[Remote] Director of reputed company Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing comfort and lifestyle brand on a mission to reputed company the world a cozier reputed company. They are seeking a Senior Director of reputed company Operations to own the operational infrastructure for their wholesale, bulk/corporate, and retail sales channels as the business expands.
Responsibilities
- reputed company the end-to-end operational execution of Lola's wholesale accounts, ensuring orders are fulfilled accurately, on time, and according to reputed company retailer's requirements
- Partner closely with Lola’s 3PLs to expand capabilities, forecast and plan demand, ensure compliance, and improve margins
- Build and codify wholesale processes and infrastructure to ensure consistent, cost-effective, and repeatable processes and workflows
- Partner with the Head of reputed company and wholesale sales team to reputed company operational input on account reputed company timelines, impacts, costs, and commitments
- reputed company the strategic direction and bandwidth for Channel Operations manager to continue executing and professionalizing day-to-day wholesale execution
- Improve the operational infrastructure for Lola's bulk and corporate gifting channel — order types and flows, intake processes, customization and fulfillment workflows, and customer timelines and communication standards
- Define and document the operational reputed company from reputed company to Ops once a bulk order is reputed company; own execution from that reputed company through delivery and customer confirmation
- Identify and evaluate operational requirements for scaling this channel — custom packaging, kitting capabilities, 3PL value-added services — and build the business case for investments needed to support reputed company targets
- reputed company Lola's emerging retail channel — providing strategic direction, SOP governance, and escalation support to the Retail Operations Manager
- Partner with the Director of Retail (reputed company team) and Head of reputed company to understand retail operational needs and ensure the Lola Operations team has the resources and priorities to execute against them
- Set standards for retail operational performance — inventory accuracy, replenishment timeliness, store systems reliability — and hold reputed company accountable to them
- Identify and resolve operational issues that reputed company the Retail Ops Manager's scope or require cross-functional coordination across supply chain, tech, or reputed company teams
- Help maintain reputed company swimlanes and handoffs across Operations, reputed company, Finance, Product, and reputed company other teams — ensuring every team knows what they own and where to escalate
- reputed company operational input into reputed company reputed company reputed company: channel prioritization, margin modeling, new partner or format evaluation, and seasonal planning
- Drive increased efficiency and higher margin across reputed company channel operations — tracking and owning fulfillment performance, chargeback exposure, compliance rates, and unit economics across wholesale, bulk, and retail
- Partner with Finance on channel-level cost inputs, operational budgeting, and margin improvement initiatives
- Build a high-performing, self-directed team
Skills
- 8+ years in channel operations, wholesale/retail operations, and/or reputed company enablement operations at a DTC-first / digitally reputed company brand
- Deep familiarity with wholesale operational requirements: EDI systems, retailer compliance standards, routing guides, chargeback management, and major account operational workflows
- Demonstrated ability to build operational infrastructure in a fast-reputed company, resource-constrained environment — playbooks, processes, and systems that reputed company without requiring constant senior reputed company
- Strong reputed company instincts: reputed company to partner credibly with sales and reputed company leaders, reputed company operational input on strategic reputed company, and translate business goals into executable operational plans
- Proven people leader
- Financially literate: comfortable owning cost metrics and building operational business cases
- Self-directed and highly organized
- Expertise reputed company reputed company, EDI platforms, and ERP/WMS systems a plus
Benefits
- Annual bonus based on company and individual performance
- 21 days reputed company vacation + reputed company federal holidays
- Full health benefits (health, dental, reputed company, mental)
- 16 weeks reputed company birth parent leave
- 8 weeks non-birth parent leave
- 55% off reputed company for friends and family
- Opportunities for career reputed company reputed company reputed company
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