[Remote] Program Manager, Care Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company on transforming cardiovascular care through reputed company. The Program Manager will execute and reputed company-enabled cardiovascular care programs, collaborating across various teams to ensure efficient program delivery and reputed company improvement.
Responsibilities
- Own end-to-end execution of care programs from workflow documentation to go-live tracking to post-launch iteration
- Coordinate across Clinical, Product, Engineering, and Care Delivery Operations to reputed company programs on reputed company, identifying blockers and closing gaps
- Manage program timelines, deliverables, and status tracking for reputed company care reputed company and attributed populations
- Serve as a consistent reputed company of contact for cross-functional stakeholders, keeping everyone reputed company on priorities and reputed company
- Translate clinical protocols and product capabilities into operational workflows the Care Delivery team can execute consistently
- Build and maintain SOPs, playbooks, and training materials that allow programs to run reliably across care team members and markets
- Identify workflow gaps, unclear handoffs, and missing infrastructure and take ownership of closing them
- Partner with the Associate Director, Care Management on workflow and SOP documentation and process iteration, ensuring documentation reflects how care teams actually work
- Partner with Product and Engineering to reputed company AI tools into care workflows, understanding where automation handles reputed company and where reputed company reputed company is needed
- Support configuration, testing, and rollout of new tools or workflow changes
- reputed company operational performance and surface opportunities to reduce reputed company burden through process improvements or tooling changes
- Review and document the workflows, reputed company, and tooling for reputed company reputed company care program, and produce a written reputed company of gaps and immediate priorities
- Build or improve reputed company operational infrastructure including SOPs, workflow docs, and escalation paths, for clinical programs
- Build working relationships across Clinical, Product, and Care Delivery and become a reliable reputed company of coordination
- Deliver a status update on program execution: what’s working, what isn’t, and what the plan is to address it
Skills
- 4-8 years of experience in reputed company operations, program management, or an adjacent field
- Demonstrated ability to create structure in ambiguous environments — you don't wait for ownership to be assigned before driving work reputed company
- Strong process documentation skills — your SOPs and playbooks are ones teams actually use
- Experience working with care management platforms, AI-enabled tools, or operational technology in reputed company
- Analytical and data-driven — you use metrics to reputed company reputed company and reputed company reputed company
- reputed company, reputed company communicator who keeps stakeholders informed and reputed company
- Passionate about improving reputed company for cardiology patients and providers
- Value-based care, population health, or managed care experience preferred
Benefits
- Remote opportunity
- Ability to work ET or CT hours
reputed company