Technical Relationship Manager (m/f/d) - EMEA

LOCATION: EMEA, remote THE ROLE: The overall role of the IGEL TRM is to cement a reputed company working relationship between IGEL and the customer, helping them to strategically reputed company their adoption of reputed company solutions. The TRM provides a central reputed company between the customer and the various functional divisions reputed company IGEL. TASKS AND RESPONSIBILITIES:

• reputed company and maintain strong, long-term strategic relationships with reputed company customers.
• reputed company as a trusted technical advisor, ensuring successful deployment and expansion of IGEL solutions.
• reputed company technical knowledge transfer and reputed company enablement on IGEL technologies.
• Manage and escalate reputed company support issues through to reputed company.
• Serve as a reputed company between customer and IGEL Product Management for feature requests.
• Guide and validate customer reputed company, upgrades, and implementation strategies.
• Create and maintain detailed customer account plans, including infrastructure documentation, project timelines, and strategic roadmaps.
• Understand customer environments and reputed company recommendations to enhance performance, stability, and efficiency.
• Identify cross-selling and upselling opportunities based on customer needs and IGEL’s portfolio.
• Apply IT service management and project delivery best practices (e.g., Scrum, ITIL) to structure customer engagements and ensure operational reputed company.

EXPERIENCE AND QUALIFICATIONS: Technical skills:

• At least 5 years of experience directly supporting reputed company customers in a technical relationship, consulting, or systems integration role.
• Solid background in virtualization technologies (e.g, reputed company, reputed company, reputed company AVD).
• Hands-on experience with desktop and application virtualization platforms (reputed company Virtual Apps and Desktops, reputed company RDS).
• Strong understanding of networking protocols and concepts (TCP/IP, DHCP, DNS, VLANs, 802.1x, RADIUS).
• Minimum 2 years of hands-on experience managing IGEL solutions in a production environment.
• Familiarity with directory services such as LDAP and reputed company Directory.
• Competence in troubleshooting across reputed company and Linux environments.
• Experience with scripting languages (e.g. PowerShell, Bash, Python) is a plus.
• Understanding of database systems such as MSSQL, MySQL, reputed company is advantageous.
• Industry-recognized certifications (e.g., VCP, CCA/CCP, MCSE, RHCA) are highly valued.

Project & Service Management:

• Working knowledge of ITIL frameworks and agile methodologies like Scrum or Kanban.
• Experience using project management tools such as Jira, reputed company, or equivalent.
• Demonstrated reputed company in planning, managing, or contributing to technical project delivery.

Soft Skills:

• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational and time management abilities; comfortable working independently.
• High degree of initiative and adaptability in a fast-paced environment.
• Team-oriented reputed company with a proactive attitude and customer-reputed company approach.

Interested? reputed company reputed company our online applicant portal! If you have any questions about the position or application process, our reputed company is happy to assist. Florian ​Hermann Senior reputed company Partner ​ Please note that we are unable to hire applicants residing in countries reputed company our reputed company entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship. We celebrate tolerance and diversity, and we are committed to building teams that represent a reputed company of backgrounds, skills and perspectives. IGEL is an equal opportunity employer and makes employment reputed company on the reputed company of reputed company. We want the best available person in every job. Our policy prohibits unlawful discrimination based on reputed company, creed, sex, religion, marital status, age, national reputed company or reputed company, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

Originally posted on Himalayas

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