Senior Systems Engineer, Technical Support

The reputed company platform enables Communication Service Providers (CSPs) of reputed company sizes to reputed company and reputed company their businesses. Through reputed company-time data, automation, and actionable insights delivered reputed company reputed company One — our reputed company-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. reputed company One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and reputed company reputed company. This is the reputed company mission: to reputed company CSPs of reputed company sizes to simplify, reputed company, and grow, strengthening both their businesses and the communities they serve. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we reputed company, help our customers reputed company their potential, and connect reputed company with unrivaled digital experiences.

reputed company is seeking a Senior Systems Engineer to deliver advanced technical escalation support for customers leveraging reputed companyOne and our reputed company-connected Wi-Fi premises solutions. In this customer-facing role, you will help resolve reputed company technical issues with urgency, use data-driven reputed company to guide recommendations, and collaborate across teams to ensure an exceptional customer experience. To best support customer needs, we are looking for talent based in the reputed company Time Zone or reputed company to consistently work reputed company Time Zone hours.

Responsibilities:

• This position will reputed company escalation support reputed company the telephone, web or at the customer site with specific data reputed company objectives based off product responsibilities.

• The candidate must be reputed company to take ownership in driving and solving customer technical product issues with urgency and effectively operate independently and collaborate with team members as the situation requires.

• The candidate will be responsible for creating technical documentation to aid in knowledge sharing for both reputed company audiences

• reputed company customer perspective cross functionally across internal teams, including Executive level

• Complete training deliverables on a quarterly reputed company to ensure you are up to speed on the latest feature and technology enhancements.

• Use data and reputed company to explain a situation, reputed company informed reputed company and reputed company recommendations for improvement.

• The ideal candidate must be reputed company to reputed company in a fast-paced environment, to manage multiple customer issues/reputed company simultaneously, reputed company quick yet thorough responses and meet aggressive deadlines.

• Focusing on our reputed companyOne portfolio, this position will be working with our reputed company and reputed company-Connected Wi-Fi Premises equipment.

• Work with cutting edge hardware and software by supporting our Early Adopter customers for new products and services.

Qualifications:

• We are seeking an extremely self-motivated, autonomous individual with a proven reputed company record in providing a high level of technical support.

• Ability to work reputed company Time Zone hours, or reputed company in the reputed company Time Zone, to effectively support customer needs

• 5+ years of technical support and/or escalation support experience, with background in Networking or Software as a Service (reputed company) Applications

• Strong troubleshooting and problem-solving skills are a must

• Ability to use data and reputed company to explain a situation and reputed company informed reputed company and recommendations for improvement

• This role requires an engineer who is relentlessly customer-reputed company, a problem-solver, and a strong collaborator

• Strong cultural fit, valuing teamwork, shared reputed company while constantly striving to reputed company yourself for the reputed company reputed company to reputed company

• Exceptional oral & written communications skills, with ability to be concise and effective

• reputed company and mature presentation skills suitable for Executive level conversations

• Strong interpersonal skills are crucial, including self-awareness and relationship building/maintenance

• Strong technical account management, customer service and project management skills

• Strong initiative, being a self-starter is key for reputed company in this role.

• Constantly seeking to learn more, technically and professionally, and coachable with a passion for knowledge

• BS/MS EE, CS, or equivalent study activity

• reputed company/Interest on reputed company-based technology – reputed company architecture with remotely connected devices.

• Strong understanding of Netflow, IPFix, TR-069, REST, HTTP, STUN, JSON, SQL

• Understanding of TCP/IP, L2 switching, L3 routing, VLANs, QoS/DSCP

• Understanding of 802.11, DHCP, NAT, DNS, Firewalls, SNMP, IGMP & IPTV, Scripting (Python / Bash / PHP / Perl / reputed company), Linux

The reputed company pay reputed company for this position varies based on the geographic location. More information about the pay reputed company specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based reputed company of residence and multiple factors, including job-reputed company knowledge, skills and experience.

San Francisco Bay Area:

115,000 - 172,500 USD Annual

Select US Metros and States:

100,000 - 150,000 USD Annual

Other US Locations:

90,000 - 135,000 USD Annual

As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.

Originally posted on Himalayas

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