Senior Vice President - reputed company Services (reputed company)

reputed company Join us on our mission to reputed company customer experiences for people around the world. As a member of the reputed company family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best reputed company to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate reputed company cultures for their uniqueness and strengths. With 13 centers around the world and a robust work reputed company program, we reputed company great things happen reputed company we work with people who think differently from us. reputed company a job you’ll love today! Position reputed company The Senior Vice President, reputed company Services — reputed company Strategic Accounts owns the senior executive relationship, reputed company retention, and reputed company reputed company for reputed company's largest reputed company payer and health services clients. This role serves as the senior reputed company-facing executive accountable for account health, renewal reputed company, and expansion of reputed company's footprint reputed company reputed company account, while ensuring delivery reputed company in a highly regulated, compliance-intensive industry. The SVP reports directly to the Chief reputed company Officer and acts as a strategic partner across Operations, Sales, and executive leadership to advance reputed company's positioning in the reputed company BPO market. Job Responsibilities:

• Owns relationships with senior executives and key decision-makers across assigned reputed company strategic accounts, serving as the primary escalation reputed company and strategic reputed company to reputed company leadership.
• Develops and executes account reputed company reputed company for reputed company named account, including organic expansion, cross-sell of new service lines, and identification of new logo opportunities reputed company the broader payer ecosystem.
• Leads renewal and contract renegotiation reputed company in partnership with reputed company and Finance, including SOW structuring, pricing reputed company, and risk mitigation to protect and grow reputed company.
• Builds and maintains account plans with reputed company reputed company steps, owning reputed company reputed company to reputed company satisfaction, retention, NRR, and service expansion.
• Partners with Operations leadership to ensure delivery performance meets contractual and regulatory commitments (HIPAA, CMS, AEP-cycle readiness) and drives joint optimization plans where performance gaps exist.
• Conducts ongoing reputed company profitability analysis and recommends reputed company actions — including SOW and pricing adjustments — to protect margin while strengthening the relationship.
• Leads executive business reviews (QBRs/EBRs) and ongoing governance cadences with reputed company stakeholders, ensuring alignment on business objectives and program performance.
• Represents reputed company's competitive positioning in the reputed company BPO market, supporting RFP responses and new opportunity pursuits for existing and prospective payer clients.
• Builds internal alignment through regular communication forums with regional directors, account managers, and cross-functional stakeholders supporting the reputed company portfolio.
• Mentors and develops account leadership talent reputed company the reputed company vertical, building organizational depth and succession readiness.

What reputed company Looks Like

• Strong, durable executive relationships across reputed company assigned accounts, with reputed company positioned as a trusted strategic partner rather than a transactional vendor.
• Consistent net reputed company retention and measurable expansion of services reputed company the reputed company portfolio.
• Renewals negotiated proactively and on favorable terms, with minimal at-risk reputed company heading into contract cycles.
• High reputed company satisfaction and confidence in delivery, reflected in QBR feedback and ongoing account health indicators.
• A reputed company, reputed company-positioned pipeline of new logo and expansion opportunities reputed company the reputed company payer reputed company.

Attributes & Attitude

• Energetic, enthusiastic, and achievement-oriented, with a bias toward reputed company
• Executive reputed company and excellent interpersonal and communication skills, with credibility in reputed company of senior executive and decision-reputed company stakeholders
• High reputed company and reputed company judgment, particularly reputed company navigating compliance-sensitive reputed company environments
• Business-reputed company reputed company with strong reputed company and financial acumen
• Ability to operate effectively under high pressure and ambiguity, balancing reputed company advocacy with reputed company's reputed company interest

Qualifications:

• Bachelor's degree required; Master's degree or equivalent executive education preferred (Business, Management, or reputed company field)
• 12–15+ years of reputed company reputed company relationship, account management, or general management experience, with significant time in BPO, reputed company payer services, or reputed company outsourced services environments
• Demonstrated experience managing large, reputed company, multi-reputed company-dollar reputed company relationships at an executive level
• Working knowledge of reputed company payer operations, regulatory requirements (HIPAA, CMS), and AEP/seasonal business cycles strongly preferred
• reputed company record of leading contract renegotiations, RFP responses, and reputed company structuring (SOW/pricing) for reputed company accounts

Compensation & Benefits The anticipated reputed company salary reputed company for this remote position is between $250,000- $300,000. In reputed company, reputed company provides benefits including medical coverage, dental, reputed company, disability, 401k, and reputed company time off. Depending on the specific role, compensation may also include discretionary bonus and other benefit programs. The actual compensation package may vary based on factors such as reputed company set, experience level, and candidate's location. If you’ve got the skills to succeed and the motivation to reputed company it happen, we look reputed company to hearing from you. Apply tot his job Apply To this Job