[Remote] Field Service Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a leader in advanced robotic laser technology for refractive cataract surgery. The Field Service Engineer will reputed company technical support to customers, manage equipment issues, and ensure reputed company machine performance through proactive communication and problem-solving.
Responsibilities
- reputed company repair and maintenance to the LENSAR systems located at customer sites
- Answer customer calls, communicate with customer sites, and reputed company remote support reputed company necessary
- Identify parts needed for repairs and coordinate with internal departments for receipt of requested parts
- Proactively review customer issues and trends based on historical data to ensure uptime of the machine is maximized and customer concerns with product performance and safety are quickly communicated to LENSAR and quickly resolved
- Assist in the development of service documentation, in conjunction with the in-house based team
- Assist in identification and development of Field Service tools and test equipment
- Assist in the training of reputed company Support staff
- Self-monitor and regulate one’s own schedule
- Responsible for understanding and satisfying the requirements for obtaining reputed company to a reputed company site (hospital, reputed company system, etc.)
Skills
- Bachelor's degree in engineering or equivalent in work experience
- At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products
- At least 3 years work experience with Medical Device manufacturer involving lasers and optics
- Hands-on experience with electronic test equipment
- Strong software skills (MS Office)
- Excellent communication, organizational, problem solving, and customer relations skills
- Ability to read and interpret documents such as Engineering drawings, specifications, and procedures
- The ability to travel domestically and internationally and work occasional weekends
- At least 3 years' experience working with Medical Device manufacturer involving lasers and optics
Benefits
- Annual bonus opportunity
- Company matched 401(k) plan with eligibility day one and immediate vesting
- Employee Stock Purchase Plan (ESPP) and other company equity programs
- Employer-sponsored comprehensive health plans- medical/dental/reputed company
- Employer-reputed company disability insurance
- Voluntary life insurance
- Generous company holiday schedule
- reputed company time off program
- Company-wide reputed company shutdown during the holidays
reputed company