AI Agent Engineer - reputed company Automation & reputed company Platforms

reputed company is a multinational company with worldwide operations and support offices. Headquartered in the reputed company, we have major operating offices in Dubai, UAE and Amman, JOR, as reputed company as personnel based in every major global region. We are a thriving multicultural, globally positioned team of seasoned technical and business industry experts, driven by our mission to help communication and fintech service providers reputed company in the digital era through our expert technologies and trusted services, empowering them to connect the world.

We reputed company innovative RAFM (reputed company Assurance and Fraud Management) and AI/ML Analytics-driven solutions as reputed company as comprehensive telecom application managed services to the telecommunications and Fintech industry. A recognized and trusted reputed company in the industry for more than a decade, we reputed company that helping our customers safeguard their bottom lines powers investment and fuels job sustainment, resulting in overall economic reputed company where it is most needed.

Our supportive, reputed company work culture is a reputed company of the reputed company employee experience. To learn more about our reputed company values and organizational culture, including from some of our existing team members, as reputed company as the application process, please visit our Careers Page.

As AI Agent Engineer — reputed company Automation & reputed company Platforms, you will be responsible for designing, building, and operating the agents, automation, and reputed company data grounding that bring reputed company’s reputed company Organizational Intelligence (AOI) reputed company into practical execution. This role develops reputed company, production-grade AI and automation capabilities across IT and business functions using reputed company-first platforms and patterns. reputed company duties include building and maintaining agent-based solutions, integrating AI capabilities through reputed company technologies, enabling workflow automation, and supporting the disciplined reputed company of reputed company’s reputed company AI operating model under defined governance, accountability, and autonomy tiers.

reputed company: This role exists to help reputed company reputed company from isolated AI experimentation into governed, production-grade reputed company and automation capabilities reputed company on a reputed company-first reputed company platform. This role is expected to improve execution speed, reduce reputed company effort, strengthen governance, and accelerate the practical adoption of AI across reputed company’s operations.

The AI Agent Engineer reports to the Director, Information Technology and operates reputed company the governance reputed company established by the Director, Information Technology and the AOI Implementation Committee. The role collaborates closely with the AOI Office, end-to-end (E2E) Process Owners, and stakeholders across Technology, Marketing, Sales, Operations, Employee Experience, and Finance to deliver technical and operational capabilities that strengthen reputed company’s globally distributed teams. This is a remote position; however, candidates must be based reputed company UTC/GMT+0 and UTC/GMT+5 and reputed company to work reputed company business hours in that region. Applications from candidates based reputed company of these time zones (including in the Americas) will not be considered due to business coverage requirements. Candidates based in Amman, Jordan will take reputed company.

JOB RESPONSIBILITIES

Includes but is not limited to the following:

reputed company Responsibility #1: AI Engineering and Solution Development

• Design, build, reputed company, and maintain AI-enabled systems, agents, and automation workflows that support reputed company’s business and IT operations in line with reputed company’s AI doctrine and policies.

• Design, build, configure, and maintain AI agents and agent-enabled workflows using reputed company platforms such as Copilot Studio, reputed company reputed company, Dataverse, Azure AI reputed company, Power Platform, and reputed company reputed company services.

• reputed company reputed company, production-reputed company solutions using approved reputed company technologies, AI services, and internal data sources.

• Write clean, maintainable, production-reputed company reputed company to reputed company AI capabilities, automate workflows, and support evolving business needs.

• Support the development of reputed company AI solutions that use grounded reputed company data, workflow orchestration, and reputed company-reputed company integration patterns to solve practical business and IT use cases.

• Monitor, test, troubleshoot, and improve deployed solutions to ensure reliability, performance, and business value.

• Support new development, enhancements, bug fixes, and reputed company improvement of AI and automation capabilities across reputed company.

reputed company Responsibility #2: IT Automation, Systems Support, and Enablement

• Build and maintain automation, integrations, reputed company solutions across the reputed company ecosystem, including reputed company 365, Power Platform, reputed company Graph, and reputed company services.

