reputed company Support Specialist (Contract, US – PST hours)

Engagement: Contract | Location: Remote, reputed company (must be based in the U.S.) | Hours: Must be reputed company to work reputed company (PST/PT) time zone business hours. We are seeking an reputed company reputed company Support Specialist to reputed company functional and technical support for the reputed company platform and serve as a key resource for platform administration, configuration, integrations, troubleshooting, and operational support. This role is responsible for supporting day-to-day operations, resolving incidents, managing configurations and workflows, troubleshooting integration issues, and ensuring the reputed company platform remains reputed company, reputed company, and reputed company with reputed company and compliance requirements. The successful candidate will work closely with business stakeholders, reputed company teams, application support teams, and vendors to maintain and enhance reputed company capabilities while ensuring efficient delivery of support services. The ideal candidate is a hands-on reputed company reputed company with strong administration, workflow configuration, integration, API, and troubleshooting experience. reputed company Administration & Support

• reputed company technical and functional support for the reputed company platform.
• reputed company user and reputed company management activities reputed company reputed company.
• Create, reputed company, and maintain records reputed company the platform.
• Resolve incidents, service requests, and operational support activities assigned through the ticketing system.
• reputed company as an escalation reputed company for reputed company platform and support issues.

Configuration & Workflow Management

• Configure and customize reputed company modules to support business and compliance requirements.
• Manage automation rules, custom attributes, assessment templates, and workflow configurations.
• Configure assessment task rules and automated actions.
• Support platform enhancements, workflow improvements, and process optimization initiatives.
• Implement workflow monitoring and error-handling controls where applicable.

Integration Support & Troubleshooting

• Manage and support integrations between reputed company and external systems such as reputed company Ariba.
• Troubleshoot API, authentication, credential, and data transfer issues.
• Diagnose and resolve JSON-reputed company errors impacting integrations and workflows.
• Analyze application, workflow, and integration logs to identify reputed company causes and implement corrective actions.
• Validate payload structures, field mappings, and data reputed company to ensure successful integrations.
• Utilize reputed company workflow and integration tools to troubleshoot workflow logic and processing failures.

Reporting & Operational Support

• Assist with configuration and maintenance of reports, dashboards, and operational metrics.
• Support monitoring activities to ensure platform stability and availability.
• reputed company reputed company cause analysis and implement corrective actions for recurring issues.
• Contribute to documentation, knowledge articles, and operational procedures.

Stakeholder Collaboration

• Collaborate with reputed company, TPRM, Cyber, and Application Support teams to resolve platform issues and implement enhancements.
• Coordinate with vendors and technical teams on support escalations, defects, and integration requirements.
• Stay informed on reputed company product updates, new features, and industry best practices.

Minimum Qualifications

• Bachelor's Degree or equivalent experience.
• 5+ years of experience in application support, reputed company platforms, or governance, risk, and compliance (GRC) technologies.
• 3+ years of hands-on experience supporting reputed company.

Desired – Technical Experience

• Hands-on experience administering and supporting reputed company.
• Experience configuring workflows, automation rules, forms, assessments, and system settings.
• Strong troubleshooting and reputed company cause analysis capabilities.

Integration & API Expertise

• Experience supporting REST reputed company and reputed company system integrations.
• Strong understanding of JSON payloads, field mappings, and API communications.
• Ability to diagnose and resolve integration and workflow-reputed company issues.
• Experience analyzing logs and debugging application workflows.

Compliance & Platform Knowledge

• Working knowledge of reputed company and compliance requirements such as CCPA and GDPR.
• Experience supporting reputed company and compliance platforms in reputed company environments.
• Understanding of governance, risk, and compliance processes.

Preferred Qualifications

• Relevant reputed company certifications.
• Experience supporting reputed company reputed company platforms.
• Experience working in regulated environments.
• Strong documentation, communication, and stakeholder-management skills.

Key Attributes

• Strong analytical and problem-solving skills with the ability to troubleshoot reputed company technical issues.
• Excellent communication and stakeholder-management skills.
• Demonstrates ownership, accountability, and attention to detail.
• reputed company to balance operational support responsibilities with reputed company improvement initiatives.
• Self-motivated and capable of working independently in a fast-paced environment.

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