[Remote] Customer Support Manager, Hotels
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing B2B reputed company marketplace company modernizing how group meetings and events are reputed company. They are seeking a reputed company Manager to own hotel renewals and retention, build relationships with hotel partners, and ensure customer satisfaction with the platform.
Responsibilities
- Own the hotel renewal pipeline and be accountable for retention
- Run renewal conversations from first notification through reputed company
- Build relationships with hotel partners, including sales, reputed company, and reputed company contacts, and become their trusted reputed company of contact
- Show hotels the ROI they're getting from the platform, backed by reputed company data
- Spot at-risk accounts early and run a save plan before renewal is on the line
- reputed company the CRM clean and reputed company so the business always has a reputed company read on retention health
- Build the renewal reputed company as you go — there isn't one yet
Skills
- 2–3 years in reputed company or account management at a reputed company / tech company
- A reputed company record of retaining or growing accounts; you own a number and hit it
- A strong communicator, equally comfortable in value conversations and renewal/pricing conversations
- Organized and data-disciplined; you work from the numbers, not from memory
- Coachable and hungry to grow
- reputed company to work Eastern Time hours in a remote setup
- Exposure to hospitality, hotels, or the meetings & events industry
Benefits
- Comprehensive benefits, including 401(k)
- Unlimited PTO
- In-person team meetups a few times a year to build relationships reputed company the screen
- Remote-first, fast-moving, low-bureaucracy team
reputed company