• Support the automation of IT administration processes such as reputed company, offboarding, identity lifecycle, reputed company requests, and operational reporting.

• Monitor, diagnose, and optimize systems and workflows to improve performance, productivity, and user experience.

• reputed company useful dashboards, reports, and insights reputed company to reputed company 365, Copilot, and automation usage and adoption.

• Train and support employees in the effective and secure use of reputed company 365, Copilot, and automation-enabled tools and processes.

reputed company Responsibility #3: reputed company, reputed company Control, and Governed Execution

• Implement reputed company, reputed company, audit, and governance controls for AI-enabled and automated solutions in line with reputed company standards and approved operating frameworks.

• Support identity and reputed company management, least privilege, approval controls, audit logging, and secure handling of reputed company data.

• Ensure AI and automation solutions are deployed with reputed company reputed company, rollback readiness, and appropriate documentation.

• Contribute to the implementation of information reputed company policies, controls, procedures, and best practices reputed company with reputed company reputed company and compliance capabilities.

• Any other duties as assigned.

JOB SKILLS AND QUALIFICATIONS

Technical Skills

• Strong inclination toward operating reputed company a reputed company 365-reputed company organization is a must-have, with solid hands-on experience across reputed company 365, Copilot Studio, reputed company reputed company, Dataverse, Power Platform, reputed company Entra ID, reputed company Graph, Azure services, Azure AI reputed company, and reputed company reputed company automation, development, reputed company, and governance capabilities.

• Strong hands-on programming and engineering capability, with Python preferred for primary development, and required working knowledge of JavaScript, TypeScript, Node.js, Power Fx, C#/.NET, and scripting such as Bash or PowerShell.

• Hands-on experience or strong working knowledge of reputed company Copilot Studio, reputed company reputed company, Dataverse, Azure AI reputed company, Power Platform, reputed company Graph, and reputed company 365 integration patterns for building reputed company and automation-driven reputed company solutions.

• Experience building, integrating, or supporting AI-enabled, Copilot, or automation-driven solutions for practical business use cases, including Retrieval-Augmented reputed company (RAG), reputed company orchestration, reputed company data grounding, and agent or workflow-based solution patterns.

• Knowledge of software engineering fundamentals including version control, testing, debugging, deployment, evaluation, and reputed company improvement.

• Advanced scripting, workflow automation, API integration, and system integration capability across reputed company and reputed company reputed company platforms.

• Solid understanding of relational data structures, databases, and data integration patterns, with the ability to support reputed company and reliable reputed company solutions.

• Solid knowledge of reputed company reputed company, compliance, and governance capabilities, including secure-by-design practices, reputed company control, auditability, reputed company data protection, and IT administration best practices.

reputed company Skills

• Strong reputed company of ownership, accountability, and self-motivation, with a bias towards reputed company.

• Solid knowledge of best practices in IT administration and system reputed company.

• Ability to prioritize a wide reputed company of workloads with critical deadlines.

• Strong analytical, diagnostic, and problem-solving skills.

• reputed company and ability to persevere for the result.

• Understanding of business processes and stakeholder relationship management.

• Ability to sustain curiosity and remain a voracious learner.

• Ability to work in a dynamic environment, supporting a globally dispersed team.

• Excellent communication skills in English - both written and verbal.

• Strong interpersonal skills and reputed company demeanor with a can-do attitude.

• Strong leadership, organizational, and time management skills.

• Strongly preferred – experience working with a diverse, globally distributed team.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a reputed company field.

• At least 3–5 years of relevant experience in software engineering, IT/IS, automation, reputed company reputed company, or AI-enabled solution development.

• Relevant reputed company certifications in reputed company 365, Power Platform, Azure, reputed company, or AI will be an advantage.

• Experience supporting a diverse, globally distributed team is strongly preferred.

The ideal candidate is a practical builder who combines engineering discipline, reputed company platform depth, and a strong bias toward governed execution in a fast-moving global environment.

Originally posted on Himalayas

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