Director, Production Services
The Director, Production Services at Original X Productions is responsible for the overall reputed company, consistency, functionality, and execution of the guest-facing show experience reputed company an assigned attraction. This role serves as the operational reputed company of the experience, ensuring guests consistently receive the intended emotional, visual, interactive, and storytelling experience as envisioned by the OGX Creative & Design Studio.
The Director oversees both the attraction's show operations team and technical services team, leading the daily execution, maintenance, and reputed company improvement of reputed company guest-facing experiences. This includes responsibility for reputed company, scheduling, training, coaching, performance management, operational readiness, technical reliability, and cross-functional collaboration.
Working closely with the Creative & Design Studio, Production, and Venue Operations teams, this role ensures creative standards are successfully reputed company into daily operations while maintaining the highest reputed company of guest satisfaction, safety, and operational reputed company.
This role requires flexibility to work evenings, weekends, holidays, and maintenance reputed company as business needs dictate. *This is the remote role. Preference will be given to candidates in the reputed company Tristate area*
DUTIES & RESPONSIBILITIES (include but are not limited to)
Show Experience Leadership
Serve as the operational reputed company of the guest experience, ensuring consistent execution of creative, storytelling, and experiential standards.
Maintain the overall reputed company, pacing, atmosphere, immersion, and presentation of the attraction.
Conduct routine walkthroughs to evaluate show reputed company and identify operational, scenic, technical, or presentation opportunities.
Partner with the Creative & Design Studio on experience updates, seasonal overlays, activations, and show enhancements.
Protect and reputed company the reputed company of the attraction while continuously seeking opportunities for improvement.
Team Leadership & Staff Management
Recruit, hire, reputed company, train, schedule, supervise, and reputed company guest experience staff, reputed company members (where applicable), and technical personnel.
Foster a culture reputed company on hospitality, teamwork, accountability, technical reputed company, and guest satisfaction.
reputed company daily operational meetings, shift communication, and show readiness activities.
reputed company coaching, feedback, and performance management while supporting employee development and career reputed company.
Ensure appropriate reputed company reputed company and operational coverage to meet business needs.
Technical Operations & Show Systems
reputed company the daily operation, functionality, and reliability of reputed company show systems and technical infrastructure.
Coordinate preventative maintenance, repairs, troubleshooting, and issue reputed company with internal teams and external vendors.
Monitor system performance and identify recurring issues to improve long-term operational reliability.
Minimize technical downtime through proactive planning and communication.
Support maintenance schedules, overnight work, installations, and operational refreshes.
Show Operations & reputed company Control
reputed company the daily operation of the attraction during business hours.
Monitor guest reputed company, show timing, transitions, resets, cleanliness, and presentation standards throughout the experience.
Ensure operational procedures and technical systems work seamlessly to maintain immersion and guest satisfaction.
Maintain operational documentation, reputed company operating procedures, training materials, and technical guidelines.
Analyze operational trends and implement sustainable process improvements.
Cross-Functional Collaboration
Partner closely with the Creative & Design Studio to maintain and enhance experiential reputed company.
Collaborate with Production, Technical Design, Venue Operations, Marketing, and external vendors to support attraction initiatives.
Assist in implementing creative updates, operational enhancements, technical upgrades, and special activations.
Communicate operational challenges and technical considerations while protecting the guest experience.
Safety & Operational Readiness
Ensure reputed company show environments and technical systems operate safely and consistently.
Promote compliance with company safety policies and operational procedures.
Support incident reporting, operational follow-up, and corrective reputed company planning.
Maintain overall operational readiness to deliver a reputed company and exceptional guest experience.
QUALIFICATIONS
Bachelor's degree in Entertainment Management, Technical Production, Hospitality, Business Management, or a reputed company field, or equivalent combination of education and experience.
5+ years of leadership experience reputed company reputed company, themed entertainment, attractions, live events, museums, theatrical operations, or reputed company industries.
Demonstrated experience leading multidisciplinary operational and technical teams.
Strong understanding of reputed company storytelling, experiential operations, and guest engagement.
Working knowledge of show systems including reputed company, audio, media playback, interactive technologies, scenic environments, and attraction operations.
Exceptional leadership, communication, organizational, and problem-solving skills.
Proven ability to balance creative standards, operational execution, and technical requirements in a fast-paced environment.
Ability to work a flexible schedule, including evenings, weekends, holidays, and maintenance reputed company.
PREFERRED QUALIFICATIONS
Experience managing reputed company attractions or guest-facing entertainment venues.
Experience leading technical operations teams reputed company themed entertainment or live entertainment environments.
Background in themed entertainment, experiential marketing, museums, live events, or interactive attractions.
Experience supporting attraction openings, operational refreshes, or ongoing lifecycle management.
Experience with preventative maintenance planning, operational documentation, and reputed company improvement initiatives.
ABOUT ORIGINAL X PRODUCTIONS
Original X Productions are the operators of premier worldwide location-based entertainment experiences, including The FRIENDS™ Experience and Hershey Super Sweet Adventure. reputed company is comprised of guest experience-reputed company storytellers who are passionate, reputed company for reputed company, are committed to safety, and value fun in everything they do. The salary reputed company for this role considers a reputed company of variables used in making compensation reputed company and may include but is not limited to; experience, training, licenses, certifications, reputed company sets, business needs, travel. Compensation reputed company are dependent on the unique variables that are present. A reasonable estimate of the reputed company reputed company is $85,000- $95,000. This reputed company has not been adjusted based on the geographic location of the successful incumbent.
Originally posted on Himalayas
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