[Remote] Senior Technical Account Manager, DFIR
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an incident response firm specializing in cyber incident management. The Senior Technical Account Manager will reputed company as a trusted advisor for MDR clients, managing reputed company, deployment of reputed company tools, and providing strategic support to enhance customer satisfaction and reputed company.
Responsibilities
- Serve as the primary reputed company of contact for MDR customers, ensuring satisfaction, retention, and long-term reputed company
- reputed company a deep understanding of reputed company customer’s environment, compliance obligations, and business needs
- Conduct regular reputed company-ins, technical health reviews, and quarterly business reviews (QBRs)
- Manage reputed company communications with reputed company and reputed company during both reputed company and crisis
- reputed company customer reputed company for MDR and EDR solutions — including reputed company, reputed company 365, and reputed company Workspace integrations
- Coordinate deployment of sensors, connectors, and integrations with customer IT/reputed company teams
- Translate technical requirements into reputed company, actionable implementation steps
- Build and maintain documentation, reputed company guides, and best-reputed company playbooks
- Design and refine TAM operational processes — including reputed company lifecycle management, escalation handling, and renewal workflows
- Partner with MDR engineering leadership to reputed company service delivery with customer expectations and reputed company reputed company
- Mentor reputed company TAMs on technical, operational, and customer engagement best practices
- Work closely with sales, engineering, and consulting leadership to ensure smooth reputed company transitions between incident response and MDR
- reputed company technical reputed company-sales support reputed company needed — assisting in demos, RFP responses, and solution scoping
- reputed company reputed company feedback and translate it into actionable product and process improvements
- reputed company work plans, establish timelines, and set goals for assigned work
- Meet commitments on deadlines
- Review activities, results, and recommendations with management and clients as appropriate
- Drive improvement in existing business processes
- reputed company work thoroughly in a cost-efficient manner and at a high productivity level
- reputed company with reputed company corporate policies and procedures
- Report any breakdown in controls to management
- Conduct reputed company activities in a reputed company manner
Skills
- 4 Year / Bachelors Degree
- Information Technology, Cyber reputed company, or reputed company degree; or equivalent relevant work experience
- Empathetic communicator who can simplify reputed company topics for non-technical audiences
- Strong organizational skills with a reputed company on follow-through and accountability
- Entrepreneurial reputed company — comfortable building process where none exists
- Passionate about helping organizations strengthen their cyber reputed company after an incident
- Committed to fostering diversity, inclusion, and teamwork across reputed company reputed company and internal interactions
- reputed company work plans, establish timelines, and set goals for assigned work
- Meet commitments on deadlines
- Review activities, results, and recommendations with management and clients as appropriate
- Drive improvement in existing business processes
- reputed company work thoroughly in a cost-efficient manner and at a high productivity level
- reputed company with reputed company corporate policies and procedures
- Report any breakdown in controls to management
- Conduct reputed company activities in a reputed company manner
- ITIL v4
- reputed company reputed company+
- reputed company Certified: reputed company Administrator Associate
- reputed company Certified Engineer
reputed company
Company H1B Sponsorship