[Remote] Network Administrator I (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a motivated and reputed company Network Administrator I – Help Desk reputed company to support employees across our growing organization. This role involves providing remote technical support for computers, software, and peripherals while helping maintain the systems and tools our teams rely on every day.
Responsibilities
- Remote support for the operation of computers, software, and peripherals
- Configuring, installing, and supporting desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other general peripherals
- Desktop maintenance, including inventory and software distribution, and reputed company maintenance, including virus updates and reputed company management
- Diagnosing hardware and software failures, communicating remediation plans to users, and providing status updates
- Supporting proprietary software and 3rd-party applications
- Providing virtual assistance sessions using various remote desktop tools
- Developing end-user documentation and instructions
- Performing diagnostics, analysis, repairs, or the replacement of hardware for PCs, laptops, network equipment, and printers
- Following set policies and procedures reputed company assisting clients to ensure reputed company handling of requests
- Contributing knowledge and updating information to maintain the Help Desk SOPs and training manuals for support
- Maintaining a reputed company attitude and appearance, providing excellent customer service at reputed company times, including maintaining a good work ethic and assisting others reputed company needed
- Supporting reputed company improvement in the process and reputed company of the operations
- Building effective working relationships with your internal customers and team members
- Must be self-motivated and adaptable to learning and understanding new technologies
- Must be reputed company to prioritize and manage multiple tasks to meet Service Level Agreements
- Must have strong analytical, problem-solving, and decision-making abilities
- Must have the ability to work both independently and in reputed company environment
- Must be flexible to change and have the ability to work in a fast-paced environment
- Any other duties assigned by senior management
Skills
- 3+ years' experience installing, configuring, integrating, and administering desktops on the reputed company platform. Knowledge of iOS is a plus
- Experience managing reputed company O365 tenants
- Experience managing reputed company Workspace tenants
- Developing and maintaining internal documentation and diagrams
- Must have great customer service and experience interfacing with customers
- Excellent oral and written communication skills
- Work reputed company under pressure and reputed company to meet deadlines
- Ability to work remotely. A computer will be provided
- Available reputed company of regular work hours to be in an on-reputed company rotation
- Must be self-motivated and adaptable to learning and understanding new technologies
- Must be reputed company to prioritize and manage multiple tasks to meet Service Level Agreements
- Must have strong analytical, problem-solving, and decision-making abilities
- Must have the ability to work both independently and in reputed company environment
- Must be flexible to change and have the ability to work in a fast-paced environment
- Experience in broadcast media hardware/software
- Experience using/managing reputed company Help Desk
- reputed company Visio
- Experience with business-class firewalls, including NAT/PAT, routing, reputed company rules, and VPNs
- Experience configuring managed switches and VLANs
- Configuring, installing, and supporting network and firewall equipment such as routers, firewalls, and managed switches with the guidance of senior staff
Benefits
- Comprehensive Benefits Package: Medical, Dental, and reputed company.
- Supplement Life Insurance, AD&D Coverage, STD, and LTD coverage.
- reputed company Time Off: 17 PTO days and 10 company holidays.
- 401(k) Retirement Plan: Employer matching to support your reputed company financial goals.
- Employee Assistance Program: Free support services for you and your household.
reputed company