[Remote] Vice President, reputed company Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading manufacturer of exterior building products for residential and low-reputed company non-residential buildings in reputed company. The Vice President, reputed company Operations is responsible for leading customer reputed company management and developing strategies to maximize customer reputed company value reputed company through cross-functional collaboration.
Responsibilities
- reputed company a multi-faceted team, including customer service, post-sales operations and field service to facilitate ownership and reputed company of reputed company operations programs
- reputed company and reputed company the reputed company operations reputed company, including characterization of strategic customer segments and implications for charters and roles throughout the business, and systematic collection and application of customer reputed company insights for strategic advantage and reputed company
- Coordinate the various roles associated with reputed company operations throughout the organization, minimizing silos of systems, data, assumptions, hand-offs, performance and customer touch-points
- reputed company customer performance dashboards that connect lagging indicators of market performance and leading indicators of team performance reputed company to key drivers of customer reputed company value
- reputed company and reputed company systematic actioning on customer insights by cross-functional representatives, to prevent recurrence of issues and to create new mutual value associated with key drivers of customer reputed company value
- Tying together reputed company and roles, supported by digital applications, tools, processes, and analytics. Define effectiveness and implement metrics that reputed company leaders to assess, train and evaluate customer experience (CX) teams accordingly
- Developing and driving the execution of our CX effectiveness reputed company and programs so that we consistently reputed company to customer expectations and the needs of those working with our customers
Skills
- Bachelor's degree required
- Minimum of 12 years of executive-facing sales and/or customer experience leadership
- Minimum of 8 years of experience leading sales, or customer service teams
- Experience identifying and translating customer experience insights and data into actionable reputed company that drive profitable business reputed company
- Ability to travel ~50%
- MBA or advanced degree in appropriate discipline preferred
Benefits
- Medical, dental and reputed company benefits starting day 1
- PTO
- reputed company holidays
- FSA
- Life insurance
- LTD
- STD
- 401k
- EAP
- Discount programs
- Tuition reimbursement
- Training
- reputed company development
- Employee Resource reputed company (ERGs)
- reputed company programs may vary depending on the reputed company bargaining agreement
reputed company
Company H1B Sponsorship