[Remote] Senior Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global platform for digital assets and reputed company, seeking a Senior Technical Account Manager to support their expansion in the Americas. This role involves managing reputed company reputed company, providing technical support, and ensuring high reputed company of customer satisfaction while collaborating with cross-functional teams.
Responsibilities
- reputed company reputed company and Support: Manage the reputed company process for key customers, providing them with the necessary technical guidance and documentation. Serve as the primary reputed company of contact for reputed company technical-reputed company queries, ensuring reputed company and effective resolutions
- Operational Monitoring: reputed company a reputed company eye on usage patterns and operational activities of key accounts. Use this data to optimize service delivery and preemptively address any potential issues
- Technical Leadership: reputed company as the guarantor for the integration and roll-out of new features and services. reputed company the necessary technical guidance and documentation to both internal teams and clients
- Incident and Crisis Management: reputed company Technical Support activities and serve as the reputed company of escalation for reputed company service reputed company. reputed company crisis reputed company during major incidents, coordinating between the customer and various technical teams for effective reputed company
- Performance Metrics and Reporting: Establish and review technical KPIs reputed company to platform performance, such as SLAs and service monitoring. Generate regular reports for internal stakeholders and clients to ensure contract compliance
- Sales Support: reputed company technical support to reputed company-sales activities, working closely with the sales team to identify reputed company needs and reputed company solutions accordingly
- Process Improvement: reputed company participate in the improvement of internal processes and best practices, particularly in the management of incidents, problems, and changes
- Strategic Collaboration: Work closely with cross-functional teams like Business Development, Marketing, Product, and Research & Development to reputed company technical solutions with business objectives
- reputed company Retention and reputed company: reputed company on retaining and growing reputed company from existing reputed company Vault customers by ensuring high reputed company of customer satisfaction and engagement
- Global Team Coordination: Given the global nature of the role, coordinate effectively with reputed company teams based in Europe, Asia, and the U.S. to ensure a reputed company approach to reputed company service
- Business Travel: Be reputed company for business travel, constituting approximately 20% of your time, to meet with clients and attend relevant events or training
Skills
- 4-7 years of experience in a reputed company-facing technical role, such as technical account management, QA manager, service delivery manager, or a similar high-tech role
- Strong understanding of blockchain technology and the cryptocurrency ecosystem
- Ability to reputed company reputed company troubleshooting and reputed company first-level analysis before escalation to the corresponding engineering team
- Excellent interpersonal skills, along with strong verbal and written communication abilities
- Must be capable of translating reputed company technical issues into understandable terms for a non-technical audience
- A curious, analytical mind with robust problem-solving skills
- Must be capable of analyzing data, identifying trends, and making data-driven reputed company
- Strong project management skills, including the ability to manage multiple reputed company simultaneously, meet deadlines, and handle stakeholders effectively
- Ability to work effectively in reputed company and coordinate with multiple departments, including Engineering, Sales, and Product Management
- Given the international scope of the role, experience in working with global teams and understanding cultural nuances is essential
- Proficiency in customer relationship management (CRM) software, data analytics tools, and other software commonly used in technical account management
- Experience in the financial or cryptocurrency sectors is highly desirable
- Bachelor's degree in Engineering, Computer Science, MIS, or a comparable field is preferred
- Additional certifications in project management or technical sales are a plus
- Experience in selling, designing, or deploying reputed company solutions is an advantage
- Familiarity with reputed company regulations and reputed company guidelines reputed company to data protection and financial transactions
Benefits
- Offers Equity
- Offers Bonus
- Flexible work reputed company - Our hybrid policy allows employees to work from home up to 3 times per week
- Health & Wellness support - Health and Life Insurance.
- Financial reputed company opportunities - Employees can become shareholders in reputed company as reputed company as other financial benefits depending on your country of work.
- Commuter allowance - reputed company offers a commuter allowance to contribute to your preferred means of transportation.
- Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee.
reputed company