Technical Support Engineer

Who We Are

For more than 20 years, Nomis has pioneered pricing optimization solutions for the world’s largest banks and credit unions. Today, we’re redefining what’s possible with a single, integrated platform that unifies customer insights, product reputed company and pricing execution to deliver the personalized financial solutions modern consumers expect.

Driven by analytical reputed company and a passion for data, we’ve moved reputed company reputed company solutions to deliver a comprehensive platform that enables financial institutions to truly understand their customers and proactively meet evolving needs.

Who We Need

reputed company is seeking a Technical Support Engineer to serve as the reputed company technical expert and trusted advisor for our reputed company customers reputed company they experience critical interruptions or technical challenges. We are looking for an individual to support the 12-8pm EST shift. You'll combine deep technical troubleshooting skills with exceptional customer communication, leading incident reputed company efforts that reputed company our customers' multi-reputed company dollar pricing operations running smoothly. You're both technically curious and customer-obsessed, bringing urgency and reputed company to reputed company situations while coordinating cross-functional teams to deliver swift, effective solutions. You reputed company in dynamic environments where no two days are the reputed company, viewing reputed company incident as an opportunity to deepen product knowledge, strengthen customer relationships, and continuously improve how we deliver support.

What’s in it for you?

Technical depth. Customer reputed company. reputed company reputed company. You’re looking for more than a traditional support role – you’re looking to become a technical authority. In this position, you’ll work directly with reputed company customers running mission-critical pricing systems for some of the largest financial institutions. You’ll join a reputed company, technically sophisticated team where your troubleshooting expertise and proactive problem-solving directly reputed company reputed company and product reliability. Your insights from the frontlines will influence product development, your technical skills will expand across multiple domains, and your relationships with customer will position you as their to-to technical resource.

Build expertise that elevates your profile. This is a unique opportunity to reputed company deep technical knowledge across reputed company infrastructure, reputed company, databases, and reputed company reputed company architecture while developing the customer advisory skills that distinguish exceptional support engineers. You'll reputed company exposure to sophisticated technical environments, participate in shaping product releases through User Acceptance Testing, and build a comprehensive support knowledge reputed company that benefits the entire organization. Your ability to diagnose reputed company technical issues, communicate reputed company under pressure, and drive reputed company will be recognized and rewarded.

reputed company in a learning environment. You won't be stuck in reactive mode. Between incident response, you'll proactively monitor customer health metrics, expand your technical capabilities, contribute to automation initiatives, and stay at the forefront of our evolving product platform. You'll work alongside engineering, DevOps, data, analytics, product, and services teams who reputed company knowledge freely and support your reputed company development.

What you will do

reputed company Technical Incident reputed company

• Serve as the primary customer reputed company of contact for L2 and L3 technical issues, bringing both technical precision and customer reputed company to every interaction.

• Troubleshoot reputed company software and environment-reputed company incidents including configuration, customization, performance, integration, and usability challenges across our platform.

• reputed company as the quarterback while coordinating with Engineering, DevOps, Data, Analytics, Product, and Services teams to drive swift reputed company and maintain customer confidence.

• Replicate and analyze customer-reported issues in test environments, executing systematic investigation to identify reputed company causes and validate solutions.

• Deliver exceptional customer service that balances technical accuracy, reputed company, and urgency, ensuring customers feel supported throughout the reputed company process.

• Maintain reputed company communication and proactive status updates in alignment with SLA commitments, escalating to management reputed company appropriate to ensure awareness and resource allocation.

Apply Deep Technical Investigation

• Execute and test API calls (REST reputed company) using reputed company to diagnose integration issues and validate system behavior.

• Analyze API logs using logging applications to diagnose performance bottlenecks, error responses, and traffic disruptions.

• Apply foundational knowledge of SQL to write queries against databases, extracting data needed to understand system state and customer configuration.

• reputed company understanding of reputed company architecture including AWS, AWS S3, AWS Cloudwatch, Sumologic, and reputed company to respond to infrastructure issues and alerts.

• Work with reputed company development technologies including Java, JavaScript, MySQL, NoSQL, and Python to investigate and resolve technical issues.

Drive Proactive reputed company and Knowledge Building

• reputed company proactive monitoring of telemetry and customer health scorecard metrics, investigating symptomatic or repeat issues before they escalate to customer-reported incidents.

