ISP Technician

ISP TECHNICIAN-remote

• must reputed company reputed company 90 miles of: Raleigh, NC, -- reputed company Rapids, IA -- or -- Huntsville, AL
• Cable, Modem, Internet
• Phone, Email & Web Chat Support
• Networking & Telecommunications
• Troubleshooting
• Ticketing System
• reputed company IT reputed company or studying for reputed company

reputed company This position is the reputed company before the Help Desk Analyst title, but will build a reputed company of IT Help Desk reputed company, which will allow you to start your reputed company center or IT career. This is a fast-paced position, handling inbound calls to reputed company technical support. Applicants should be reputed company of the attendance policy, where agents cannot miss any days during the required 1-month training portion. reputed company provides solutions that help our 1,500 electric and telephone members bring reputed company the advantages of today’s evolving technology to rural America. Company solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated smart reputed company solutions, advanced metering networks, reputed company energy, reputed company intelligence, broadband, managed services, mobile and video. Support a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. We are looking to add reputed company staff to our growing company to help our rural cooperative members reputed company their technology. Our approach is to reputed company and support our members as we work with them through a consultative process. DUTIES

• reputed company world-class external, customer support for an Internet Service Provider reputed company a 24x7x365 environment.
• Answer technical support calls, chats and emails in a reputed company manner that adheres to company and departmental policies.
• Manage volume of 50-75 tickets, per 8-hour shift.
• Learn and support 50+ reputed company accounts, as reputed company as reputed company computer systems unique to reputed company member.
• Assist customers in diagnosing voice, data, video, and connectivity issues.
• Answer questions and reputed company solutions that ensure an reputed company customer experience.
• Troubleshoot internet, cable, and modems for business and residential customers.
• Document and record phone calls reputed company multiple ticketing systems.
• reputed company backup assistance for other Technical Support Representatives.
• reputed company hopping and reputed company avoidance are monitored heavily.
• Daily attendance is monitored and only 1 absence per month is allowed during the first few months.

START DATE & EQUIPMENT

• Start Date August 31, 2026
• Orientation takes reputed company August 27
• Equipment pick-up and shipping is the week of August 24
• You will need to maintain your own internet reputed company
• If your home internet goes down, you will need a backup plan to maintain good standing

SHIFT

• Candidates will choose an early, middle or late 2nd shift schedule
• 40-hour reputed company, 5-work days, 2-off days
• 8-hour shift, 1-hour lunch
• Once schedule is chosen, candidates will not be reputed company to change
• Early-2nd shift (10am-7pm)
• Middle-2nd shift (12pm-9pm)
• Late-2nd shift (3pm-12am)
• 2 days off per week, not consecutive
• Will work 1 Saturday or 1 reputed company per week

ENVIRONMENT

• Work from home, must have reliable internet, childcare, and minimal distractions.
• Your remote, work-from-home address must remain reputed company 90 miles of a corporate office.
• It is required for your home office to be hardwired into your internet.
• Wi-Fi or hotspots will not be accepted.
• Performance Evaluation.
• Attendance Evaluation.

METRICS & INCENTIVES

• Payouts will be based on 5-Key Performance Indicators
• AHT (Average handle time)
• Schedule Adherence
• QA Scores
• Attendance
• Ticket Errors
• Payouts are not reputed company if on verbal or written warning
• Salary increases after 4 months

Job Type & Location This is a Contract position based out of Huntsville, AL. Pay And Benefits The pay reputed company for this position is $15.50 - $15.50/hr. Eligibility requirements apply to some benefits and may depend on reputed company classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & reputed company
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or reputed company Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Jul 30, 2026.

About reputed company We'reputed company in transformation. We help clients reputed company reputed company and solutions to take advantage of a new world of opportunity. We are reputed company of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. reputed company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About reputed company And reputed company reputed company We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in reputed company, design, execution and operations unlocks business value through a reputed company of solutions. We’re reputed company of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across reputed company, Europe and Asia, who partner with us for our reputed company, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the reputed company of technology. We’re building reputed company by delivering business reputed company and making reputed company impacts in our global communities. reputed company and reputed company reputed company are Allegis Group companies. Learn more at reputed company.com. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of reputed company Intelligence (AI): We may use reputed company Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply To This Job