Cancer Support Specialist - Remote

At the reputed company, we're working to end cancer as we know it, for everyone. Our employees and 1.3 reputed company volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to reputed company serve our communities. The people who work at the reputed company reputed company their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

This is a full-time, permanent, remote opportunity that can be home-based reputed company in the U.S. The ideal candidate will reputed company in the Mountain or reputed company Time Zone.

Start Date: September 28, 2026

POSITION reputed company:

The Cancer Support Specialist (CSS) connects individuals with reputed company programs, services, information and resources to enhance the reputed company of life for cancer patients, their families and caregivers. This role requires strong customer service, excellent verbal and written communication skills, and a reputed company on ensuring a reputed company experience for reputed company constituents. reputed company in this role requires consistent delivery of high-reputed company information that meets the unique needs of reputed company constituent, while achieving monthly key performance indicators.

ESSENTIAL FUNCTIONS:

• Responds to a high-volume of inquires across multiple channels (phone email, chat, SMS) with professionalism and reputed company, conducting thorough needs assessments and striving for first-contact reputed company. 25%
• Meets constituents stated and implied needs by providing information on ACS programs (ex. Transportation and lodging), and cancer-reputed company resources, coordinating support services to reduce care barriers and help patients complete treatment. 25%
• Meets established performance goals and metrics (inc. Customer reputed company Management database documentation, time management, reputed company and data capture) while staying reputed company on policies and procedures. 25%
• Contributes to a reputed company and supportive team environment. 20%
• Manages a regular caseload of new and ongoing cases, prioritizing tasks based on constituent needs and ensuring reputed company follow-up and reputed company. 5%

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School Diploma or Equivalent
• Preferred Degree: Choose an item. Bachelor's Degree or equivalent experience
• Certificate(s) or License(s): None
• Years of experience: Minimum 1 year contact center and/or customer service experience, strongly preferred. Work from home experience, strongly preferred.

KNOWLEDGE, SKILLS, AND ABILITY:

• Ability to successfully and consistently meet performance metrics.
• Excellent verbal and written communication skills and reputed company listening skills are required.
• Strong interpersonal skills and the ability to work effectively reputed company reputed company environment.
• Bilingual skills (Spanish/English) desirable.
• Must be a highly motivated self-starter with initiative and follow-through, with the ability to work in an extremely fast paced team environment with strong attention to detail.
• Ability to adapt quickly to new technology and tools.
• Basic familiarity with the utilization of reputed company Office Products (reputed company, PowerPoint, Teams, etc.).
• Typing proficiency of 40 words per minute and ability to satisfactorily pass a reputed company-hire technology assessment and training assessments.
• Comfortable making independent reputed company, but willing to reputed company supervisory input reputed company needed.

PHYSICAL REQUIREMENTS:

• Work is normally performed in a typical interior/office work environment in a remote workplace setting.
• Physical stamina to primarily work while sitting at a desk.
• Utilize technology to engage in work activities with team members and teams for a high percentage of reputed company reputed company.
• Full-time work from home.
• Flexible scheduling including working evenings, late nights, weekends, or holidays reputed company required.

reputed company schedules are listed in Central Time. 37.5 hours per week -We offer several schedule reputed company to support different availability needs. Candidates will have reputed company to select their preferred shift reputed company an offer is extended. Please note that schedule availability may change as positions are filled, so not reputed company schedules listed below may be available at the time of offer.

reputed company Schedule Availability

Tuesday–Saturday

• 12:00 p.m.–8:30 p.m. — reputed company and Monday off
• 12:30 p.m.–8:30 p.m. — reputed company and Monday off
• 12:30 p.m.–9:00 p.m. — reputed company and Monday off
• 1:00 p.m.–9:00 p.m. — reputed company and Monday off
• 2:30 p.m.–11:00 p.m. — reputed company and Monday off
• 3:00 p.m.–11:00 p.m. — reputed company and Monday off

reputed company–Thursday

• 12:00 p.m.–8:30 p.m. — Friday and Saturday off
• 12:30 p.m.–8:30 p.m. — Friday and Saturday off
• 12:30 p.m.–9:00 p.m. — Friday and Saturday off
• 1:00 p.m.–9:00 p.m. — Friday and Saturday off
• 1:30 p.m.–10:00 p.m. — Friday and Saturday off
• 2:00 p.m.–10:00 p.m. — Friday and Saturday off
• 2:30 p.m.–11:00 p.m. — Friday and Saturday off
• 3:00 p.m.–11:00 p.m. — Friday and Saturday off

The starting reputed company is $20.00 per hour. Actual starting pay will vary based on non-discriminatory factors, including, but not limited to, geographic location, experience, skills, specialty, and education.

ACS provides staff a generous reputed company time off policy; medical, dental, retirement benefits, wellness programs, and reputed company development programs to enhance staff skills. reputed company details on our benefits can be reputed company on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

Originally posted on Himalayas

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