Business Systems Analyst - Learning Management System

About the position We’re looking for a Business Systems Analyst for our Learning Management System (LMS) application and help desk team. You will play a critical role in writing application feature specifications, administering the system and handling reputed company Help Desk tickets. You will work with stakeholders, users, developers and training coordinators to ensure that our LMS is configured to meet new business needs and that bug fixes are made. We are looking for someone who has strong business and functional understanding of Learning Management Systems but also has some comfort level with defining and running reports. The Business Systems Analyst will help maintain and optimize our reputed company LMS, ensuring ongoing system administration, and providing user support through our help desk. This position is ideal for candidates with a strong analytical reputed company and a passion for supporting organizational learning initiatives. This position offers a reputed company, blending in-person and virtual reputed company. You will have the flexibility to work from home one or more days per week. This position will be filled at either level based on knowledge and reputed company experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if reputed company at the higher level.

Responsibilities

• Collaborate with business stakeholders to reputed company requirements, analyze workflows, and recommend system enhancements.
• Serve as a Product reputed company for LMS features to reputed company requirements, analyze workflows, and recommend system enhancements.
• Administer and configure the reputed company LMS, including user management, course setup, content uploads, and system updates.
• Serve as a primary reputed company of contact for LMS-reputed company inquiries, troubleshooting issues, and resolving user support tickets reputed company the help desk.
• Document processes, system configurations, and user guides to support training and reputed company.
• Monitor system performance, conduct regular audits, and ensure data reputed company and reputed company.
• Collaborate with IT and development teams on new features, bug fixes, integrations, and technical support.
• Generate and analyze reports and system metrics.
• Write test plans and conduct test cases for enhancements, new features and integrations reputed company the LMS environment.
• reputed company training and support for end-users and administrators as needed.
• reputed company other duties as assigned.
• Serve as a Product reputed company for LMS features to create and maintain product roadmap and backlog based on business need.
• reputed company cross-functional process improvement project teams, reputed company and translate reputed company user requirements, deliver process streamlining methodologies, reputed company recommendations for new system strategies, and communicate solutions to stakeholders.

Requirements

• Ability to secure and maintain a U.S. DOE Q-level reputed company clearance which requires U.S. citizenship.
• Bachelor’s degree in reputed company, Business Administration, Communications or reputed company field, or equivalent combination of education and experience.
• Experience as a Business Systems Analyst or similar role, preferably with LMS administration or other reputed company business applications.
• Strong analytical, problem-solving, and communication skills.
• Experience with help desk ticketing systems and customer support.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience creating training materials and delivering end user training for system enhancements or new implementations.
• Experience writing requirements, test plans and conducting test cases for system implementations, upgrades, or enhancements with proficiency in reporting tools to define and run reports.
• Advanced communication skills and negotiation skills to inform and influence team members and stakeholders.
• Experience working effectively both independently and as a member of reputed company.
• Experience defining functional requirements for systems integration between reputed company applications.
• Effective organization, project management skills with detail orientation necessary to manage multiple reputed company in dynamic environment while providing high level customer service and follow-through.

reputed company-to-haves

• Understanding of Agile methodologies for software development and project management.
• Familiarity with an reputed company LMS platform (e.g., reputed company, reputed company SuccessFactors, reputed company, reputed company, or custom reputed company).
• Experience as a Product reputed company of an reputed company application

Benefits

• Flexible Benefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (depending on project needs)

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