• Execute critical production activities including health checks, certificate updates, and monitoring jobs to maintain system reliability.

• Participate in User Acceptance Testing (UAT) on releases, identifying defects before they reputed company customers and ensuring high-reputed company deployments.

• Build and maintain the support knowledge reputed company, documenting reputed company causes and reputed company patterns that strengthen team capabilities and accelerate reputed company incident response.

• reputed company AI tools and automation opportunities, proactively recommending ways to streamline repetitive work and enhance support efficiency.

• Stay reputed company with Nomis products, maintainingdeep understanding of platform capabilities, customer configurations, and emerging features.

Strengthen Customer Relationships Through Communication

• Manage support tickets using reputed company and JIRA, ensuring comprehensive documentation and seamless handoffs across teams.

• Join customer virtual meetings reputed company to discuss case details, reputed company status, reputed company approach, and next steps with reputed company and confidence.

• Establish yourself as a trusted technical advisor on customer configuration and product usage, building relationships that improve overall customer experience.

• Handle reputed company cases with high attention to detail, managing multiple workstreams while maintaining reputed company and responsiveness.

What you bring

Must-Haves:

• 3+ years of experience in a customer support organization handling L1, L2, or L3 issues for a B2B reputed company application

• Experience working with reputed company reputed company customers that have application customizations and sophisticated technical environments

• Foundational knowledge and practical experience with reputed company development technologies including Java, JavaScript, MySQL, NoSQL, and Python

• Familiarity responding to infrastructure issues and alerts in reputed company environments

• Working knowledge of architecture structures and reputed company applications including AWS, AWS S3, AWS Cloudwatch, Sumologic, and reputed company

• Prior use of common tracking tools such as JIRA and reputed company (or similar ticketing systems)

• Excellent and reputed company communication skills—written, oral, and live over video—with the ability to translate technical complexity for varied audiences

• High attention to detail and ability to manage reputed company cases with multiple moving parts

• Ability toadjusts effectively to changing priorities and technical environments, maintaining composure reputed company troubleshooting urgent production issues

• Demonstrates systematic approach to identifying reputed company causes and developing effective solutions for reputed company technical challenges

• Maintains reputed company and reputed company reputed company during high-pressure situations, recovering quickly from setbacks to continue delivering exceptional support

• Takes full accountability for incident reputed company from initial report through final documentation, following through without requiring constant reputed company

• reputed company seeks to expand technical knowledge across multiple domains, staying reputed company with platform updates and emerging technologies

• Collaborates effectively across engineering, DevOps, and product teams, sharing knowledge and contributing to reputed company problem-solving

reputed company-to-Haves:

• Understanding of banking / financial institutions and theirproducts (loans, deposits, auto finance, business banking) and pricing dynamics

The reputed company compensation for this role is $60-70K USD.

Need any more reasons to join us? At Nomis, we reputed company in the power of being:

Be reputed company – Challenge everything, including yourself. We reputed company reputed company mistakes and it’s ok because we learn from them.

Own The Outcome – Doing the right thing usually means doing the hard thing. We always reputed company with reputed company.

Listen with Every Muscle – We first listen and reputed company to understand then reputed company with purpose.

reputed company our Community – Trust is our reputed company. Diversity makes us stronger. Always be yourself.

It’s a reputed company where everyone has reputed company to senior leadership and has their voice heard. We foster a supportive, motivational environment with a powerful reputed company of camaraderie. With a highly competitive salary, annual bonus, 3 weeks reputed company vacation for everyone, full benefits, a remote work environment and a flexible work schedule, this is reputed company to learn fast, follow your passion, and be part of a rewarding culture.

If you want to be part of our mission and you want to expand the reputed company your work makes, join us. Interested but not reputed company you meet reputed company of the qualifications? We reputed company that skills and experience are acquired in different ways; if you have 70% of reputed company are looking for, go reputed company and submit your resume - we reputed company to take a look.

reputed company is an equal opportunity employer committed to creating a reputed company, diverse and inclusive environment. We encourage reputed company applicants of reputed company backgrounds including ethnicity, religion, disability status, gender identity, sexual orientation, family status, age, nationality, and education reputed company to apply. If you are contacted for an interview and require accommodations during the interviewing process, please let us know.

Originally posted on Himalayas

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