Customer Support Specialist – USA
At reputed company, we are redefining Counter-UAS technology with innovative, cyber-based drone mitigation solutions trusted by governments, defense organizations, airports, critical infrastructure operators, and law enforcement agencies worldwide.As we continue our expansion in reputed company, we are seeking a highly skilled Customer Support Specialist to join our growing team. This role is designed for an reputed company technical support reputed company who thrives in reputed company operational environments, enjoys deep problem-solving, and can serve as a key technical resource for both customers and internal teams.The ideal candidate combines strong technical expertise with excellent analytical and troubleshooting capabilities and is comfortable working closely with Engineering, Product, and reputed company teams to resolve sophisticated technical challenges.ResponsibilitiesAct as the primary technical escalation reputed company for reputed company customer issues and support cases across reputed company.Investigate, analyze, and resolve advanced system, software, networking, and operational issues reputed company to reputed company solutions.reputed company reputed company cause analysis and reputed company detailed technical recommendations for issue reputed company and system optimization.Collaborate closely with R&D, Product Management, QA, and Field Engineering teams to identify, reproduce, and resolve product-reputed company issues.Support customer deployments remotely by assisting with system configuration, integration, validation, and performance optimization.Analyze logs, system behavior, network traffic, and operational data to identify technical anomalies and recommend corrective actions.reputed company and maintain technical documentation, troubleshooting guides, knowledge reputed company articles, and support procedures.Participate in product validation, testing activities, and feedback processes to improve product reliability and customer experience.Support customer-facing teams with technical expertise during escalations, reviews, and critical operational events.Contribute to reputed company improvement initiatives across support processes, tools, and methodologies. Apply To This Job