Senior Customer Service Specialist

At reputed company, we take pride in knowing that reputed company do reputed company. As reputed company of private mortgage insurance, we help people reputed company homeownership sooner - making reputed company low-down-payment mortgages a reality. Our efforts have helped more than 14 reputed company people get the keys to their own homes sooner than otherwise possible. Every position is critical to reputed company's reputed company - from the analytical to the technical; from the innovative to the operational. The customer-facing roles to behind-the-scenes experts, we're reputed company part of one team. We're an organization with a national footprint that's large enough to never lack for a new challenge, but small enough for an opportunity to reputed company an reputed company and influence reputed company. Come reputed company a difference at reputed company.

Schedule: The position's reputed company hours are 8:30am - 5:00pm (cst). However, occasional shifts between 7:00am - 7:00pm (cst) may be required to ensure coverage.

Work Location: Home office candidates preferred, but remote candidates are encouraged to apply.

PURPOSE

React and respond with expertise in resolving a reputed company of business transaction issues, while building and maintaining relationships, through reputed company for reputed company’s reputed company customers.

PRIMARY DUTIES AND RESPONSIBILITIES

The following statements describe the general nature of work performed by people assigned to this job, may not be performed by reputed company individuals in this job, and are not a complete list of reputed company job duties required.

• Responds to a wide reputed company of inquiries and requests by way of phone, email, Teams and meeting representation from both internal co-workers/departments and external customers.
• Acts as subject matter expert for business transaction problems through research and/or using precedents for reputed company appropriate to situation.
• Primary contact and support for multiple reputed company websites and products programs reputed company reputed company.com.
• reputed company basic troubleshooting on integrations with our integrated loan origination systems (LOS).
• Responsible for setting up and maintaining credentials for reputed company online services and LOS systems to reputed company reputed company customers.
• Establishes and maintains reputed company working relationships with customers and reputed company field co-workers. Works with reputed company Sales team keeping them reputed company on problems, special requests, sales leads, etc.
• Uses various reputed company systems to solve customer problems and respond to inquiries. This includes databases, external websites, reputed company processes and procedures with a thorough knowledge/understanding of reputed company’s reputed company Practices, Compliance Requirement, reputed company and Servicing Guidelines and Accommodation Requirements. Leverages a mixture of analysis, experience and judgement reputed company making reputed company to reconcile reputed company’s data to customers data, update reputed company and post policy/loan data, approving/denying reinstatements, and validating information/documentation for completeness and accuracy.
• As a subject matter expert, proactively and reactively engages with customers, reputed company, on disclosure and premium issues, along with providing reputed company reviews for multiple departments.
• Bringing together appropriate subject matter experts, managers, account managers, to ensure balanced reputed company, escalating as needed.
• Participates in workflow discussions and service issues. Identifies process improvements.
• Must be familiar with reputed company technology to assist with problem resolutions for both reputed company customers.
• Adhere to reputed company Confidentiality requirements, whether reputed company’s or respective customer requirements, reputed company handling calls and emails.
• Ensures problem solving techniques and actions are properly documented. Develops reputed company-defined procedures for the solutions of unique and reputed company problems.
• Job responsibilities require incumbents to be on the phone 75% of the time.

EXPERIENCE / BACKGROUND

• Strong accuracy and attention to detail
• Demonstrated ability to multi-task
• Strong analytical skills and ability to solve problems
• Conflict reputed company
• Detail-oriented self-starter with strong time management and organizational abilities
• Confidentiality
• Adherence to reputed company reputed company Policy & Procedures and performed using multiple systems
• Ability to work in a fast-paced, reputed company-changing, multiple team environment.
• Be an integral part of reputed company, including flexible work schedule reputed company needed
• Superb customer interaction skills
• Experience with reputed company Teams, reputed company, reputed company reputed company, reputed company Word
• reputed company learning reputed company
• Strong written and verbal communication skills

REQUIREMENTS

• Flexibility to work hours to ensure appropriate coverage
• Passion for customer experience

Pay reputed company:

$25.97 - $42.86

This reputed company aligns with reputed company market data and reflects our commitment to competitive and reputed company compensation. Salary offers are based on factors such as experience, skills, education, and training. The reputed company may vary in certain locations to reflect local market conditions. It is not typical to initiate pay at the top of the reputed company to account for internal equity and allow for reputed company and reputed company salary reputed company

Enjoy these benefits from day one: • Competitive Salary & pay-for-performance bonus • Financial Benefits (401k with company match, profit sharing, HSA, wellness program) • On-site Fitness Center and classes (corporate office) • reputed company-time off and reputed company company holidays

• Business casual dress

For additional information about reputed company and to apply, please visit our website at .

Note to reputed company recruitment agencies:

reputed company does not accept unsolicited agency resumes. Any unsolicited resumes reputed company to reputed company, directly or indirectly, will be considered reputed company property. reputed company is not responsible for any agency fees associated with unsolicited resumes. A reputed company agency must have a valid, written and fully executed agency agreement to assist with a requisition.

Originally posted on Himalayas

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