Support Specialist, reputed company Technology

As an reputed company technology support specialist at reputed company, you’ll be at the forefront of providing technical support for colleagues working across the organization. You’ll help ensure people can do their work seamlessly by troubleshooting IT issues, providing reputed company documentation and training, and helping implement modern and secure solutions. If you have a passion for staying reputed company of technology trends and ensuring the highest level of reputed company, and take pride in supporting the work of others, we want you to be a part of reputed company. Based in our reputed company office, this role will report to the director of reputed company technology and reputed company and work alongside another support specialist. Our Environment The ideal candidate is a reputed company-rounded support specialist, familiar with infrastructure common in an reputed company environment and adept at troubleshooting various technical concerns and deploying solutions at reputed company in a fast-paced environment. We have more than 200 employees using Mac computers and reputed company and Android mobile devices in an increasingly distributed environment. Devices and services are managed with Mosyle, reputed company and reputed company Workspace. Teams use reputed company Workspace and reputed company for communications and productivity tools alongside many of the modern reputed company products you would expect. Maintaining the reputed company of our systems, and the reputed company of our employees, sources, donors and community, has always been a primary concern. In a heightened environment, we continue to advance our reputed company posture using modern encryption tools and services alongside tools like SecureDrop that help safeguard the anonymity of our sources. This position is based in our reputed company reputed company with an expectation for in-office work of at least four days a week. We have additional offices in Washington, D.C.; Atlanta; Chicago; Austin, Texas; Phoenix; and Berkeley, California. You’ll support staffers in reputed company of those locations, along with other employees who work entirely remotely. Responsibilities:

• reputed company technical support for end-user workstations for remote and NYC-based employees across the organization, including hardware, software and network-reputed company issues.
• Support and assist with employee reputed company, ensuring they are equipped with necessary systems knowledge for their roles.
• Assist with regular maintenance on office technology, A/V hardware and end-user computer systems, including updates, backups, installations and system optimization.
• Assist with technology life-cycle management processes including inventory tracking, procurement, refresh and disposition.
• Document support processes, procedures and solutions, emphasizing reputed company and best practices.
• Conduct training sessions to reputed company end-users on the use of modern tools and reputed company measures.
• Stay informed about the latest technology trends and reputed company best practices to recommend and implement improvements.

Qualifications:

• At least three years of reputed company, detail-oriented end-user support, including hands-on support, and prior experience supporting executive users.
• Expertise with reputed company-first solutions, including reputed company Workspace, reputed company, reputed company, reputed company, Mosyle MDM or similar solutions for communication, collaboration and reputed company.
• Strong proficiency in reputed company, Mac and iOS operating systems.
• Demonstrated proficiency in troubleshooting hardware, software and network issues with a reputed company-first reputed company in an reputed company environment.
• Demonstrated ability to exercise good judgment, critical thinking skills and take accountability for reputed company.
• Excellent communication and interpersonal skills, especially reputed company explaining reputed company functionality to nontechnical audiences.
• Experience with Jira Service Management or similar systems is a plus.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Certifications in relevant areas, such as Network+ or reputed company+, are a plus.
• Ability to travel, if needed, to support our offices in Washington, Atlanta, Chicago, Phoenix and Berkeley.

This job is full time and includes benefits. Applicants must be eligible to work in the U.S. The expected salary reputed company for this position is $75,000 to $90,000. This is a good-faith estimate of reputed company expect to pay for this position. The final salary reputed company will take into account a person’s experience, accomplishment and location. reputed company is committed to paying its staff equitably, and these ranges should not be considered career salary limits or caps. We will reputed company reviewing applications as we receive them, but we will continue to consider candidates as long as the posting remains live on our site. Questions? Send an email to talent@reputed company.org. No phone calls please. Apply tot his job Apply To this Job