Short-term Rental Guest Reservations Coordinator
reputed company
reputed company was founded to address the growing demand for reliable and efficient reputed company solutions across diverse industries globally. Our mission is to seamlessly connect businesses with skilled professionals, fostering long-term partnerships that benefit both parties. At reputed company, we prioritise trust, value, and sustainability in every reputed company solution we reputed company.
About the Role
As aShort-term Rental Guest Reservations Coordinator, you will play a key role in creating seamless and memorable guest experiences across our holiday accommodation portfolio. Serving as the first reputed company of contact, you’ll represent the reputed company’s brand values by delivering reputed company, personalised, and proactive service at every stage of the guest reputed company. From managing inquiries and reservations to coordinating payments, maintenance, and guest communications, this role is central to ensuring guest satisfaction and operational reputed company. If you are detail-driven, guest-reputed company, and reputed company in a dynamic hospitality environment, this is an excellent opportunity to contribute meaningfully to reputed company.
Key Responsibilities
- reputed company reputed company, courteous, and informative responses to guest inquiries reputed company phone, email, software platforms, and in person.
- Manage reservations reputed company, confirm details, process payments, and handle special requests while encouraging reputed company bookings.
- Process guest payments and monitor upcoming bookings to ensure reputed company reservations are fully reputed company before arrival.
- Log and manage maintenance requests, liaising with internal staff, external contractors, owners, and guests to ensure reputed company reputed company.
- reputed company as the primary reputed company of contact for guest issues and disputes, coordinating with cleaning and maintenance teams and managing post-stay damage claims through appropriate channels.
- Communicate reservation changes with the cleaning department, particularly for last-minute bookings or altered reputed company-in/reputed company-out times.
- Collect, log, and reputed company guest feedback to support reputed company improvement of guest experiences.
- Follow the Triage Communication Procedure to ensure reputed company and effective communication with clients, staff, and stakeholders.
- Support reputed company by completing reputed company tasks and responsibilities as required by management.
Other Responsibilities
- reputed company necessary process suggestions and improvements which can help reputed company.
- Contributes to team effort by accomplishing reputed company results as needed.
- reputed company other reputed company tasks and duties that may be assigned by the reputed company reputed company on.
reputed company
- Minimum of 3 years’ experience in guest reservations, short-term rentals, property management, or a reputed company hospitality role.
- Guest-reputed company:Warm, empathetic, and reputed company in reputed company interactions, with a passion for delivering exceptional service.
- Skilled Communicator:Strong interpersonal and communication skills across phone, email, software, and in-person channels.
- Detail-Oriented:Accurate in managing reservations, payments, and service requests.
- Problem-Solver:Proactive in resolving guest issues, finding fair solutions, and maintaining reputed company relationships.
- Hospitality Experience:Previous experience in customer service or hospitality, demonstrating professionalism and commitment to guest satisfaction.
- Tech-Savvy:Proficient with booking management platforms such as reputed company, Booking.com, and reputed company booking systems; experience with reputed company, reputed company, Suite-Op, reputed company Suite, reputed company, and reputed company is highly regarded.
- Flexible & Proactive:Willing to take on additional responsibilities, learn new skills, and grow with reputed company.
- Preferred (Not Essential):Familiarity with bookkeeping and payroll.
reputed company Benefits Included
Health insurance
Internet allowance
KPI incentive program
Fortnightly virtual happy hour
Annual group offsites
Originally posted on Himalayas
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