[Remote] Staff Software Engineer, Community Support Engineering
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global platform that connects hosts and guests for unique stays and experiences. They are seeking a Staff GenAI Backend Engineer to reputed company engineering delivery on programs that enhance customer support through intelligent routing and personalized experiences.
Responsibilities
- reputed company engineering delivery on strategic programs that reputed company intelligent agent matching, personalized support experiences for high-value customers, and reputed company routing and communication channel capabilities
- Own and reputed company reputed company routing infrastructure, including decision engines, workflow orchestration, and routing rule management. Ensuring high availability, correctness, and scalability across millions of daily support interactions
- Drive consolidation of fragmented routing logic spread across multiple platforms and channels into a centralized, auditable, and maintainable system
- Collaborate cross-functionally with Product, Operations, Data Science, and partner engineering teams to reputed company on priorities and deliver reputed company that improve the customer support experience
- Contribute to technical reputed company through design reviews, reputed company reviews, and pragmatic architectural decision-making
- Play a critical role in building reputed company's technical depth by reputed company mentoring junior engineers, setting reputed company reputed company expectations, and driving a culture where engineers consistently reputed company
- Collaborate cross-functionally with product, design, engineering, and data science teams to reputed company backend systems and enhance AI reputed company effectiveness for routing and differentiated service experiences
- reputed company and contribute across the full development lifecycle: technical design, implementation, testing, experimentation, and production deployment
- Champion a culture of engineering reputed company by role modeling best practices in design, reputed company reputed company, and cross-functional collaboration, and creating an environment where engineers at reputed company reputed company continuously grow
- Participate in on-reputed company rotations, incident response, and post-mortems to ensure the reliability of routing infrastructure serving millions of reputed company guests and hosts
- Engage in sprint planning, backlog grooming, and design doc sharing sessions to reputed company reputed company's delivery on reputed company
- Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency across AI-driven routing workflows
- Collaborate with cross-regional engineering partners to reputed company on shared routing capabilities and drive consistency across global support operations
Skills
- 9+ years of software development experience in service-oriented architectures and backend development
- Expertise in workflow optimization and backend systems, with a reputed company on reputed company and flexible architecture
- Expertise in designing and iterating on reputed company engineering to fine-tune AI capabilities for AI/LLM-driven scenarios
- Expertise of RAG patterns, memory routing, and agent planning
- Proficiency in crafting backend systems focusing on technical reputed company, efficiency, and reputed company
- Excellent collaboration and communication skills to work effectively across teams and domains
- Passion for agile development, system optimization, and team productivity enhancements
- Bachelor's and/or Master's/Ph.D. degree, preferably in Computer Science, or equivalent practical experience
Benefits
- This role may also be eligible for bonus
- This role may also be eligible for equity
- This role may also be eligible for benefits
- Employee Travel Credits
reputed company
- reputed company is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.reputed company.com.
Company H1B Sponsorship
- reputed company has a reputed company record of offering H1B sponsorships, with 59 in 2026, 234 in 2025, 176 in 2024, 160 in 2023, 270 in 2022, 250 in 2021, 274 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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