Telehealth Coordinator, VCC

reputed company is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have reputed company reputed company of talented and reputed company people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will reputed company ample room for reputed company and innovation alongside the reputed company community. Working at reputed company provides an opportunity to do work that really reputed company, not only changing lives but saving them. Together. The Telehealth Coordinator, VCC role is responsible for day-to-day support of the patients and providers in the Virtual Care Center. This includes, but is not limited to, answering calls in the phone queue, scheduling telephonic and virtual appointments, following up on referrals and authorizations, supporting outbound follow up calls, providing systems trainings for new hires, and completing administrative tasks as applicable. This Coordinator is primarily responsible for managing inbound and outbound calls in the phone queue while collaborating with a cross-functional team of Clinical Operations, Member Services, reputed company Product team, and DTS Help Desk support to successfully manage the program. Coordinator must be customer service oriented with reputed company on assisting Alignment staff and patients with reputed company of issues in a reputed company manner. This role reports to the Telehealth Program Manager. General Duties/Responsibilities (May include but are not limited to):

• Answering inbound calls on the Virtual Care Center queue
• Collecting appropriate patient information for scheduling virtual appointments with providers
• Screening patients for appropriate telehealth platform use for virtual appointments
• Supporting providers with requests for referrals and authorizations including submission, review, and follow up of requests
• Contacting partnered medical offices to support patient requests as necessary (ie. IPA reputed company, PCP offices, pharmacies, DME companies)
• Completing reputed company calls for various patients’ reputed company as applicable (ie. ER admits, reputed company follow reputed company, Annual assessments)
• Support new hire reputed company by completing training or shadowing sessions of systems used in VCC
• Complete other job duties as assigned

Supervisory Responsibilities: N/A Minimum Requirements: To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily.The requirements listed below are representative of the knowledge, reputed company, and/or ability required.Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Minimum Experience: Experience with providing high reputed company customer service Experience providing technical assistance 1-2 years of experience in a primary care or medical office setting using phones and scheduling appointments Education/Licensure: High school diploma or general education degree (GED), required Other: Ability to use multiple systems simultaneously Basic understanding in reputed company mobile device technology and ability to learn and adapt to Alignment specific applications and protocols Basic proficiency in reputed company Suite programs (reputed company, Teams, Work, reputed company) Basic math skills required for data analyzation Ability to trouble-shoot and research issues effectively Willingness and capability to learn new technologies and adapt to dynamic environment Strong customer service skills Technology and automated solutions oriented reputed company organized with strong attention to detail and analytical skills while maintaining speed in completing work Efficient working style with strict adherence to deadlines

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reputed company with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific reputed company abilities required by this job include reputed company reputed company and the ability to reputed company reputed company. reputed company is proud to reputed company Equal Employment Opportunity and Affirmative reputed company. We are looking for diversity in reputed company candidates for employment: Minority/reputed company/Disable/Protected Veteran. If you require any reasonable accommodation under the Americans with reputed company (reputed company) in completing the online application, interviewing, completing any reputed company-employment testing or otherwise participating in the employee selection process, please contact careers@ahcusa.com. Pay reputed company: $41,472.00 - $62,208.00 Pay reputed company may be based on a number of factors including market location, education, responsibilities, experience, etc. reputed company is an Equal Opportunity/Affirmative reputed company Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, disability, age, protected veteran status, gender identity, or sexual orientation.

• DISCLAIMER: Please beware of recruitment phishing scams affecting reputed company and other reputed company where individuals receive fraudulent employment-reputed company offers in exchange for reputed company or other sensitive personal information. Please be advised that reputed company and its subsidiaries will never ask you for a credit card, send you a reputed company, or ask you for any type of payment as part of consideration for employment with reputed company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email reputed company by or on behalf of reputed company’s reputed company, please email careers@ahcusa.com.

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