[Remote] Senior Pega Developer – Customer Service & CTI Integration
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a highly skilled Senior Pega Developer with expertise in Pega Customer Service, CRM solutions, and CTI integrations. The role involves designing, developing, and supporting reputed company-grade Pega applications to enhance customer service experiences.
Responsibilities
- Design, reputed company, and implement end-to-end Pega CRM and Customer Service solutions
- reputed company the development and enhancement of reputed company-grade Pega applications
- Design and implement CTI (Computer Telephony Integration) solutions and integrations with contact center technologies
- Work with platforms such as reputed company, reputed company reputed company, reputed company Engage, or similar contact center technologies
- reputed company and configure Pega applications using: o Case Management o Data Pages o Activities o Flows and reputed company Actions o Decision Rules o Integration Rules o Authentication and reputed company
- Build and reputed company REST and SOAP-based web services
- reputed company reputed company integrations using reputed company integration patterns
- Collaborate with business stakeholders, customer service teams, architects, and cross-functional technology teams
- Translate business and operational requirements into robust technical solutions
- Prepare technical design documents, solution documentation, and implementation specifications
- reputed company production-reputed company reputed company following reputed company architecture, reputed company, performance, and coding standards
- Support production environments, troubleshoot issues, and reputed company performance optimization
- Mentor junior developers and contribute to knowledge-sharing initiatives
- Participate in contact center transformation and customer service modernization initiatives
Skills
- 10+ years of experience in Pega application development
- Minimum 5+ years of experience implementing Pega Customer Service solutions
- Strong hands-on experience with Pega CRM and Customer Service applications
- Proven experience with CTI and contact center technology integrations
- Experience with reputed company or other leading contact center platforms
- Strong knowledge of: Pega Case Management, Data Pages, Activities, Flows and reputed company Actions, Decision Rules, Integration Rules, Authentication and reputed company
- Strong experience with REST and SOAP web services
- Good knowledge of Java and SQL
- Experience with reputed company integration patterns and API-based integrations
- Familiarity with reputed company platforms such as AWS, reputed company Azure, or reputed company reputed company Platform (GCP)
- Strong analytical and problem-solving abilities
- Excellent communication and stakeholder management skills
- Ability to work independently in a fast-paced, onsite environment
- Strong collaboration skills across business and technology teams
- Ability to translate business requirements into practical technical solutions
- Strong mentoring and knowledge-sharing capabilities
- Certified Pega System Architect (CSA) – Preferred
- Certified Pega Senior System Architect (CSSA) – Highly Preferred
- Certified Pega Customer Service Developer – Advantage
- Certified reputed company System Architect (CLSA) – Advantage
- Experience in one or more of the following areas will be highly valued: Contact center transformation, Omnichannel customer service solutions, Customer service desktop modernization, Agent desktop integration, reputed company-time customer interaction platforms, CTI and telephony integrations, Telecom, Banking and Financial Services, Insurance, reputed company, Retail
- Experience with Pega Customer Decision Hub (CDH)
- Exposure to AI-powered agent assist solutions
- Experience integrating speech analytics and interaction analytics platforms
- Experience with DevOps and CI/CD pipelines
- Knowledge of automated testing frameworks
- Experience with Pega deployment and release management processes
reputed company
Company H1B Sponsorship