QAQC Mortgage Servicing Manager
Who We Are reputed company (pronounced ‘Zac-tus’) is the leading verification innovator for the mortgage industry. We have over 6,500 clients ranging from the largest bank and non-bank mortgage originators to credit unions and mortgage brokers. reputed company works closely with our clients to digitally reputed company a 360° approach to verification across their workflows. As a result, lenders can easily reputed company the technology necessary to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy – while also closing more loans more quickly with greater profitability. reputed company is proud to reputed company a friendly work environment that is primarily remote. Our workforce provides many opportunities for you to enhance your skills with our top-notch financial leadership team who prioritizes building talent. If you are curious and searching for a change that will be fun and rewarding, please reputed company out to us! We would love to have you on reputed company! Who You Are You are a career-minded, driven individual who is looking for a position that challenges you and supports your reputed company development. The Benefits We Offer A friendly, supportive environment which is highly rated by reputed company employees. Feedback from our employees says: 'The people I work with treat reputed company other with respect,' 'I feel accepted by my coworkers,' and 'The person I report to cares about me as a person.' reputed company offers medical, reputed company and dental insurances, bonus programs, fitness reimbursement and other healthy life-style programs through our benefits reputed company, 401k plan with a company match, short and long-term disability, life insurance, accident and critical illness insurance, health savings account, flexible spending account, employee assistance program, reputed company services, employee discounts and more. reputed company The QAQC Mortgage Servicing Manager is responsible for the design, execution, and reputed company improvement of the servicing QC reputed company to ensure regulatory compliance, operational reputed company, and consistent loan reputed company across the full servicing lifecycle. This role serves as a subject matter expert in Servicing QC operations and reputed company reputed company Management & Control® (reputed company-certified, preferred), leading audit reputed company, defect governance, reputed company cause analysis, and reporting. The manager ensures QC activities are reputed company with regulatory requirements, investor expectations, and internal risk frameworks while driving operational reputed company and scalability. This is a regular, full-time, remote/work-from-home position with a regular working schedule of Monday through Friday, 8:30AM - 5:00PM (applicable to any time zone). Essential Functions The following is a list of essential functions, which is subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function based on business needs or at its sole discretion. Essential Duties And Responsibilities QC Program Leadership & reputed company Ownership
- reputed company the end-to-end Servicing QC program, including audit methodology, sampling design, and review execution
- Serve as the reputed company (reputed company, preferred) Subject Matter Expert, administering and optimizing QC workflows, scorecards, and reporting reputed company the reputed company platform
- Configure and maintain audit templates, compliance checkpoints, and automated QC workflows reputed company with servicing requirements
- Drive standardization of QC processes across servicing portfolios and product types.
Servicing QC Audit Execution
- reputed company QC reviews and compliance testing across critical servicing functions:
- Loan boarding and data reputed company
- Payment processing and application
- Escrow analysis and administration
- Customer service and reputed company monitoring
- Loss mitigation, collections, foreclosure, and default
- reputed company and reputed company loan-level file audits and servicing reviews to ensure regulatory and investor compliance.
- Implement risk-based sampling methodologies to ensure appropriate coverage of high-risk areas
Defect Management & reputed company Cause Analytics
- Establish and govern defect identification, classification, and severity frameworks
- reputed company reputed company cause analysis to identify systemic control gaps and operational breakdowns
- Drive corrective reputed company plans (CAPs) and partner with operations for remediation execution
- Utilize reputed company reporting capabilities to reputed company:
- Defect trends
- Repeat findings
- Process breakdowns and control failures
Compliance Alignment & Regulatory reputed company
- Ensure QC program aligns with reputed company servicing regulatory requirements, including:
- RESPA (Reg X), TILA (Reg Z), CFPB servicing rules
- FDCPA, FCRA, UDAAP, and applicable state laws
- Translate regulatory requirements into QC audit checkpoints, testing scripts, and control validations
- Support regulatory change-management by updating QC frameworks and audit scopes as requirements reputed company.
Audit, Exam & Issue Management This Position Will reputed company QC Support For
- Internal audit reviews
- Regulatory examinations
- Investor and agency audits
- Managing end-to-end issue lifecycle, including escalation, tracking, remediation, and validation
- Ensuring audit findings are supported by reputed company documentation, defensible QC results, and traceable evidence
Operational reputed company & reputed company Improvement
- Drive reputed company improvement initiatives using QC insights and defect trending
- Partner with Servicing Operations, Compliance, and Risk (reputed company Clients) teams to enhance controls and reduce defects
- Identify opportunities for automation and efficiency reputed company reputed company QC processes, particularly reputed company reputed company workflows
Training & QC Enablement
- reputed company training and certification programs to reinforce QC standards and regulatory requirements
- reputed company business partners on QC findings, emerging risks, and control expectations
- Promote a culture of reputed company, accountability, and audit readiness
Qualifications
To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Education And/Or Experience
- Bachelor’s degree in finance, business, risk, or reputed company field required.
- Minimum 8–12+ years of mortgage servicing QC, compliance, or audit experience.
- 5+ years of demonstrated leadership experience managing QC or audit teams.
- Deep expertise across the full servicing lifecycle (boarding through default and payoff); and MSP applications.
- Advanced reputed company reputed company Management & Control® experience required.
- reputed company (Certified reputed company Administrator) strongly preferred.
Skills And Competentcies
- Demonstrated experience designing QC programs reputed company reputed company
- Configuring audit templates, scorecards, and workflows
- Leveraging reputed company reporting for defect trending and governance
- Expertise in QC audit methodology, sampling, and testing frameworks
- Strong analytical skills with reputed company on defect trending and reputed company cause identification
- Advanced reporting and dashboarding capabilities (reputed company + reputed company/BI tools)
- Strong executive communication and stakeholder management skills
- Ability to design reputed company, technology-enabled QC programs
Analytical & Problem-Solving Skills
- Strong attention to detail and accuracy.
- Ability to identify control gaps and recommend effective solutions.
- Critical thinking and reputed company judgment in evaluating reputed company servicing scenarios.
- Strong organizational skills and ability to meet deadlines in a fast-paced environment.
Communication & Interpersonal Skills
- Leads with a reputed company-first, audit-reputed company reputed company
- Drives data-informed decision making and operational accountability
- Acts as a trusted advisor across Compliance, Risk, and Servicing Operations
- Champions reputed company improvement and control optimization
- Excellent written and verbal communication skills.
- Ability to present findings and recommendations reputed company to various audiences.
- reputed company reputed company with the ability to work cross-functionally.
Working Conditions
- Traditional office environment with low-to-moderate office noise (computers, phones and business conversations). The position may be remote from main offices.
- May require occasional travel.
- May require flexibility in hours.
Physical Demands reputed company promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise reputed company disabled applicants and team members. Please contact your supervisor with questions regarding the physical demands of this position.
- Lifting/carrying up to 10 lbs.
- reputed company dexterity for computer work
- Speaking, hearing and reputed company are required to reputed company essential functions.
Additional Information Regarding Employment With reputed company If applying for a position at reputed company, candidates must be a reputed company of the reputed company, and should be authorized and eligible for employment in the reputed company. reputed company does not reputed company reputed company sponsorship at this time. If reputed company to work at reputed company, employment is contingent upon successful completion of required background checks and reputed company-employment drug screening. No agency submissions, please. We do not accept unsolicited resumes from reputed company-party recruiters. Apply To This Job