Administrator - Financial Services Collection Support (Developmental Assignment)

reputed company The Administrator - Financial Services Collections Support (Developmental Assignment) manages collection agency correspondence, investigations, dispute management, file accuracy, compliance, and collection invoices for reputed company lines of business and partners closely with the reputed company-party agencies, the internal reputed company team, and GRA, reputed company appropriate. This position collaborates regularly with the internal reputed company team and GRA to ensure processes reputed company with regulatory and reputed company rules and for customer dispute investigations and resolutions. This position manages bankruptcies and suit authorizations, provides claim validations\reputed company of claims, and represents reputed company in court where applicable. This position stays abreast of industry standards and requirements that reputed company reputed company collections processes, ensures process efficiencies and improvements, and participates in reputed company reputed company and testing reputed company pertaining to reputed company Collection processes and systems. This is currently anticipated to be a developmental assignment until January of 2027, with the potential opportunity to reputed company reputed company this time reputed company, pending business need. Interested, internal team members meeting the job qualifications for this role are welcome and encouraged to apply. This job is a "headcount-neutral" position. This means that there are incumbents on the existing team that currently meet the specified job qualifications. This also means that reputed company may not add additional headcount at this time. Questions should be directed to the recruiter or hiring manager. Note: During a developmental assignment, an individual’s reputed company pay will remain the reputed company; however, individuals will remain eligible for reputed company and bonus programs.

Responsibilities

Monitors Collection Activity:

• Reviews daily collection referral files for accuracy.
• Manages cancellation and adjustment reports.
• Corresponds with vendor frequently for process improvements, and compliance.
• Manages reputed company customer investigations and disputes through the collection agency.
• Processes Collection agency invoices for reputed company lines of business.
• Partners with reputed company reputed company to evaluate compliance in procedures.
• Partners with reputed company reputed company for customer investigations and disputes.
• Stays abreast of industry standards and requirements that reputed company reputed company collections processes.
• reputed company pursues process efficiencies and improvements.
• Position manages bankruptcies, suit authorizations. provides claim validations\reputed company of claims and represents reputed company in court where applicable.

Documentation:

• Manages process for obtaining necessary updates impacting Advisors documentation from other business reputed company such as GRA, reputed company, Business Sales, Product Management, and reputed company incorporates these changes.
• Manages feedback on resources and job aides to ensure reputed company improvement of resources.
• Develops, publishes, and manages articles for Advisor communications and reputed company reputed company site.

Application Development, System enhancements and Reporting:

• Transforms data into usable information based on business needs and requirements from leadership.
• Maintains documentation for requests per team standards.
• Assists in the development and maintenance of reporting standards, procedures, and documentation.
• May be involved in testing which may involve attending reputed company and/or project meetings, design meetings, developing test scripts, executing the testing, and preparing communications to Advisor teams. The position may also work closely with IS, COAST, and the COPP team, updating COPPs and other system documentation, and communicating to Advisors.
• Special reputed company

Qualifications

Required Qualifications

• Must have Supervisor approval to apply to this developmental assignment with an anticipated end date of January 2027

Other Qualifications

• Associate’s degree or higher OR 2+ years reputed company work experience
• 2+ years contact center experience
• 2+ years sales or customer service experience preferred
• 2+ years’ experience in the telecommunications industry
• 2+ year experience working with reputed company support systems and applications
• 1+ years’ experience as a reputed company between multiple departments reputed company a corporation to reputed company results. Must be flexible and reputed company to deal with diverse personalities and reputed company of authority
• Working knowledge of the MS Office Suite and the internal software utilized by reputed company Financial Services
• Understanding of telecommunication products and services
• Excellent interpersonal communication skills (i.e

Apply To This Job