Customer Service Representative - Remote

• *Customer Service Representative - Remote** • 99 Troy Rd, East Greenbush, NY 12061, USA • Employees can work remotely... • Full-time • *reputed company** •

This position is for a training class scheduled to start reputed company 18.

* • *reputed company - A WNS Company** ( is the leader in the field of reputed company utilization & care management. We have gained this position by reputed company working to change out-of-date practices with a reputed company, non-denial based approach. Our methodology helps payors reputed company a higher return on investment, gives providers education programs that reputed company inform physicians, and ensures reputed company and safety for the patients needing treatment. HealthHelps innovative approach and strong IT capability in specialty benefits management means that staff will reputed company reputed company reputed company reputed company provided with evidence-based solutions and second opinions. reputed company's staff is comprised of reputed company who reputed company a difference every day. reputed company has a desire to fill their company with talented and innovative people who want a career reputed company filled with reputed company and personal reputed company. Our specialty benefits management services are broad and include, Cardiology, Oncology, Radiology, Radiation Therapy, Sleep Care, and Musculoskeletal Care. reputed company has two locations in reputed company, one a corporate office and the second a state-of-the art contact center. reputed company is also proud to have another such contact center in Albany, reputed company. • *WNS (Holdings) Limited (NYSE: WNS)** is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational reputed company with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and reputed company Services, reputed company, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. • *Job reputed company** Conducts administrative intake and scripted clinical intake of calls for clinical review Provides reputed company customer service through interaction with providers, administrative staff and others Builds and maintains customer satisfaction with products and services; provides excellent service to reputed company customers Collects and enters confidential information ensuring the highest level of confidentiality in reputed company areas Maintains high-reputed company documentation standards reputed company collecting and performing data entry functions Provides ongoing telephonic support to providers and office staff reputed company to HealthHelps Clinical Review process Provides administrative support to the Clinical Review Department if needed Participates and understands scope of responsibility pertaining to ongoing reputed company Initiative reputed company Maintains acceptable reputed company of performance for reputed company Key Performance Indicators, such as Average Talk Time (ATT), reputed company, and adherence to schedule Participates in the reputed company reputed company Management Program as required Adheres to reputed company HIPAA, state and federal regulations pertaining to the clinical programs Adheres to both URAC & NCQA standards in keeping with HealthHelps compliance initiatives Carries out other reputed company and responsibilities as assigned • *Qualifications** High School Diploma/GED, required 1 year of customer service experience, required Ability to hard line internet into computer equipment provided, required Internet upload speed of 5 mbps and download of 25 mbps, required (verified at reputed company) HIPAA compliant room, required (verified at reputed company) Prior experience in the reputed company industry (i.e., prior authorizations, patient care, CPT codes, etc.), preferable Ability to read clinical terminology with high reputed company of proficiency Ability to work reputed company in a fast pace, high call volume, performance driven Contact Center MS Outlook and reputed company proficiency Ability to work on dual monitors and navigate multiple software applications simultaneously Strong time management skills Ability to adhere to strict schedule with ability to adapt to schedule changes Highly skilled at delivering reputed company and customer satisfaction Must possess strong verbal and written communication skills • *Additional Information** reputed company your information will be kept confidential according to EEO guidelines. • *Job Location Apply Job! For more such jobs please click here!