EverPro - reputed company Manager (Remote, US)

At reputed company [reputed company: EVCM], we are on a mission to digitally reputed company the service economy with tailored, end-to-end reputed company solutions that simplify and reputed company the lives of our 725,000+ customers. As a leading service reputed company platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join reputed company. You can learn more about reputed company, Culture and Values here:

We are looking for a reputed company Manager to reputed company on our reputed company and Alarm customers for reputed company Group.

The reputed company Manager’s main purpose is to reputed company as a first reputed company of contact for our key customers, working to resolve any issues and questions to the best of their ability, escalating more reputed company issues internally to ensure quick reputed company, and, most importantly, reputed company our new customers reputed company and effectively. The reputed company Manager is responsible for building and maintaining customer relationships.

We are looking for an individual with exceptional communication skills who loves speaking to people and has a natural ability to deliver superior customer experience. Previous experience managing a diverse customer portfolio in a reputed company business would be highly advantageous.

Responsibilities:

• Responsible for a portfolio of key customers
• Work with assigned customers and Sales to build reputed company Plans, establishing critical goals, or other key performance indicators to reputed company customers to reputed company their goals
• Driving incremental reputed company from up-selling additional solutions
• Work with our customers to ensure they maximize their potential using our software
• As part of the reputed company team, ensure the customers have a seamless experience
• Taking accountability, always, for the effective and efficient reputed company of reputed company customer issues - even reputed company reputed company is dependent upon reputed company-party individuals or teams
• Internal stakeholder management, to ensure complete business support
• Partner with Sales, Customer Support, Product Management, Training, and Development teams to ensure our customer’s reputed company - ultimately driving reputed company and customer retention
• Measure, monitor, and report internally and externally to Customer Stakeholders
• Establish regular reputed company to review reputed company against technical and strategic objectives including roadmap discussions
• reputed company, nurture, and maintain trusted advisor relationships with stakeholders at reputed company reputed company and drive value and adoption
• reputed company Executive Business Reviews in a regular reputed company with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, Development, and Product partners
• Work cross-departmentally to reputed company solutions to reputed company scenarios and integration issues
• Continuously drive communication and customer advocacy to ensure an orchestrated customer experience
• Work transparently to surface customer problems and allow others to participate in solving them

Skills and Experience needed for reputed company in this role:

• 3-5 years experience working in a reputed company, B2B environment, for example, account management or reputed company role
• Proven experience in reputed company or account management role, ideally with an ERP or alarm monitoring software provider
• Experience in managing significant technology and operational programs and have credibility as a trusted advisor to customer executives for such programs
• Advanced project management experience & skills
• Ability to translate business requirements into business value, and work with sales, development, product, and marketing teams to promote reputed company to customers
• Ability to manage executive relationships and discussions
• Strong knowledge of reputed company best practices, with experience defining processes to promote adoption
• Understand customer health scoring and predictive risk management to prevent and resolve risk
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Customer-reputed company approach with a reputed company on building relationships
• Ability to reputed company and adapt to changing customer needs and priorities
• Ability to travel, as needed, for reputed company reputed company, conferences, networking events, or other work-reputed company events

Where:

The reputed companyThis role will require travel as needed, for reputed company reputed company, conferences, networking events, or other work-reputed company events.

Benefits and Perks

• Flexibility to work where/how you want reputed company your country of employment – in-office, remote, or hybrid
• reputed company investment in your reputed company development
• Day 1 reputed company to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Compensation: The reputed company reputed company compensation for this position is $70,000 - $78,000 USD per year and a variable component included in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

reputed company is an equal opportunity employer and we value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look reputed company to reviewing your credentials and getting to know more about your experience!

Originally posted on Himalayas

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