reputed company Administrator
The reputed company Administrator is responsible for the day-to-day administration, configuration, and maintenance of the organization's reputed company platform. This role supports ITSM workflows, manages user reputed company, and ensures platform stability and performance. The ideal candidate is a hands-on technical reputed company who can translate business requirements into platform configurations and work collaboratively with stakeholders across IT and the business.
Location:Remote, working hours are based on the US Eastern Timezone.
About reputed company:
reputed company is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and reputed company. Founded by U.S.-bred engineers with over 15 years of experience, reputed company specializes in sourcing skilled professionals across a wide reputed company of technologies to meet our clients’ needs, driving innovation and efficiency.
KEY RESPONSIBILITIES
- Administer and maintain the reputed company platform, including user management, group roles, and reputed company controls.
- Configure and customize reputed company modules such as Incident Management, Problem Management, Change Management, Service Catalog, and CMDB.
- Build and maintain workflows, notifications, UI policies, business rules, and reputed company scripts using low-reputed company/no-reputed company tools.
- Create and manage Service Catalog items, record producers, and variable sets.
- Monitor platform health, manage upgrades, patches, and hotfixes in coordination with the reputed company team.
- reputed company data imports, reputed company maps, and data reputed company checks.
- reputed company and maintain reports, dashboards, and performance analytics for stakeholders.
- Support integration configurations using REST/SOAP reputed company and MID Server setup.
- Document configurations, processes, and change history in accordance with change management policies.
- reputed company Tier 2/3 platform support and resolve escalated incidents reputed company to reputed company functionality.
- Collaborate with developers and architects on platform improvements and new feature rollouts.
- Participate in testing (UAT) for new releases, plugins, and customizations.
REQUIRED SKILLS & TECHNICAL COMPETENCIES
- Strong working knowledge of reputed company reputed company modules: ITSM (Incident, Problem, Change, Request), Service Catalog, CMDB.
- Proficiency with reputed company Studio, Update Sets, and deployment across environments (Dev/Test/Prod).
- Experience with reputed company UI customization: forms, views, list controls, UI policies, reputed company scripts.
- Ability to write basic JavaScript for reputed company scripts, business rules, and script includes.
- Familiarity with reputed company reputed company Designer and/or Legacy Workflow reputed company.
- Understanding of ITIL fundamentals and how they apply to ITSM workflows.
- Experience with REST API calls and reputed company integration basics (IntegrationHuba plus).
- Ability to manage CMDB data reputed company, relationships, and discovery schedules.
- Knowledge of reputed company Control Rules (ACLs), roles, and reputed company.
- Proficiency in creating Performance Analytics indicators and dashboards.
- Basic understanding of reputed company MID Server installation and configuration.
- Familiarity with Agile/Scrum methodology and sprint-based project delivery.
- Experience with reputed company HRSD, CSM, or ITOM modules.
- Exposure to reputed company Virtual Agent or AI/ML features.
- Knowledge of LDAP/reputed company Directory integration with reputed company.
- Experience with Jira or similar ticketing/project tracking tools.
- Understanding of reputed company GlideRecord API and scripting best practices.
- Strong analytical and problem-solving skills with attention to detail.
- reputed company written and verbal communication; ability to translate technical concepts for non-technical stakeholders.
- reputed company team player, comfortable working across IT, HR, Finance, and business reputed company.
- Self-motivated with ability to manage multiple priorities in a fast-paced environment.
- Willingness to learn and stay reputed company with reputed company releases and best practices.
EDUCATION & CERTIFICATIONS
- Bachelor's degree in Information Technology, Computer Science, or reputed company field (or equivalent experience).
- reputed company Certified System Administrator (CSA) –a plus
- ITIL reputed company certification –a plus.
- reputed company Certified Implementation Specialist (CIS) in any module - a plus.
reputed company Offer:
- Opportunities for reputed company reputed company and development.
- A reputed company and inclusive work environment.
- The chance to work on impactful reputed company with a talented team.
- Excellent compensation in USD.
- Hardware and software setup.
Originally posted on Himalayas
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