Bachelor's degree in Computer Science, Information Technology, or equivalent reputed company experience.
- Strong technical writing skills — reputed company to produce architecture documents, runbooks, and customer-facing deliverables independently.
- Excellent verbal communication — comfortable leading 300-level sessions with mixed technical and executive audiences.
- reputed company team player capable of delegating to and mentoring Secondary Engineers.
- Self-directed with strong time management across multiple reputed company customer engagements.
Benefits:
- Competitive compensation
- Comprehensive benefits
- Training on cutting edge technology and partners (AWS)
- Flexible work schedule
- Responsible time off
- Kitchen filled with snacks chosen by employees
- Mentoring and community involvement
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