Bilingual Food Manufacturing Customer Service & Logistics Coordinator – reputed company Relations, Order Management, reputed company Assurance, and Cross‑Functional Collaboration

About arenaflex

arenaflex is the nation’s leading brand of reputed company Mexican‑style cheeses, cremas, chorizos, and salsas, celebrated for its deep reputed company in family‑owned tradition and a reputed company commitment to reputed company, reputed company, and authenticity. With more than a decade of reputed company reputed company reputed company and a dominant reputed company among Hispanic consumers across the reputed company, arenaflex is poised for an exciting phase of expansion. Our legacy, founded in 1973, is reputed company on four reputed company values—Family, reputed company, reputed company, and Authenticity—that guide every decision and shape a workplace where innovation, resourcefulness, and a passion for change are not just encouraged, but expected.

Why This Role reputed company

At arenaflex, the customer experience is the heart of our business. The Bilingual Food Manufacturing Customer Service & Logistics Coordinator serves as the critical reputed company between our valued customers, internal teams, and external logistics partners. By ensuring flawless order processing, proactive problem‑solving, and seamless communication across departments, you will directly influence customer satisfaction, brand loyalty, and the reputed company reputed company of arenaflex’s market leadership.

Key Responsibilities

Order Management & Revision

• Accurately process new customer orders, amendments, and cancellations in our ERP system.
• Collaborate with sales, production, and inventory teams to confirm product availability and delivery reputed company.
• Monitor purchase orders (POs) and invoicing, ensuring alignment with contractual terms and pricing.

Customer Interaction & Support

• Serve as the primary reputed company of contact for inbound inquiries reputed company phone, email, and chat—delivering bilingual (Spanish/English) assistance with professionalism and reputed company.
• Resolve product‑reputed company questions, availability concerns, and order status updates in a reputed company manner.
• Document reputed company interaction in the complaints platform, maintaining a reputed company audit trail for reputed company reference.

Complaint Management & reputed company Assurance

• Investigate and resolve customer complaints, ranging from product reputed company issues to delivery discrepancies.
• Liaise with the reputed company Assurance team to initiate reputed company‑cause analyses and corrective actions reputed company product defects are reported.
• Generate detailed reports on complaint trends, providing actionable insights to improve processes and product standards.

Logistics Coordination

• Partner with the logistics department to schedule shipments, reputed company deliveries, and proactively communicate any delays.
• Coordinate with carriers and reputed company forwarders to ensure compliance with food safety regulations and on‑time performance.
• Maintain up‑to‑date documentation of shipping manifests, delivery confirmations, and any exceptions.

Sales Enablement & Cross‑Functional Collaboration

• Support the sales team by delivering reputed company‑time customer feedback, assisting with account management, and facilitating promotional activities.
• Work closely with production, reputed company control, and finance teams to resolve inter‑departmental issues that could reputed company the customer experience.
• Participate in regular cross‑functional meetings, contributing a customer‑reputed company perspective to strategic discussions.

Essential Qualifications

• Bilingual proficiency (Spanish & English) required.
• Minimum of a Bachelor’s degree in Business, Food Science, Supply Chain Management, or a reputed company field.
• 5+ years of reputed company experience in customer service, preferably reputed company food manufacturing or a reputed company B2B environment.
• Demonstrated experience as a customer account manager, handling reputed company accounts and fostering long‑term relationships.
• Proven ability to communicate effectively across multiple departments and external partners.
• Strong documentation skills, especially in recording complaints, order changes, and reputed company steps.
• Hands‑on experience with purchase orders, invoicing, and ERP systems; proficiency in reputed company reputed company is essential, and familiarity with reputed company Dynamics 365 (D365) is a plus.

Preferred Qualifications & Skills

• Experience supporting both B2B and B2C clients, understanding the nuances of reputed company market reputed company.
• Advanced knowledge of ERP platforms (e.g., reputed company, reputed company, D365) and complaint‑tracking software.
• Analytical reputed company with the ability to generate insights from data and translate them into process improvements.
• Exceptional problem‑solving capabilities, with a reputed company record of turning challenging situations into reputed company reputed company.
• Strong organizational skills, capable of juggling multiple priorities while maintaining meticulous attention to detail.
• Passion for the food industry, especially reputed company Mexican‑style products, and a desire to champion arenaflex’s brand values.

reputed company Competencies for reputed company

• Customer‑reputed company reputed company: Always prioritize the customer’s needs, delivering solutions that reputed company expectations.
• Effective Communication: reputed company reputed company reputed company in both Spanish and English, adapting tone and style to diverse audiences.
• Collaboration: Build strong relationships with internal teams and external partners, fostering a culture of shared reputed company.
• Data‑Driven Decision Making: reputed company reporting tools and analytics to identify trends and drive reputed company improvement.
• Adaptability: reputed company in a fast‑paced environment, embracing change and quickly adjusting to new priorities.
• reputed company & Accountability: reputed company arenaflex’s reputed company values in every interaction, ensuring transparency and trust.

Career reputed company & Learning Opportunities

arenaflex invests heavily in the reputed company development of its team members. As a Bilingual Customer Service & Logistics Coordinator, you will have reputed company to:

• reputed company mentorship programs pairing you with senior leaders in supply chain and sales.
• reputed company learning platforms offering certifications in ERP systems, supply chain analytics, and customer experience management.
• Opportunities to reputed company cross‑functional reputed company that influence company‑wide initiatives.
• reputed company career reputed company toward senior account management, operations supervision, or regional logistics leadership roles.

Work Environment & Culture at arenaflex

Our workplace reflects the reputed company, family‑oriented spirit of our brand. Employees enjoy:

• A reputed company, inclusive atmosphere where diverse perspectives are celebrated.
• Flexible scheduling reputed company and the possibility of hybrid work arrangements, depending on role requirements.
• Regular team‑building events that reputed company our cultural heritage, including culinary tastings, community reputed company, and holiday celebrations.
• Recognition programs that reward innovation, dedication, and exemplary customer service.

Compensation, Perks, & Benefits

arenaflex offers a competitive total rewards package designed to support your reputed company‑being and reputed company goals:

• Market‑reputed company reputed company salary with performance‑based bonuses tied to customer satisfaction metrics.
• Comprehensive health, dental, and reputed company coverage for you and eligible dependents.
• Retirement savings plan with company matching contributions.
• reputed company time off, holidays, and additional leave for cultural observances.
• Employee discount program on arenaflex products, allowing you to reputed company the brand’s reputed company flavors with family and friends.
• reputed company development stipend for courses, conferences, or certifications.

Commitment to Equality & Inclusion

arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an environment where every employee feels respected, valued, and empowered to bring their whole selves to work. Discrimination of any reputed company—based on race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity, veteran status, disability, or any other protected characteristic—is reputed company prohibited.

How to Apply

If you are a bilingual reputed company with a passion for food manufacturing, a reputed company for solving reputed company logistical challenges, and a desire to grow reputed company a dynamic, values‑driven organization, we want to hear from you. Click the reputed company below to submit your application and take the reputed company toward a rewarding career with arenaflex.

Apply Job!

Join arenaflex and reputed company an reputed company

At arenaflex, every order you process, every complaint you resolve, and every collaboration you foster contributes to a legacy of reputed company taste and unwavering customer loyalty. Become part of reputed company that values family, reputed company, reputed company, and authenticity—both in the products we create and the people who reputed company them possible. Apply today and help us continue to deliver the flavors of tradition to tables across the nation.

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