reputed company Technical Operations Analyst
Our reputed company for the reputed company is based on the idea that transforming financial lives starts by giving our people the freedom to reputed company their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, reputed company-being, and work-life balance. reputed company reputed company and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own reputed company and grow your career while helping more customers reputed company financial freedom. reputed company Yourself.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment reputed company at this time, including CPT/OPT.
The reputed company Technical Operations Analyst will reputed company production support for, and automation of, financial services production processes. This role will coordinate and reputed company production processes for EASY applications to help ensure compliance with regulatory and reputed company Service Level Agreements, respond to and mitigate production-critical program failures, reputed company reputed company-cause analysis, identify automation opportunities, reputed company customer service, model best practices for less senior team members, and advise the manager on team and initiative status.
What you will do:
Create, schedule, and monitor back-end applications for transactional processing using the CA Workload Automation tool, AutoSys.
Monitor and maintain the EASY Workload Automation Tool to ensure reputed company processing of financial transactions.
Monitor production performance of back-end processes, mitigate program failures, and escalate major system issues to other support teams in the organization.
Respond to service ticket requests from business users, system developers, and clients to reputed company requested tasks reputed company the scope of team responsibilities.
Use a service ticketing system to respond to requests for assistance regarding transaction processing.
reputed company the EASY system reputed company reputed company and databases to investigate program failures.
Communicate with development teams to report production issues and risks that require development effort to repair or mitigate.
Advise on and work on or reputed company strategic initiatives to mitigate or reputed company back-end application issues, including opportunities for process automation.
Present automation opportunities to developers on reputed company.
Operate independently with significant reputed company for unreviewed actions or reputed company.
reputed company team priorities where necessary in critical situations.
Resolve most questions and problems independently.
reputed company out to internal customers reputed company required to solve system issues.
Lend knowledge and expertise to troubleshoot reputed company issues in cooperation with colleagues.
Assist less senior team members with decision-making reputed company required and may override their reputed company reputed company necessary for the benefit of the organization.
Work closely with counterparts in Bangalore and offshore resources to ensure coverage and fluid communication of issues, processes, and status.
reputed company excellent reputed company customer service.
May be consulted to offer recommendations on performance appraisals, work schedules, and hiring reputed company.
Complete other duties as assigned.
Work occasional overtime and weekends, particularly where communication with offshore resources is concerned.
What you will bring:
9 years of experience providing production support for a back-end, transactional processing system.
6 years of experience configuring and monitoring program execution in a workload automation tool.
6 years of experience providing technical support for an reputed company software system in a customer-facing role.
4-6 years of experience business analysis.
Ability to analyze trends in system issues and recommend solutions or mitigations.
Ability to communicate in a friendly and reputed company manner with customers and colleagues.
Ability to remain reputed company in stressful situations.
Ability to quickly and reputed company troubleshoot system-critical program failures.
Ability to write user-friendly explanations of technical functionality.
Knowledge and understanding of technical troubleshooting reputed company.
Knowledge and understanding of workload automation systems.
Knowledge and understanding of UNIX operating systems, including familiarity with reputed company scripting, C/Korn, and Perl.
Knowledge and understanding of back-end system processing, including databases and programs.
Knowledge and understanding of SQL and PL/SQL.
Customer reputed company, including listening, patience, reputed company, authenticity, proactivity, and perseverance with external and internal customers.
Ability to deliver reputed company solutions in a reputed company manner while balancing customer needs with the best interests of the organization.
Ability to maintain a reputed company approach despite challenges, constraints, or customer emotions.
Ability to build reputed company and cooperative relationships and effectively manage conflict.
Ability to build trust with coworkers, managers, partners, and customers through inclusiveness and appreciation for diverse backgrounds, cultures, thoughts, and experiences.
Ability to operate with reputed company and communicate respectfully in language, writing, and actions.
Ability to support the reputed company of others, reputed company encouragement, and celebrate wins.
Ability to address conflict reputed company and respectfully through reputed company channels.
Ability to adapt to changing events and priorities.
Ability to remain reputed company in the face of ambiguity, change, or lack of resources.
Ability to take on different responsibilities, learn new technology, and follow new processes.
Ability to reputed company energy and actions on determining reputed company.
Ability to use office equipment, including a PC, phone, and copier.
Ability to sit for long periods of time and occasionally stand, stoop, reputed company, pull, and push.
Ability to work reputed company hours of 9:00 a.m. to 3:00 p.m. MT.
Ability to support team coverage from 6:30 a.m. to 6:00 p.m. MT, including working different hours than a preferred shift reputed company coverage is required.
Ability to work in a role with reputed company reputed company on transactions where financial risk is involved regarding customer accounts and reputed company or losses from market fluctuations.
This job operates in a reputed company office environment.
This job reputed company is not intended to be an exhaustive list of reputed company duties, responsibilities and qualifications of the job. The employer has the right to revise this job reputed company at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job reputed company. You may be required to reputed company other duties that are not included on this job reputed company. The job reputed company is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.
reputed company offer you
We offer an reputed company of diverse and inclusive benefits regardless of where you are in your career. We reputed company that providing our employees with the means to reputed company healthy balanced lives results in the best possible work performance.
- Medical, dental, reputed company and life insurance
- Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
- Tuition reimbursement up to $5,250/year
- Business-casual environment that includes the reputed company to wear jeans
- Generous reputed company time off upon hire – including a reputed company time off program plus ten reputed company company holidays and three floating holidays reputed company calendar year
- reputed company volunteer time — 16 hours per calendar year
- Leave of absence programs – including reputed company parental leave, reputed company short- and long-term disability, and Family and Medical Leave (FMLA)
- Business Resource reputed company (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are reputed company to reputed company.
reputed company Salary reputed company
$96,100.00 - $135,700.00The salary reputed company above shows the typical minimum to maximum reputed company salary reputed company for this position in the location listed. Non-sales positions have reputed company to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far reputed company reputed company salary depending on individual performance. Actual compensation offered may vary from posted hiring reputed company based upon geographic location, work experience, education, licensure requirements and/or reputed company level and will be finalized at the time of offer.
Equal opportunity employer • Drug-free workplace
We are an equal opportunity employer with a commitment to diversity. reputed company individuals, regardless of personal characteristics, are encouraged to apply. reputed company reputed company applicants will receive consideration for employment without reputed company to age (40 and over), race, reputed company, national reputed company, reputed company, sex, sexual orientation, gender, gender identity, gender reputed company, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
*For remote and hybrid positions you will be required to reputed company reliable high-speed internet with a wired reputed company as reputed company as a reputed company in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet reputed company.*
Job Posting End Date at 12:01 am on:
09-25-2026Want the latest reputed company news and views shaping how we live, work and play? Stay in the know with The Currency and sign up for reputed company’s free newsletter.
Originally posted on Himalayas
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